Worst experience ever!!
Worse drawn out process and every agent lies and a new policy is quoted on every call that does not reflect in the FAQ’s. I urge every person to not purchase through this company EVER!
Claim errors
Trying to make a claim is easy but when a glitch happens you can’t resubmit or view the claim. It says I can’t submit a claim because a claim exists but when I go look for the claim it says there is no claim. You can’t call anyone except during 8-5 Monday through Friday because they think AI is sufficient enough to help and it’s not. Stop trying to replace real people who can actually help with technical glitches instead of AI.
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Face ID
Does not work.
Rev Dr Lt
Information should cross pollinate with my allegiant tickets
Can’t Login
I’ve purchased travel insurance before from this company and had no issues logging into the app. Unfortunately, not sure what has happened but I can login. I can log into website with no problem. However, this app sucks! I’ve tried everything from deleting app, changing password, turning iPhone off & on with little success. I have tried contacting them also with no luck. Not sure I’ll purchase a plan from them if I can’t use the app to file a claim.
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Can’t see my plan.
Yesterday I purchased a yearly travel insurance. I got billed and I paid. Yet no policy number has been provided. And this app shows nothing.
Ladies Cruise Carnival
You all are doing a great job
Wouldn’t let me make an account
Would give it a 0- wasted time and it never worked
Login Failure
Purchased policy, & downloaded app. Can’t log in, constantly get message saying “Login Failure”. Have deleted app & redownloaded, tried resetting up account again, but it says I already have a verified account. Called customer service who says they can’t help & to take a hard copy of my policy with me.
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Well
You think if they send me an email that says touch this button to bring up your travel plan on our website or app that it would go there. But no, I have to enter all my data after logging into the website myself. It does not show my account that should be linked with this travel plan.
Horrible to deal with
They absolutely make you fight to the death to get your money back. Worst company on the whole entire planet to deal with. Avoid at all costs, they are zero help. Im convinced all the 5 star ratings are from their own employees & people paid to do so!!
Difficult to use
It’s difficult to get information
Excellent plan and service
Best insurance policy I have ever used
I’m too old for this
I don’t understand your o
Promos.
Promos.
Awesome travel protection at affordable prices.
Prompt and reliable claim processing. App is so easy to navigate .
Don’t waste your money with this company!
I have no idea how this company or app has such a high user rating. My experience has been absolutely terrible. I purchased a premier travel insurance policy using Apple Pay. My Apple Cash balance was charged instantly. I did not receive a confirmation email so I called Allianz to report that I was charged but did not receive my emailed policy or receipt! Luckily I took a screenshot of the policy number because they had no record of my transaction and advised that I wait 24 hours so that the policy could generate. Well 24 hours later I had 3 charges to my account and 3 separate policies. I contacted customer service and they were powerless and useless! This company is not trustworthy and these stellar must be from people who’ve never had to engage with their customer service department. I have absolutely no faith in this company’s ability to provide any type of emergency travel assistance! DO NOT TRUST THIS COMPANY!!
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Poor or no customer service
I am stuck with a cumbersome filing process, which may be a waste of time and I can only access a bot. Getting a real person to answer one simple question is an impossible task. I would never recommend those insurance company or their products to anyone.
So easy to use
Super clear what your coverage is and super easy to submit a claim
Excellence
John was most helpful and knowledgeable and very pleasant.
Good overall
Good coverage but app needs renewal prompt & pay features
