Deceptive checkout & predatory shipping fees! DO NOT BUY!
WARNING: Terrible experience and deceptive billing!
> I subscribed to a 1-year pass that came with photo cards. During checkout, the shipping fee was NOT displayed or calculated after I entered my US address, but the app forced the charge through anyway—adding over $40 just for shipping!
> I immediately reached out to customer support repeatedly to cancel, but they completely ignored all my emails. To make matters worse, I later got hit with an unexpected $20+ FedEx customs fee on top of everything. Paying nearly $70 in extra fees for three photo cards is absolutely ridiculous.
> Customer service is non-existent and the fee structure is extremely misleading. Save your money and stay away from this app!
>
경고: 기만적인 결제 방식과 최악의 고객 서비스!
> 포토카드가 포함된 1년 이용권을 구독했습니다. 결제창에서 미국 주소를 입력했음에도 배송비가 미리 계산되거나 표시되지 않았는데, 결제를 누르자마자 40달러가 넘는 배송비가 무단으로 추가 결제되었습니다!
> 이를 확인하자마자 취소를 위해 고객센터로 수차례 이메일을 보냈으나, 완전히 무시당했습니다. 심지어 나중에 페덱스(FedEx) 관세 $20까지 추가로 청구되었습니다. 포토카드 3장에 배송비와 관세로만 $70 가까이 내야 하는 게 말이나 됩니까?
> 고객 서비스는 전혀 운용되지 않으며 결제 시스템은 매우 기만적입니다. 절대 여기서 돈 쓰지 마시고 이용을 피하세요!
>
> I subscribed to a 1-year pass that came with photo cards. During checkout, the shipping fee was NOT displayed or calculated after I entered my US address, but the app forced the charge through anyway—adding over $40 just for shipping!
> I immediately reached out to customer support repeatedly to cancel, but they completely ignored all my emails. To make matters worse, I later got hit with an unexpected $20+ FedEx customs fee on top of everything. Paying nearly $70 in extra fees for three photo cards is absolutely ridiculous.
> Customer service is non-existent and the fee structure is extremely misleading. Save your money and stay away from this app!
>
경고: 기만적인 결제 방식과 최악의 고객 서비스!
> 포토카드가 포함된 1년 이용권을 구독했습니다. 결제창에서 미국 주소를 입력했음에도 배송비가 미리 계산되거나 표시되지 않았는데, 결제를 누르자마자 40달러가 넘는 배송비가 무단으로 추가 결제되었습니다!
> 이를 확인하자마자 취소를 위해 고객센터로 수차례 이메일을 보냈으나, 완전히 무시당했습니다. 심지어 나중에 페덱스(FedEx) 관세 $20까지 추가로 청구되었습니다. 포토카드 3장에 배송비와 관세로만 $70 가까이 내야 하는 게 말이나 됩니까?
> 고객 서비스는 전혀 운용되지 않으며 결제 시스템은 매우 기만적입니다. 절대 여기서 돈 쓰지 마시고 이용을 피하세요!
>
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App still crashing
It crashes every min now even after restarting my phone so many times no wonder the ratings of the app never so good. Still crashes after the very latest update and I wish the settings per member was actually for all the groups bc once crash having to log in to adjust each translation language after it goes back to off is very tiredsome and quite annoying to turn it back on for example to English only. Can’t the settings just be for all Artis.
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App still crashing
It crashes every min now even after restarting my phone so many times no wonder the ratings of the app never so good
Worst App Possible
This app constantly rips off money from fans. Stay away!
还钱。还我血汗钱。
致敬世界上最好用、最不爱钱的软件！点击去十次有八次是会卡住的！消息也是经常吞的！翻译也是驴头不对马嘴的！要不是同担和豆包我真的很难明白对面在说什么！😂还有最近因为两个男的火了之后简直是圈钱圈的不知天地为何物了！😂先是弄个两人中任选一人充一年就可以进两个人的“秘密群聊”，然后再不说明群聊能持续到什么时候，最后从想出这个鬼点子之后就一直坚持不懈的发邮件催氪😂从头到尾我至少收到过七八个催氪邮件 还拿双人直播做噱头，结果这个双人直播也是精彩的很 单人直播都可以回放唯独此双人直播没有回放。双人直播结束十五分钟了还发一封邮件“只有在群聊里才能看直播哦！”来催氪。大哥哥人直播都结束了😂吃相会不会太好看了！再到今天双人直播结束两天之后就发公告说月底解散群聊！😂
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