Frost Bank User Reviews

Customer Experience

Positive experience72.4% of reviews
Neutral7.4% of reviews
Negative experience20.2% of reviews

~ Based on 446 written reviews from the US App Store.

What users say

Is Frost Bank Safe?

Frost Bank appears safe based on user ratings. AppsHunter Safety Score for Frost Bank is 98/100.

This assessment is based on 73,372 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.5% of ratings point to a safe experience
0.6% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 73,372 App Store ratings for Frost Bank.

Is Frost Bank Legit?

Frost Bank appears to be a legitimate app. AppsHunter Legitimacy Score for Frost Bank is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thanks

Easy to work with

Frost Staff

Thank you for recognizing me when I call and addressing me with my name thank you for making me feel that I’m not invisible. I greatly appreciated. My prayers are always for positivity

Owner

Frost has the best site of 3 banks We deal with. The customer service is also excellent.

Best Bank Ever

Frost BANK has been our BANK for six years, we are a person here not a number, they truly do look out for your best interest, especially when it comes to business banking.

Shuts down literally every night

The app and website shut down for “maintenance” every night around midnight for 20 or so minutes ….inconvenient

Service

Frost is a GREAT and WONDERFUL bank…they have done SO much for not just me but for my FAMILY!! Words cannot express my gratitude! When I couldn’t turn to ANYONE else Frost was there and their service agents are AMAZING!! Can’t say enough about how grateful I am that I bank with FROST!!! Thank You Thank You THANK YOU 🙏🏽 🙏🏽🙏🏽
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Horrible

This app is horrible!!! Never works when I’m in need of transferring money to another account while I’m in the store app takes about 40 minutes before I can get in

Frost Bank

I love Frost Bank. The tellers are amazing. They know me and are always very helpful and professional. Plus you can speak to an actual person whenever you need something.
I’ve used other larger banks, won’t mention names, that do not have that personal touch.

Best bank ever

I love this bank so much you all are top notch don't change a dam thing!

Great Bank

New to Texas and needed to find a local bank. So far Frost Bank has been great. Would highly recommend.

Good Bank

Great service

App Issue Not bank

The issue is the app. It never seems to work. Even after I update it, it just never works

Awesomeness

Very good app and work crew , awesome people

Best bank in Texas … or anywhere

You will never get more personalized service at any bank ever. I love Frost.

User Friendly

In the world of online access this app is very user-friendly.

CarolAnn

Best banking experience of my life after some 55 years of banking transactions. Great customer service with wonderful attention to details. I am a very satisfied customer.😁

C

Awesome

Friendly smiles

The tellers are always friendly and nice to my kids.

Years of excellence

I have been with Frost for 40+ years. Never have had one issue! Supporting Texas Banks!

Love Frost

I have been a customer since 1999, Frost is the Best bank I have ever had!