Worst experience ever!!
Worse drawn out process and every agent lies and a new policy is quoted on every call that does not reflect in the FAQ’s. I urge every person to not purchase through this company EVER!
Claim errors
Trying to make a claim is easy but when a glitch happens you can’t resubmit or view the claim. It says I can’t submit a claim because a claim exists but when I go look for the claim it says there is no claim. You can’t call anyone except during 8-5 Monday through Friday because they think AI is sufficient enough to help and it’s not. Stop trying to replace real people who can actually help with technical glitches instead of AI.
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Face ID
Does not work.
Rev Dr Lt
Information should cross pollinate with my allegiant tickets
Can’t Login
I’ve purchased travel insurance before from this company and had no issues logging into the app. Unfortunately, not sure what has happened but I can login. I can log into website with no problem. However, this app sucks! I’ve tried everything from deleting app, changing password, turning iPhone off & on with little success. I have tried contacting them also with no luck. Not sure I’ll purchase a plan from them if I can’t use the app to file a claim.
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