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SMTOWN | OFFICIAL

SMTOWN | OFFICIAL

by SM ENTERTAINMENT Co., Ltd.

80 ratings
262 reviews
🎬 Entertainment
🎵 Music
Free

Details

Released
April 18, 2013
Updated
October 14, 2026

Features

Developer

SM ENTERTAINMENT Co., Ltd.
✨Promote your app ✨
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About

This official fan app provides comprehensive access to SM Entertainment artists' schedules, concert features like light device syncing and digital stamp collection, and exclusive AR content. It also includes a video player for merchandise content and an integrated shop for official merchandise.

✓Artist schedules and notifications
✓Light device syncing for concerts
✓Digital stamp collection (Passport)
✓Augmented reality (AR) content viewer
✓Video player for merchandise
✓Exclusive content via tagging
✓Official merchandise shop
Show original description

What users say about SMTOWN | OFFICIAL

Reviews of SMTOWN | OFFICIAL are mostly negative: the Entertainment app is rated 3.6/5 from 80 App Store ratings. What users like most: good for artist schedules and news, supports various artists and groups. Top complaints: frequent crashes and freezes, login and registration issues. Summarized from real user reviews.

Positive things

  • 👍Good for artist schedules and news
  • ❤️Supports various artists and groups
  • ✨Useful for lightstick updates
  • ✅Convenient for accessing MVs and photos
  • 💯App exists for SM fans

Negative things

  • 🐛Frequent crashes and freezes
  • ❌Login and registration issues
  • ⚠️Lightstick connection problems
  • 🚫App not opening or loading
  • 🔄Constant update prompts without update available
  • 📉Poor performance and lagging
  • ❓Inconsistent schedule updates
  • 🗣️Unresponsive customer support
  • 🚫Some features not working (e.g., color change, AR)
  • 🌐Network errors and connectivity issues
  • 📱Incompatibility with certain devices/OS versions
  • 💸Unexpected charges or payment issues
  • 🚫Content not optimized for certain devices
  • 💔Issues with terms and conditions acceptance
  • 🚫App not available in certain regions (e.g., China)
  • 🪲Bugs in firmware updates
  • ❌Lost account data or stamps
  • ❓Difficulty finding specific content (e.g., solos)
  • 🚫Website redirects for purchases
  • ❌Issues with email verification codes
  • 📉Poor user interface and navigation
  • 🚫Lack of certain features (e.g., forget password, dark mode)
  • ❌Inconsistent language display
  • 🚫Unresolved issues with specific lightstick versions
  • 💔Negative sentiment towards SM Entertainment itself
See all reviews

What's New in SMTOWN | OFFICIAL

5.3.1

October 14, 2026

- Improved app stability and compatibility

User reviews

Most RecentHighest RatedLowest Rated

想连接爱丽棒邮箱一直发不出去

我试了好多次都连不上了，按了注册会员也不行
Bbaekyio_bbh

Response from developer

안녕하세요, SMTOWN입니다. 앱 이용에 불편을 드리게 되어 마음이 무겁습니다. 혹시 이후에도 계속해서 에러가 발생하고 불편이 지속된다면, FAQ 페이지를 참고해주시거나 SMTOWN 고객센터(help@smtown.com)로 언제든지 문의해 주세요. 고객님의 소중한 의견에 항상 귀 기울이겠습니다. 감사합니다. SMTOWN 드림꒳•͈ ﻌ •͈꒳

给五星好评，求改善！

为什么一打开只有白屏和一些字母？重新刷了网络还是不行？？？
快快点改改吧！

Response from developer

안녕하세요, SMTOWN입니다. 앱 이용에 불편을 드리게 되어 마음이 무겁습니다. 혹시 이후에도 계속해서 에러가 발생하고 불편이 지속된다면, FAQ 페이지를 참고해주시거나 SMTOWN 고객센터(help@smtown.com)로 언제든지 문의해 주세요. 고객님의 소중한 의견에 항상 귀 기울이겠습니다. 감사합니다. SMTOWN 드림꒳•͈ ﻌ •͈꒳

로그인 성공 후 화면이 안 넘어가요

로그인 성공메시지는 뜨는데 이후에 화면이 안 넘어가고 다시 홈으로 돌아가면 로그인이 풀려있어요. 결론적으로 로그인이 안 되는 상황인데 도와주세요
킼킼킼킼캨

Response from developer

안녕하세요 SMTOWN 입니다. 서비스 로그인에 불편을 드리게 되어 마음이 무겁습니다. 문제를 겪고 계신 상황과 관련하여 상세한 안내를 위해 번거로우시겠지만, help@smtown.com으로 SMTOWN 계정(이메일 주소), 문제가 발생한 일시, 오류 발생 화면, 앱 버전 정보 등을 포함하여 문의 부탁드리겠습니다. SMTOWN은 더 나은 경험을 제공하기 위해 지속적으로 개선 중입니다. 감사합니다. SMTOWN 드림 ʕ ´•̥ ᴥ•̥`ʔ

How to change the password for an account?

