Not working
Response from developer
Hello asderth3000, it sounds like you're having a tough time getting logged in, and we understand how frustrating that can be. If you are using a VPN, please try turning it off while using the app, or add our app to your VPN's exclusion list. If the issue persists, we encourage you to email customer.service@sobeys.com with more details. Your feedback is invaluable, and we appreciate your patience as we work to resolve this!
Super slow
Response from developer
Hi Tayt T, experiencing slow performance can be incredibly frustrating, and we truly appreciate you sharing your thoughts. Please email us at customer.service@sobeys.com with your device model, OS version, and details about the issue. Your insights are invaluable as we check into this matter and work towards a better experience for everyone. Thank you for your patience!
App not working
Response from developer
Hi there! it sounds like you're experiencing some significant issues with the app, particularly with it being unresponsive and not displaying flyers or offers. We acknowledge your frustration, and we are checking into this matter. Please email us at customer.service@sobeys.com with your device model, OS version, and the issue details. Your feedback is invaluable, and we truly appreciate your patience as we work to improve your experience.
spam offers blocked the app
Response from developer
Hello xe90! we appreciate your understanding regarding the spam offers issue and your revised rating. Your feedback truly helps us enhance the app experience for everyone. If you run into any other problems or have suggestions, please email us at customer.service@sobeys.com with your device model, OS version, and details about the issue. Thank you for your patience, and for being a part of our community!
Glitchy
Response from developer
Hi MonsterOnEdge, it sounds like you're having a challenging experience with the email offers not loading properly. We completely understand your frustration with the error messages and receiving offers that can't be accessed. We are checking into this issue, and your input is invaluable in improving our service. Please email customer.service@sobeys.com with your device model, OS version, and the issue details. Thank you for your patience as we work on this!
Shopping list could be better
Response from developer
Hi Music Gurl J, we appreciate your feedback about the shopping list features. we understand how having items grouped by aisle and the ability to easily manage your list can enhance your experience. please email us at customer.service@sobeys.com with your device model, OS version, and any details about the issues you're facing. thank you for your patience as we look into this!
Horrible app so glitchy and laggy
Response from developer
Hello Techyphone! It sounds like scrolling through the app has been quite challenging for you, and we truly appreciate your feedback. We understand how frustrating it can be when the app is glitchy and laggy, especially when it interferes with your browsing. We are checking into these issues to improve the app's performance. Could you please email us at customer.service@sobeys.com with your device model, OS version, and more details about the issue? Thank you for your patience as we work towards a smoother experience for all users!
Unusable
Response from developer
Hi Shauniffer123, it sounds like you're having a tough time signing up in the app, and we understand how frustrating that can be. If you could email us at customer.service@sobeys.com with your device model, OS version, and any details about the issue, it would really help our team investigate this further. Thank you for your patience as we work on this, and we hope to get it sorted out for you soon!
Scam?
Scam?
Very Quick to Fix Bugs
Very impressed with the speed in removing this minor ‘bug’.
Keep doing what you’re doing!
Response from developer
Hello Tubaman73, We're glad to hear you were impressed with how quickly the glitch was addressed! It's great to know that our efforts to maintain the app are making a difference. If you ever encounter any issues or have more feedback, please don't hesitate to reach out to our support team at customer.service@sobeys.com. Thank you for your patience and support!
Horrible
Response from developer
Hi Jacq, It sounds like you're having a tough time logging in and linking your Scene card, which must be really disappointing. We understand your frustration and want to help resolve this. Please email customer.service@sobeys.com with your device model, OS version, and any details about the issue. Your feedback is invaluable, and we’re here to help you get back to enjoying your offers! Thank you for your patience.
Slow and Laggy
Challenges don’t show
Slowest app ever
Constantly locks me out
App sucks
Response from developer
Hi Lina _K76, sorry the app and offers aren't loading and include irrelevant items. Please contact customer.service@sobeys.com with a detailed description, screenshots and your device/OS info — we've escalated this to our team for review. Thank you!
Useless App
Response from developer
Hello KayesummerL, sorry the app feels useless without a checkout — we understand how frustrating that is. We’ve escalated this to our team for review. Please contact customer.service@sobeys.com with device model, OS version and steps to reproduce so we can assist. Thank you.