Basic
This app is OK, nothing more, it measures your blood sugar. It is, however VERY difficult to drill into the graph to show details. The graphing is VERY basis and lacks clarity.
Many other apps allow you to place your finger on the graph for details of that point. This is poorly executed.
Many other apps allow you to place your finger on the graph for details of that point. This is poorly executed.
Signal Loss
The app is great a brilliant piece of kit. Until IPhone does an update then you get the dreaded signal loss. You can’t even swap it to a hand held monitor you have to throw away the sensor or put up with the constant beeping until your 14day sensors cycle is up or Libre catch up with the patches.
Beyond awful
How can the NHS have a contract with freestyle? They can’t update the app properly. It’s 2026 and there developers are still in 2010. How can they not hire competent devs to keep the working properly? I just updated the iOS and put a new sensor on but the app won’t scan it. Crazy bad.
Lack of os updates
I would normally give this up at least a four star rating but the inability to keep up with Apple OS updates is beyond irritating. The suggestion that we don’t update until the website says that they have done so means that people would be using phones without essential security updates. This isn’t good enough.
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Downright dangerous
App is months behind iOS version. People need to keep their phones up to date and guess what developers? You get the beta release so you can ensure your app is ready. Fail. If you get a high or low alarm and view it, it doesn't alert again even if continuing to drop/ climb. When you need it the most it pauses readings to perform quality checks. So if exercising, ill, or calculated wrong you are on your own. Sensors themselves often fail, finishing early or giving totally inaccurate readings. Many don't get off the ground displaying a continuous low reading contrary to actual levels. This isn't a charity it's a giant company. Customers deserve much better all round.
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A few small improvements would make it much better
I’ve been using the app for a long time, and on the whole it is good at doing what it is supposed to. It’s easy to get a quick view of your sugars and it is really useful to be able to see graphs over time to identify patterns. There are a couple of things I think would be really useful and make the app much better though. First, it would be great to have the option of using a lock screen widget to display current blood sugar - it would mean you would have the info you need there at a very quick glance. The other thing is a bit more serious. I like the alarm system, it is very useful, however, if you go into the app after seeing an alarm notification, it does not give you any future alarms even if your sugar remains out of target for an extended period. Why not automatically alarm again if sugar is still out of target within say half an hour/ an hour. This would help alert users that their intervention hasn’t worked and they may need to think about taking further action. I find this element of the alarm system frustrating and I think it really needs a change!
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Scanning does not work
when I press the button, there is no response. It is so frustrating. I’ve been using this for years, and suddenly it does not scan. Please fix it
Potentially brilliant, down by limited options to quieten & personalise alarms
The basic essentials are great - easy to monitor glucose, good data & graphics. But the Alarms function lets it down, and surely isn’t hard to fix. I much prefer to have my phone on ‘Do Not Disturb’ overnight; but then the only Alarm option is a ‘Critical Alert’ which is much too loud and can’t be customised or quietened. Even with Do Not Disturb off, the ‘Custom’ alarm setting doesn’t access the different choices for tone and volume.
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More custom alarm options…?
More custom alarm options and ability to customise sounds for each would be nice as I would like a reminder that I’m going low before I’m actually low and can’t drive for 45mins+ whist leaving the the main low level in place at all times, (sort of like an intermediate reminder level). This would be very helpful whist out working when I may forget to check manually. Also dark mode would be good as others have said.
This tech is new to me as I’ve only just been recently diagnosed with T1 D, but I’m very impressed with things so far. I’m sure it’s miles better than it used to be for people!
This tech is new to me as I’ve only just been recently diagnosed with T1 D, but I’m very impressed with things so far. I’m sure it’s miles better than it used to be for people!
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Updates
Was happy with the Libra. Recently unfortunately the app is not updated on a regular basis and does not keep updated with IOS updates. My who is Type 1 relies on the CGM readings. Blue tooth connection has gone after the latest ios update. Was offered a reader but not convenient as the dats is not online and also not shared with health professionals.
