Thai@34
Recently installed Fresh KDS, The support and app have been very good. instant access to the support team.
Good app
In the beginning was a lot of complications with integrating KDS and Square, but tech support was very helpful and patient. Now everything works smoothly .
Customer support
I LOVE my KDS! However KDS had an update and my tablets were not connecting all of a sudden over a busy lunch hour. I quickly found text support in the app and shot them a text. I got a quick response from a knowledgable and friendly tech who walked my through several steps to get back up and running in a very short time! Step by step instructions that even a non-techy could understand! I highly recommend KDS to anyone running a kitchen!
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Great app!
I’m a small business owner and just started using fresh KDS. It’s worked well with Square. When I did have problems I reached out to their help line and they were quick to respond! They helped resolve my issues quickly and with patience.
Amazing customer service!!!
I am computer illiterate and Miss Aubrey was so patient with me and helped me until we got everything connected and ready to go! I think I’m going to love this app as much as I loved her attitude!! Thank you so much!
Great product and support
We are a high volume cafe and restaurant and have relied on Fresh KDS for several years. We have multiple SquarePOS registers & terminals and two KDS printer screens and they work great together. When we’ve had technical issues in the past, the Fresh KDS team has quickly identified a solution and walked us through it professionally and promptly.
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Elevate church
Grateful for the support every time I call. Easy to fix any issues. The tech today was great help!1
Dishonest Pricing; Intermittently Fails
I want to love fresh KDS as we rely on it heavily for our business. Unfortunately, the service goes down relatively frequently which can cause major problems
Also, they recently charged me more than $100 to reflect a recent price raise. This was done four months into my annual subscription. Price raises are fine, but you can’t charge them until the renewal date.
To their credit, they refunded the charges, but I highly doubt they refunded everyone else.
Also, they recently charged me more than $100 to reflect a recent price raise. This was done four months into my annual subscription. Price raises are fine, but you can’t charge them until the renewal date.
To their credit, they refunded the charges, but I highly doubt they refunded everyone else.
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Great when it works but works 50% of the time if that
Was recommended this from previous owners, decided to stick with it. Started great then orders started not to show up, or pop back up after hours later. I’d restart my whole system, make sure update version/ if there was any updates from bugs and contact them. Good customer service until I was told I needed a higher subscription then I needed, I figured out later I didn’t need it. I was told they are working on the problems and each week it be the same thing but during my busy season I didn’t have the time to try a new system. I talked to them saying I am over this and I’d like to cancel and refund for the last couple months and they said wait until I close (I am seasonal) and when I contacted them they said since I paid annually I couldn’t. So I paid for something that half worked and they tone changed in customer service, not will to help but would give me a credit for a different subscription. Why would I use that when the system didn’t work and I wasn’t happy with it. Not impressed or happy, do not recommend.
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It Just Works
I have had Fresh KDS since it started. It has come along way. It is stable and works well. No compliants. I use Square and it connects and works.
Creme De La Creme
This is hands down the best KDS on the market. The texting feature is AWESOME and works so well. Can't reccomend it enough!
Best KDS available
So easy to use I didn't have to train my staff. Does way more than I expected. Super easy to set up and you can talk to a human if you need help!!!
I really enjoy the latest updates
It became much easier to use the app recently
Horrible customer service
Just in case sth crashes get yourself another KDS handy to transition right away, otherwise you will be stuck with your kitchen displays without a system in place.
Needs help
Really good when it works
Flawed App, Prioritising Graphics Updates Over Existing Flaws
Poor support! If it doesn’t work don’t expect help, just hope that a glitzy graphic update will fix your problem. But don’t hold your breath, support and follow up are limited to, “unistall, reboot, re-install”. All to no avail.
If you can, find an alternative and avoid the ongoing disappointment.
If you can, find an alternative and avoid the ongoing disappointment.
New update is subpar
10 second lag when checking off completed tickets, which then catches up and checks off incompleted tickets. The new recall screen is garbage. Before you could see the actual order when you press recall. Now you only see the initials of items that were ordered. You then have to click again to see the details you actually want to see. Come on guys….
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It works
On a strong network works great
Good when it works
This is what you need to know,
1- amazing when it works
2- back end design, settings, speed it’s horrible, makes you feel like one of those cheap apps, for me that doesn’t effect me very much as I care about functionality
3- customer support is horrible, when you need them in the middle of a rush and your system is down they respond two days later !
4- a lot of improvements needed and every software listens to customers and update, they don’t, simple things like save password that every single software on earth has it, they don’t and whenever you’re trying to fix their daily issue by logging outa d logging it then you have to manually enter your
password. When you have a big rush and trying to reset 3 iPads it’s a lot, also this means your have to give all your employees those passwords .
5-screen communication disconnects out of no where and for no reason so expect this happens almost every other day.
6- contact customer support for non urgent stuff and they will do nothing about it.
One star for its amazing use when it’s working
1- amazing when it works
2- back end design, settings, speed it’s horrible, makes you feel like one of those cheap apps, for me that doesn’t effect me very much as I care about functionality
3- customer support is horrible, when you need them in the middle of a rush and your system is down they respond two days later !
4- a lot of improvements needed and every software listens to customers and update, they don’t, simple things like save password that every single software on earth has it, they don’t and whenever you’re trying to fix their daily issue by logging outa d logging it then you have to manually enter your
password. When you have a big rush and trying to reset 3 iPads it’s a lot, also this means your have to give all your employees those passwords .
5-screen communication disconnects out of no where and for no reason so expect this happens almost every other day.
6- contact customer support for non urgent stuff and they will do nothing about it.
One star for its amazing use when it’s working
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Zero support
I used this app with square before COVID, and it worked. After COVID I went to reactivate it and by mistake I activated two step verification. They are using odd one with google, not text. So I could not sign in. Three weeks later this issue is not resolved, numerous email, and chat. I had the email of the developer, so I contact him as well. He said support will resolved it instantly, another week pass, and nothing happen. They clearly don’t need the money.
When support did not help I checked and Square now have quit few other KDS options. Going to sign with bumpkds much better value 6 display for $20 vs $40
When support did not help I checked and Square now have quit few other KDS options. Going to sign with bumpkds much better value 6 display for $20 vs $40
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