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FreeStyle Libre 2 User Reviews

FreeStyle Libre 2 – CA

Customer Experience

Positive experience5.0% of reviews
Neutral5.0% of reviews
Negative experience90.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is FreeStyle Libre 2 Safe?

FreeStyle Libre 2 – CA does not appear safe based on available data. AppsHunter Safety Score for FreeStyle Libre 2 is 42/100.

This assessment is based on 1,324 user ratings, with an App Store average of 2.1/5.

Is FreeStyle Libre 2 Legit?

FreeStyle Libre 2 – CA appears to be a legitimate app. AppsHunter Legitimacy Score for FreeStyle Libre 2 is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Horrible App. Buy a different monitor.

This app is awful. It glitches out all the damn time. Ive been trying to help my dad use it and it’s impossible for him. The password requirements are ludicrous. As a senior he will never remember the long, complicated password that’s required, especially since the app crashes constantly and signs him out. It is NOT USER FRIENDLY.

The worst part is that he got this style of glucose monitor because he had a stroke and struggles to test with strips. This app should be very easy for seniors to use and it’s like it was made by someone who has no concept of the needs of seniors. It’s been easier for me to drive to his house and test his glucose with strips 3 times per day than it is to reset and re-sign in to the app, only to find out the meter isn’t scanning, or is scanning off scale high.

Awful awful awful: this company should be ashamed of themselves for putting out such a gatbage product.
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Rabdafay900Rabdafay900

Response from developer

Thanks for the comment - we'll need more information to help with this issue, so please contact Customer Support at 1-888-205-8296.

Signal Loss All the Time

Totally useless, signal loss all the time. Always scan errors….
3BBM3BBM

Response from developer

We'd like to follow up with you. Please call our Customer Care Center at 1-888-205-8296. Thank you!

Health support

Doesn’t support outputting data to the health app. Makes things harder for me. Once again a health company holding back obvious features to try to get lock-in, rather than helping the user.
Ryan StoughtonRyan Stoughton

Response from developer

Thanks for reaching out. We are continuing to improve the app and we will look in to this. Customer Support is available at 1-888-205-8296 if you'd like assistance.

Latest update removed useful info

The new update brought a form of continuous monitoring to the Libre 2 sensor, but the Home Screen now shows only the last 8 hours of readings with the running last-24-hour readings no longer available. This is at best inconvenient — though the daily readings CAN be found elsewhere, it’s hard to get a feel for your compliance over the last day. In addition, the running in-range 24-hour percentage is no longer available. This figure was another, better way to track compliance - my endocrinologist suggested 70% was a minimum target, and it’s a useful check when a run of high readings triggers depression.
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OneEyedWandererOneEyedWanderer

Response from developer

Thanks for your comment. We are continuing to improve the app and we will look into this. We'd like to help. Please contact Customer Support at 1-888-205-8296 if you'd like assistance.

Getting better and better

Latest update is a game changer and automatically sends readings to your phone every minute without having to tap it. Something I thought we’d only get when Levre 3 comes out.

I REALLY would like to see them take advantage of iPhone live widgets so I can see my updated current reading from my Lock Screen or right on my homepage without even entering the app
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Big D RizzleBig D Rizzle

Response from developer

Thanks for your comment. We are continuing to improve the app and we will look into this. We'd like to help. Please contact Customer Support at 1-888-205-8296 if you'd like assistance.

Don’t bother

Worse thing ever. Scanner almost never works, multiple changes of sensor and always get the alert “your scan was unsuccessful”. Absolute waste of money, idea is great, execution is poor.
LSerjWoLSerjWo

Response from developer

Thanks for reaching out - We'd like to help you resolve this. Please contact Customer Support at 1-888-205-8296 if you'd like assistance.

Update application

Sur mon iPhone l’application ne fonctionne avec le capteur car je suis avec OS 16.3.1 et c’est compatible avec 16.2, lorsque que l’application sera ok avec 16.3, mon OS sera possiblement à 16.5.
Junior57036Junior57036

Response from developer

Merci pour votre commentaire - Nous continuons à améliorer l'application et nous nous pencherons sur cela. Le support client est disponible au 1-888-205-8296 si vous souhaitez obtenir une assistance supplémentaire.

Inability to share to Apple Health

I agree with this ongoing complaint by others. We want our health data all in one place. Get on it - customers first. Service over self-interest. Especially in Canada where the device is OTC.
Louis175Louis175

Response from developer

We evaluate partnerships on an ongoing basis – thank you for the suggestion. Customer Support is available at 1-888-205-8296 if you have any questions.

Switching to Dexcom

After a couple years of use and countless sensors stopping halfway through their two week lifetime, I’m making the switch to Dexcom G6. I enjoyed the monitoring and data abilities of the app, low sugar alerts, but the app would also stop working and tell me my readings weren’t available for at least 10 minutes multiple times a day. Enough is enough, making the switch.
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Sniemiec Sniemiec

Response from developer

Thanks for the comment. We are continuing to improve the app and we will look in to this. Please contact Customer Support at 1-888-205-8296 if you'd like assistance or please reach out to us via email at customercarefreestylecanada@abbott.com.

