FRESH by Brookshire’s User Reviews

Name: FRESH by Brookshire’s
Rating: 4.7 (625 reviews)

FRESH by Brookshire’s

Brookshire Grocery Company

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience31.8% of reviews

Neutral13.6% of reviews

Negative experience54.5% of reviews

~ Based on 22 written reviews from the US App Store.

What users say

Summarized from real user reviews of FRESH by Brookshire’s. Based on 625 reviews and a 4.7/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Shopping app.

Positive things

👍Great customer service (curbside)
👍Quality and service better than other stores
👍Easy to navigate (new app)
👍Convenient for shopping
👍Online pickup order excellent

Negative things

🐛Search engine not intuitive
🐛Difficulty finding items
🐛App redirects to website
🐛Password reset loop
🐛App only shows one store
🐛Lists disappeared
🐛Cannot add items to cart
🐛Cannot sign in
🐛Payment confusing
🐛Lacking basic functionality
🐛Password cannot be saved
🐛Billing address entry issues
🐛Slow page loads
🐛Credit card info highlights red

Is FRESH by Brookshire’s Safe?

FRESH by Brookshire’s appears safe based on user ratings. AppsHunter Safety Score for FRESH by Brookshire’s is 93/100.

This assessment is based on 625 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.5% of ratings point to a safe experience

2.4% of ratings suggest some concerns

5.1% of ratings point to a risky experience

~ Based on 625 App Store ratings for FRESH by Brookshire’s.

Is FRESH by Brookshire’s Legit?

FRESH by Brookshire’s appears to be a legitimate app. AppsHunter Legitimacy Score for FRESH by Brookshire’s is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App sucks

Can't find local items like shiver sticks, searched for kids tooth brush and White Castle chicken rings came up, check out - not easy either.

Kaseymariemmitchell

3 months ago

Response from developer

Thank you for the valuable feedback.

.

Not all things I’ve seen in the store are in the app. Also it doesn’t help search for what I want. Like if I say cheese it, it was pulling up cheese instead of the cracker. Then if I put cracker, I have to scroll through all the crackers. Frustrating

booty scoot 231

8 months ago

Response from developer

Thank you for the valuable feedback.

New store opened but location Not found in the app

The new opened store located in Longview, TX 75605 is not included in your app?… why?

Fernando Pinilla

9 months ago

Not Intuitive App

FRESH app is easy to use but I wish it was more intuitive. Sometimes it’s difficult to find an item through their search engine even though I know they carry such item. Once you locate the item put it in your list to save time with future orders.

plantchant

10 months ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

Favorite place to shop

I have put my produce and meat order list in my Walmart app and in my Fresh app. There has only been less than a $10 difference. Some say that Fresh is more expensive. Not much for my list that doesn’t include many processed things. The quality and service are so much better than other stores. It’s my favorite place to grocery shop!

chrisjen

a year ago

Response from developer

Thank you so much for your review!

Confusing payment

I wasn’t sure if it paid. Apple Pay showed paid but your app did not !!

60snm

2 years ago

Response from developer

This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at +18889373776.

Convenient App

plantchant

2 years ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

can be improved

the app goes back to the brookshire’s website every time it requires a log in or change in settings. this can get super frustrating because process does not flow logically. i wish it were more self-contained than having to go back and forth.

Let Justice Be Done

3 years ago

Response from developer

That doesn't sound right! Can you give us more information at +18889373776 so that we can investigate.

First time curbside user

I just want to say that Micheal was super attentive to me. He asked me if I needed anything else to order. I did needed eggs. He got my eggs for me. This was a great experience for me. I would be using the curbside every time. Thank you for your great customer service.

Tesla gal

3 years ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

App is lacking basic functionality

This app is lacking basic functionality

Does not access information stored on the device for ease of entry
Password cannot be saved
Had to enter a billing address to enter a cc, then had to enter billing address with my cc
Each click results in an onscreen load rather than running updates in the background allowing the user to continue moving through the page.
Cc info highlights red as if there’s an issue with it after entering it. Confirming purchase works despite this red highlighted box.

Idahorexi

3 years ago

Response from developer

That doesn't sound right! Can you give us more information at +18889373776 so that we can investigate.

Not user friendly

Search for potatoes and it brings everything but fresh potatoes up. Eventually find what I want, can’t add item to cart. Just keeps giving a warning. Miss my H‑E‑B.

animalsoverpeople

4 years ago

Response from developer

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18889373776. Thank you.

Search tool not awesome

Searching for items does not always bring up all options. For example, I typed in “grapefruit” looking for and actual grapefruit, and the only thing it showed was grapefruit juice options. Needs a bit of tweaking, but otherwise great!

a946184

4 years ago

Response from developer

Hi, we are sorry to hear that. Please give us a call at +18889373776 to enable us to assist you further.

Online Pickup Order was EXCELLENT!!!

Placing another order now!!!!WOW!!!

Byton

4 years ago

Response from developer

Thank you so much for the 5-star review!

Hard to find items

It is extremely tedious to shop with this app. It does not show common items that I know are available in store.

want guac

4 years ago

Response from developer

I am so sorry you are having problems finding certain items. Please give us a call at 888.937-3776 and we can help you.

Awesome app

Love the new app. So easy to navigate.

glfkhdkgkg

4 years ago

Response from developer

Thank you so much for the 5-star review!

Totally useless

Nothing works.

Dtkeeper

5 years ago

Not A Good App

Stuck in a mindless LOOP:

Downloaded the app to IPhone .... tried to reset password ..... received password reset email .... clicked reset password icon embedded in email .... website asked for my email address and PASSWORD (😜). Clicked on “forgot password” .... received change password password ... clicked reset password icon embedded in email .... website asked for email address and PASSWORD (😜🤨😷) .... need I go on?? Deleted and moved on.

What an ordeal

6 years ago

Uggg!

You can only choose one store! At this time when store pick up is so important why would Brookshires not have a working app? Shame on you Brookshires.

Jch46

6 years ago

Unusable

App only shows one store (Tyler, TX) FOR ALL OF TEXAS! Can’t believe Brookshire’s released the app like this. Someone should be fired. Wish I could give zero stars.

richman222