Best Bank App Ever
I reside out of state but does not matter! Frost Bank serves my needs!
Kindness
Staff at Each frost branch I have visited are very welcoming!! In Midland all staff has been helpful, and kind during all my old school requests!!
Ease of use
Frost Bank provides an Application that allows ease of use and complete understanding of each transaction! It is a joy to use and know people will enjoy the Frost Bank’s experience!
Thanks
I appreciate being able to speak to a human.
Love the app
Great to have the app, very easy to use
Mr. Jeff Gustafson
I love Frost, I should have joined the Frost family - the best banking family in Texas - decades before I actually joined. Frost hires and retains the best people not just in the banking category but in the entire financial sector.
I came running to Frost because my long time small corner bank was swallowed up by one of those huge non Texas banks that claim they ‘serve’ nearly nation wide. They do not know the first thing about service but they sure know how to reward executives and shareholders.
All executives at those colossal sized and colossal minded banks should send themselves and then to Frost for a clinic on customer service and relationship banking. Then they should send the Sr. and mid management groups. That would be a great way for Frost to identify great talent and bring them into the Frost family.
In my business life and my personal life I can’t think of a single other service provider or vendor etc. that exceeds my expectations at nearly every touch point.
Whether I am visiting my ‘home’ branch my ‘work’ branch, traveling my beloved Texas or phoning in.
I tip my western hat to y’all!!!Congratulations on running and growing an outstanding enterprise.
I came running to Frost because my long time small corner bank was swallowed up by one of those huge non Texas banks that claim they ‘serve’ nearly nation wide. They do not know the first thing about service but they sure know how to reward executives and shareholders.
All executives at those colossal sized and colossal minded banks should send themselves and then to Frost for a clinic on customer service and relationship banking. Then they should send the Sr. and mid management groups. That would be a great way for Frost to identify great talent and bring them into the Frost family.
In my business life and my personal life I can’t think of a single other service provider or vendor etc. that exceeds my expectations at nearly every touch point.
Whether I am visiting my ‘home’ branch my ‘work’ branch, traveling my beloved Texas or phoning in.
I tip my western hat to y’all!!!Congratulations on running and growing an outstanding enterprise.
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Frost Bank is the Best
Awesome bank
Great bank
Always an outstanding service, keep up the amazing service
On line banking
Best bank ever !
Frost Excellence
I have banked at several other banks before Frost. None have had the technology, the perfectionism, and friendliness that Frost has. And I have visited several Frost locations, and the inclusiveness and friendliness has been there no matter where.
FIX THIS APP
Why do I have to delete and reinstall this app just to check my balance? I’ve had to do this for the past 2 weeks. Completely insane and unacceptable!!!!
Great Bank
Best bank in town.
Professional Consistency
I have been a customer of Frost since it bought out Citizens bank in Corpus Christi. The employees at my local branch are ALWAYS welcoming and efficient and offers many services.
Frost
Frost has served me well. Especially since I lost my husband and only child. Always been very courteous and helpful when needed them.
Best Bank Ever
When we first switched to Frost our former bank had really irritated and made my husband so mad we moved everything in 1 hour.
Since we began banking with Frost I have never been happier. My daughters still bank here as well, even after being able to obtain their own “adult” accounts no longer needing mom or dad.
Ever time ai have had to call in the one answering the phone has been wonderfully pleasant and helpful. I call through my app most of the time so no extra verification is necessary as I opened my app already.
The fact that a live person ALWAYS answers means I don’t have to deal with AI. During their extremely busy times they give an option to use automated system or hold.
As long as I have the choice(meaning we don’t move out of state) I will choose Frost every time. Thank you for having the business practice that you have and putting me (customers) first.
And before I forget I love that customers can submit images for use in app login page and love that it changes daily. Shows our wonderful state beautifully!!
Since we began banking with Frost I have never been happier. My daughters still bank here as well, even after being able to obtain their own “adult” accounts no longer needing mom or dad.
Ever time ai have had to call in the one answering the phone has been wonderfully pleasant and helpful. I call through my app most of the time so no extra verification is necessary as I opened my app already.
The fact that a live person ALWAYS answers means I don’t have to deal with AI. During their extremely busy times they give an option to use automated system or hold.
As long as I have the choice(meaning we don’t move out of state) I will choose Frost every time. Thank you for having the business practice that you have and putting me (customers) first.
And before I forget I love that customers can submit images for use in app login page and love that it changes daily. Shows our wonderful state beautifully!!
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Good bank good app
I have not had any problems with this bank. They are very customer oriented and friendly and try to be as much help as possible. I will say though I do have a hard time finding the direct deposit slip on the website. But that not their fault lol
Relationships
Absolutely the best part of Frost Bank is the people…they bend over backwards even when you just walk in or when you call them on the phone.
When you call them, an actual American person answers the phone and even addresses you by name including with the appropriate salutation.
I feel their people, whether in person at the branch or over the phone , are empowered to solve problems.
I have had nothing but the best experience with Frost bank…probably of any bank I’ve ever dealt with.
Good people who value good relationships…
When you call them, an actual American person answers the phone and even addresses you by name including with the appropriate salutation.
I feel their people, whether in person at the branch or over the phone , are empowered to solve problems.
I have had nothing but the best experience with Frost bank…probably of any bank I’ve ever dealt with.
Good people who value good relationships…
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customer service
Frost has always been focused on customer service. It would be good if all bank were like Frost.
Attorney at Law
Interactive, personable, convenient
Wonderful
Love this banking app. Super great. Super thankful