Hope the update date team releases an update soon otherwise may have to change to Dexcom
Hope the update date team releases an update soon otherwise may have to change to Dexcom
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Terrible sensors
Would give zero stars if I good. The amount of sensors that just stop working is a joke. Terrible
Just make the serial numbers copyable.
Not a problem with the app, but there are a lot of faulty sensors.
What is a fault with the app, is to get support is you need to copy the serial
number of the faulty sensor. Not being able to copy and having to manually type out, juts adds to frustration. Easily fixed.
What is a fault with the app, is to get support is you need to copy the serial
number of the faulty sensor. Not being able to copy and having to manually type out, juts adds to frustration. Easily fixed.
App needs improvement
I was recently diagnosed with diabetes and have been using FreeStyle Libre for a few months. My experience has been mixed.
The sensor itself has been brilliant for tracking my glucose. It’s small, convenient. However, without the additional adhesive patch, I lost a few sensors through doors, showers, etc. I only discovered the patches later. The sensor really should come with a secure patch from the start.
My biggest disappointment is the app. For a company with such a strong reputation, I expected much better integration. There’s no Apple Health integration or widget, meaning I have to open the app every time I want to check my glucose. It would be fantastic to see glucose readings directly on an Apple Watch.
The sensor technology is excellent, but the app experience needs a significant upgrade.
The sensor itself has been brilliant for tracking my glucose. It’s small, convenient. However, without the additional adhesive patch, I lost a few sensors through doors, showers, etc. I only discovered the patches later. The sensor really should come with a secure patch from the start.
My biggest disappointment is the app. For a company with such a strong reputation, I expected much better integration. There’s no Apple Health integration or widget, meaning I have to open the app every time I want to check my glucose. It would be fantastic to see glucose readings directly on an Apple Watch.
The sensor technology is excellent, but the app experience needs a significant upgrade.
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hit and miss
On my old iPhone it worked well, no problems. On my upgraded iPhone the glucose screen drops and I have to rescan for a reading. This affects the alarms as it is not picking up the real time. Reading.
Time in range
What sort of person obviously someone who doesn’t actually understand diabetes because they mustn’t know that it actually affects the eye sight would put the time in range figures and chart in such small figures You lot have got a huge problem and you need to stop and think about things even the low blood sugar level alarms can’t be controlled and it should be from the app not the phone itself but even that doesn’t work either It’s fine if you wanted to have a fog horn going off in the middle of the night and wake up the inter street 😞
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Unreliable
The app over the last few weeks has started to be come very slow and glitchy just freezing up when trying to enter data into the logbook have lost count of how many times I’ve had to restart the app whilst trying to use it
Not very good for something that’s meant to help keep a diabetic alive
Not very good for something that’s meant to help keep a diabetic alive
Mr
Blue_jellyfish
App can’t connect with the sensor
The sensor is pretty expensive but it’s wasted when the app cannot connect with the sensor . This is a rip off
Have to delete & re-install every time I change sensor!
Something is drastically wrong with this app. It keeps disconnecting literally every 5 minutes (12 times an hour, every hour, day and night) you need to completely delete the app and re-download and install it then re-scan the sensor. Only after doing this will it work properly again. Only now, since the last update it’s worse! Now it WILL NOT stay on the My Glucose tab and constantly goes to the Last 24 Hours tab and only actually does a reading when you rescan it manually! Meaning the Signal Lost Alarm is constantly going off literally every 5 minutes! Making the app completely unusable! I would give this 0 stars if I could! Save yourself the pain and just don’t bother with it! I’ve told my consultant I refuse to use it anymore as it’s just ridiculous!
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Apple Watch and lock screen
Seems okaay after a few months of using but is missing a trick should make ot so you can see you levels on your watch and lock screen instead of having to open the app all the time.