I forgot my account password. How can I set a new password?
LUlysk u

Response from developer

안녕하세요, SMTOWN입니다. 비밀번호가 일치하지 않아 로그인이 불가한 경우, ‘비밀번호를 잊으셨나요?’ 안내 문구를 클릭한 다음 [비밀번호 재설정] 기능을 통해 비밀번호를 재설정하여 새로운 비밀번호로 로그인하시기 바랍니다. 감사합니다. SMTOWN 드림 ♡ ٩(´▽`)۶ ♡

ショップ開けない

確認までは出るのですが、確認を押しても何も起こらず一生shopが開けません
('(o🪄' ')o🪄(o🪄' ')o🪄

Response from developer

안녕하세요, SMTOWN입니다. 앱 이용에 불편을 드리게 되어 마음이 무겁습니다. 혹시 이후에도 계속해서 에러가 발생하고 불편이 지속된다면, FAQ 페이지를 참고해주시거나 SMTOWN 고객센터(help@smtown.com)로 언제든지 문의해 주세요. 고객님의 소중한 의견에 항상 귀 기울이겠습니다. 감사합니다. SMTOWN 드림꒳•͈ ﻌ •͈꒳

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User experience

🐞

Reported Bugs

25 issues

App crashes or closes unexpectedly

Bug

White screen or black screen upon opening

Bug

Login or registration fails with errors (e.g., 'Bad request', '404', 'invalid email')

Bug

App freezes during loading or after login

Bug

Lightstick connection fails or is not recognized

Bug

Firmware update errors

Bug

Schedules not updating correctly or at all

Bug

App prompts for update but no update is available

Bug

Login sessions expiring immediately or requiring constant re-login

Bug

Cannot accept terms and conditions

Bug

AR features not working

Bug

Photos cannot be downloaded

Bug

App not opening after updates or installation

Bug

Network errors preventing app usage

Bug

Stamps or account data disappearing

Bug

Incorrect concert dates displayed

Bug

Lightstick modes not changing or turning off after firmware update

Bug

Email verification codes not being received

Bug

App not working on specific iOS versions or devices

Bug

Login screen shows success but user remains logged out

Bug

App not loading past the initial logo or loading screen

Bug

Cannot change lightstick colors outside of concerts

Bug

Cannot connect to specific lightstick versions (e.g., SJ ver.2, Aespa, NCT)

Bug

App not working in certain regions (e.g., China)

Bug

Login issues when using special characters in email addresses

Bug
✨

Requested Features

19 requests

Add self-mode for lightstick color customization

Feature

Improve schedule accuracy and detail

Feature

Add a 'forget password' function

Feature

Enable in-app purchases

Feature

Integrate with Apple Music or other streaming services

Feature

Optimize video content for newer iPhone models

Feature

Add a help/contact section

Feature

Allow manual entry of lightstick serial numbers

Feature

Improve AR scanning functionality

Feature

Add option to save login information or enable auto-login

Feature

Provide English translations for all notices

Feature

Make Superstar SMTOWN available in more regions (e.g., UK, Australia)

Feature

Improve iPad compatibility, especially for iPad Mini

Feature

Allow users to select specific seats when purchasing tickets

Feature

Add more specific schedule details, including international dates

Feature

Improve app design and user experience

Feature

Add a dark mode option

Feature

Allow users to sync artist events with their device calendar

Feature

Provide a tutorial or clearer steps for lightstick connection

Feature

FAQ

What does the SMTOWN OFFICIAL APP do?

The SMTOWN OFFICIAL APP is the official application from SM ENTERTAINMENT designed for fans. It provides access to artist schedules, concert-related features like light device syncing and digital stamp collection, AR content, a video player for merchandise, and an integrated shop for official goods.

What are the key features of the app?

Key features include detailed artist schedules with notifications, the ability to name and sync your light device for concerts, a digital stamp collection system for enhanced concert and anniversary experiences, an AR viewer for special content, a video player for merchandise, and access to exclusive content through tagging. It also offers an official merchandise shop.

Is the SMTOWN OFFICIAL APP free to use?

Yes, the application is free to download and use. Based on the provided information, there are no mentions of subscription fees, in-app purchases, or advertisements, indicating a completely free experience for fans.

What kind of content can I access with the app?

You can access a wide range of content, including schedules for SM artists, notifications for music shows and anniversaries, exclusive AR content, videos related to merchandise, and special content unlocked by tagging specific items. The app also allows you to purchase official merchandise.

How can I enhance my concert experience with this app?

The app offers several features to enhance concert experiences. You can sync your light device with your seat information, collect digital stamps through the Passport feature for a more engaging experience, and potentially access exclusive content related to the event.