Recommend
Good quality, you pick your design, perfect to have the best moments in your hands.
Good
I like that I can make a book and get it ordered to my address😊 makes a perfect gift for your parents
Very easy to use
I’m excited to give a photo book to my daughter :)
O
I am extremely disappointed with this app and honestly very concerned about the safety of my personal photos.
I have ordered photo albums from this company twice now, and both times the original album never arrived. My address was entered correctly, yet somehow the package was “lost” both times. After contacting support, they offered a reprint, and the reprinted albums eventually arrived.
The problem is that this exact situation happened again with another album order. My original package disappeared, support told me it was likely lost, and again they offered a reprint. The reprint arrived, but the original album never did.
What worries me most is that they cannot guarantee that my personal photos were destroyed or returned to them after the package was lost. That means my private family pictures could potentially end up in someone else’s hands. This is a huge privacy concern and completely unacceptable for a photo printing service.
Another issue is that when placing the original album order, there is no tracking option available. But strangely, when they send a reprint, tracking suddenly becomes available. So clearly tracking is possible — they just don’t provide it for the initial order.
Customer support could not explain:
* why the albums keep getting lost,
* why they never arrive on time,
* or what exactly happens to the missing packages.
I understand that shipping problems can happen once, but twice in a row with personal photo albums is unacceptable. I no longer feel comfortable trusting this service with private photographs.
I have ordered photo albums from this company twice now, and both times the original album never arrived. My address was entered correctly, yet somehow the package was “lost” both times. After contacting support, they offered a reprint, and the reprinted albums eventually arrived.
The problem is that this exact situation happened again with another album order. My original package disappeared, support told me it was likely lost, and again they offered a reprint. The reprint arrived, but the original album never did.
What worries me most is that they cannot guarantee that my personal photos were destroyed or returned to them after the package was lost. That means my private family pictures could potentially end up in someone else’s hands. This is a huge privacy concern and completely unacceptable for a photo printing service.
Another issue is that when placing the original album order, there is no tracking option available. But strangely, when they send a reprint, tracking suddenly becomes available. So clearly tracking is possible — they just don’t provide it for the initial order.
Customer support could not explain:
* why the albums keep getting lost,
* why they never arrive on time,
* or what exactly happens to the missing packages.
I understand that shipping problems can happen once, but twice in a row with personal photo albums is unacceptable. I no longer feel comfortable trusting this service with private photographs.
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Nice books
Really nice quality. I’ve ordered two and they were great. The only wish I have is that the “app” would be available on my laptop. It’s hard to see everything clearly and make small edits etc on my phone. But otherwise it’s great.
