Good
Not free
Response from developer
Each month, every Photobooks app user receives one free softcover photobook credit, valid for either a 5x7 or 6x6 size with up to 20 pages. The book itself is free, but shipping costs apply. We apologize for any confusion! If you have any questions or need further assistance, please email us at pbsupport@freeprintsapp.com, and weâll be happy to help.
Recommend
Good
Very easy to use
O
I have ordered photo albums from this company twice now, and both times the original album never arrived. My address was entered correctly, yet somehow the package was âlostâ both times. After contacting support, they offered a reprint, and the reprinted albums eventually arrived.
The problem is that this exact situation happened again with another album order. My original package disappeared, support told me it was likely lost, and again they offered a reprint. The reprint arrived, but the original album never did.
What worries me most is that they cannot guarantee that my personal photos were destroyed or returned to them after the package was lost. That means my private family pictures could potentially end up in someone elseâs hands. This is a huge privacy concern and completely unacceptable for a photo printing service.
Another issue is that when placing the original album order, there is no tracking option available. But strangely, when they send a reprint, tracking suddenly becomes available. So clearly tracking is possible â they just donât provide it for the initial order.
Customer support could not explain:
* why the albums keep getting lost,
* why they never arrive on time,
* or what exactly happens to the missing packages.
I understand that shipping problems can happen once, but twice in a row with personal photo albums is unacceptable. I no longer feel comfortable trusting this service with private photographs.
Response from developer
We're so sorry to hear about your recent experience and appreciate your review. These issues are unusual - especially in multiple instances. We understand the importance of each and every order sent out, and understand the importance of our users privacy, especially these days. Ultimately, we do rely on couriers to deliver each order - once the prints have been sent to you, we're somewhat limited as we are not the final carriers. That said, we're always happy to check into these problems as well as help assist where we can. We do note tracking is variable and depends on the order and services selected - it is possible that the replacement was expedited for you, free of charge, due to this issue. We're happy to check, although we do understand you've been in touch with our team. Please email us at socialcare@planetart.com and we'll gladly assist the best we can. Thank you.
Nice books
Response from developer
Thanks so much for the kind review! Weâre glad you liked your photobooks. Our app is mobile-focused for now, but weâve shared your request for a laptop option. In the meantime, a tablet or larger-screen phone can help. Please share further comments or questions at pbsupport-ca@freeprintsapp.com. Appreciate your support!
No good
Response from developer
We're sorry for any confusion you've experienced with our promotion and appreciate your review. The special offer of a free book with free shipping will cover the cost of a standard book for our new customers - however, upgrading your book as well as adding additional pages will result in a fee due to the upgraded services being provided. We're happy to answer any questions about this, as well as assist with any trouble you've had with our promotion, if you'd like to email us at pbsupport-ca@freeprintsapp.com directly. Thank you!
Best quality
Great!
Book
I LOVE FREEPRINTS
Extremely disappointing experience.
Instead of receiving solutions, I keep getting the same apologies. I expect a professional company to ensure that paid orders are fulfilled, not to make customers chase after them. At this point, I just want my album delivered and my complaint handled effectively.
Response from developer
Hello, we are so sorry to hear your photo album has not arrived. We do rely on the carriers for delivery, and it may be a problem with the Post or with the delivery address. Please contact us directly at pbsupport-ca@freeprintsapp.com with your order information so we may assist with a replacement.
Poor quality
Response from developer
Weâre truly sorry for the frustration caused by the delays, crooked cuts, and white edges on your photo book. We understand how disappointing this must have been, especially as a first-time customer. Our app processes photos as they appear in the preview, and while we provide a cropping and editing tool for adjustments, we know this experience fell short. As a one-time courtesy, we can issue you a full refund. Please contact us at pbsupport-ca@freeprintsapp.com so we can assist you right away. Weâll do our best to make this right for you moving forward.
Doesnât work and keeps kicking me out
Response from developer
We are so sorry to hear that you were having issues with the app. Thatâs definitely not the experience we want for you, and we truly apologize for the frustration. Please email us at pbsupport-ca@freeprintsapp.com so we can look into whatâs going on and help get things working smoothly for you. Weâre here to help and want to make this right.
Book
Response from developer
Hello, we thank you for your 5-star rating and we greatly appreciate your support. Should you have any questions or concerns, please reach out to us at pbsupport-ca@freeprintsapp.com and we'd be happy to help!
Itâs not fake guys!
My father recently passed away and I thought I should have a book of our favourite photos to look at all the time. I love it so much. Thank you Freeprints! đ¤đ¤
Response from developer
Hi Janet, we're truly sorry for your loss. It means so much to hear that your photobook brings you comfort and helps you cherish those special memories with your father. Thank you for sharing this with us - weâre honored to be a part of preserving those moments for you.
Beautiful Memories
Response from developer
Thank you so much for these positive sentiments! They are much appreciated. We're thrilled you've been enjoying the app! Please reach out at pbsupport@freeprintsapp.com should you have any future questions or comments. Thanks again!
Awesome Quality for the Price
Response from developer
Hi! Thank you so much for sharing your feedback! Weâre thrilled to hear that you loved the book and that it made such a special impact. Itâs wonderful to know that the quality exceeded your expectations! We truly appreciate your recommendation, and weâre so happy to have been part of such a meaningful gift.
RIcky
Response from developer
We are excited to know that you are enjoying our app so far! Thank you for the review and 5-star rating!