No longer works?

Deleted and reinstalled app. Removed a scanner and reapplied a new one.

Its not an NFC/BT issue. So now Ive wasted 2 readers which my insurance makes it difficult to cover and I still can no longer get my readings.
BB--7BB--7

Response from developer

Thanks for reaching out - We'd like to help you resolve this. Please contact Customer Support at 1-888-205-8296 if you'd like assistance or please reach out to us via email at customercarefreestylecanada@abbott.com.

Disappointed

Th readings are off. Way off. When the system works it is wonderful. When it isn’t it is a nightmare. No consistency. Now we have one sensors out of 4 that works properly and gives my daughter some quality of life. Very dependent on caregiver when she can be more independent. Dollar store quality for the amount you pay.
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rouhders 5712rouhders 5712

Response from developer

Thanks for the feedback - We'd like to help you resolve this. Please contact Customer Support at 1-888-205-8296 for further assistance.

Signal lost

Sensor loses its signal too often to be helpful. My glucose dropped to 2.9 before I was alerted it was even going low. Half the scans say reading unavailable, try again in ten minutes and the other half don’t register the first time so you have to scan twice.
AppleReviewer0102AppleReviewer0102

Response from developer

Thanks for reaching out - We'd like to help you resolve this. Customer Support is available at 1-888-205-8296 if you'd like further assistance.

Garbage sensors and app

Sensor fails 50% of the time it is hit or miss , an hour after changing a new sensor which is well worth over a hundred dollars , it fails and needs to be replaced , terrible product it should not be on the market , u cannot rely on this system to save someone’s life or protect their health ,
AndrewH1996AndrewH1996

Response from developer

Thanks for the feedback - We'd like to help you resolve this. Please contact Customer Support at 1-888-205-8296 for further assistance.

No Apple health support

Everything in the app works as expected, the biggest disappointment is no Apple Health integration. This is the biggest downfall of the app.

Seems has been requested for a long time but no eta from developers, if it was not this lack of Integration it would be 4-5 star.
MalvadoCruzMalvadoCruz

Response from developer

We're glad to hear you find the app helpful! We evaluate partnerships on an ongoing basis – thank you for the feedback and suggestion.

Doesn’t work half the time

Half the time it just tells me glucose reading unavailable and to try again in 10 minutes, I try again 10 minutes later and again glucose reading unavailable try again in 10 minutes. Waste of money, completely unimpressed.
Sa5mi13Sa5mi13

Response from developer

Thank you for your comment and we apologize for the inconvenience - please contact Customer Support at 1-888-205-8296 for assistance.

I hope you can have a Night Mode.

It's too bright to see it when it's night and I haven't turn on lamp in my room.I hope you can have a night mode for the app.
GoewiddfoeGoewiddfoe

Response from developer

Thanks for your feedback- we are continuing to evolve the app and its features. Customer Support is available at 1-888-205-8296 for further assistance.

So many bugs. So many crashes. Why can’t it scan the first time

Wow how did an app for a 2nd generation of a health product actually get worst.The first version had a really high scan rate for me. Often missing once every few days. This new Libre 2 app needs at minimum 2 taps to catch data and most time it’s 3-4 and the record was 8 so far. It’s a health app that is key to the lives of so many and it feels like it was just no thought to it. It doesn’t connect with any of my other health products at all. Why ?
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Shots_eShots_e

Response from developer

We are very sorry to hear about your experience. Please contact Customer Support at 1-888-205-8296 for further assistance.

Perte de signal

J’ai depuis peu le freestyle 2. Même si mon cellulaire est dans ma poche à moins de 4 pieds du capteur je reçois le message de perte de signal donc je dois scanner presque aux 5 minutes. Et je ne reçois donc presque jamais les alarmes de taux haut ou bas. De plus comparativement à l’application du libre 1, plusieurs scans ne fonctionnent pas. Réessayer dans 10 minutes ou refaire le scan. Pendant des fois 30 minutes de temps. Peu pratique quand on a besoin d’une mesure (surtout si on vient d’avoir une alarme de prendre une glycémie)

Beaucoup de perfectionnement à faire à mon avis
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domi_belidomi_beli

Response from developer

Merci pour votre commentaire - nous aurons besoin de plus d'informations pour résoudre ce problème, veuillez donc contacter le service client au 1-888-205-8296.

Can’t use scanner and app

I did not realize and do not like the fact you can’t use both the scanner and the app. Only one or the other. Let’s fix this
gillgoulgillgoul

Response from developer

Thank you for your feedback. If you need additional assistance, Customer Support is available at 1-888-205-8296.

Still no Apple Health support

Was hoping Libre 2 would finally bring Apple HealthKit support. It also doesn’t support Apple Watch. It’s my health data and I’d like to be in control of it. Please add Apple Health syncing so other apps can integrate easily with it. The app description mentions ‘Health and Fitness’ data linked to you which is a bit misleading.
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mark4lingmark4ling

Response from developer

Thanks for the suggestion. We are continuing to improve the app and we will look in to this.