Frost Bank User Reviews

Customer Experience

Positive experience73.2% of reviews
Neutral7.4% of reviews
Negative experience19.4% of reviews

~ Based on 470 written reviews from the US App Store.

What users say

Is Frost Bank Safe?

Frost Bank appears safe based on user ratings. AppsHunter Safety Score for Frost Bank is 98/100.

This assessment is based on 74,227 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.5% of ratings point to a safe experience
0.6% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 74,227 App Store ratings for Frost Bank.

Is Frost Bank Legit?

Frost Bank appears to be a legitimate app. AppsHunter Legitimacy Score for Frost Bank is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best Bank App

This is without a doubt the best working bank app that I have ever used. I wish more banks would design their bank app with the same intuitive functionality.

Maintenance schedule

Maintenance at 1:20-1:30am comes at bad timing when out for drinks

Transfer of Monies

I love the transfer of monies which is seamless!

It’s frost

It’s frost

Best bank Ever!

So, so easy to get an actual person on the phone! And quickly!! Sign in to app, THEN call or chat! They know your name and all your info already (because you signed in to app first) and you can just start your business! Don’t need to verify anything, except a phone password word or phrase. And Wa-La! You start conducting business right away.!!
So they’re on phone a shorter amount of time and so are you! Therefore, they can help more customers quicker!! ONLY BANK THAT DOES THAT!! YOU ACTUALLY GET A REAL LIVE PERSON!! If for some reason they are very busy, you can save your place in line and tgey can call you back, so you don’t beed to stay on hold! What a fantastic idea!! TEXAS BASED ALSO!! I want to work for them but they don’t let call center CSRs work remotely, dangit!! SA is a little too far for me to drive. And daily. I suppose that’s extra security though, so, a good thing. 😊
They never give me any grief about closing my accounts and opening new ones every 3-6 months for security purposes!
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online banking

I love doing all of my banking via the Frost app. I make deposits, I do transfers between accounts, I make sure the bills are paid on time, so many things. on this app.

It gives me peace of mind accomplishing all these things, and not having to go to the local branch to do them. Not that I don’t like the local branches, because everyone is so friendly and helpful. I just love this app.
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Best Bank Ever

Frost Bank is one of the things I love about Texas

They are true relationship focused bankers.

Love Frost

Easiest bank account I’ve ever had. Great Customer Service and Support!

Exceptional Service!!!

Celia and Chrissy were fantastic! Great customer service is not always the rule these days, but it is at Frost! Celia and Chrissy did an amazing job getting us a better car loan than we had, saving us >$2k 😎

Review

Very happy banking with Frost Bank

Fail

Lately, it’s been failing a lot at night; the app won't open.

Great!

Love the app, thank you!

Frost Bank is the best.

This app is easy to use and full service. I can chat with a customer service agent easily and quickly. I can transfer funds, Zelle, do all the things quickly and easily. And there is real, live human support available 24 hours a day if needed. I have tested this out at 3:00 AM and it is true. And Frost Bank customer service is always exceptional. This sounds like an ad but this is my direct experience with FB. I recommend Frost Bank to friends and family all the time.
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Very easy

Very easy to manage. Transfer between accounts. I’m very pleased with Frost bank and everyone I’ve dealt with have been very friendly and helpful.

Awesomeness

Very good app and work crew , awesome people thank you frost

So happy to have Frost

Frost is an excellent banking partner to have on your side. They have always looked out for my best financial interest. The peace of mind knowing Frost has my back is invaluable.

Great technology tools.

Functional and intuitive.

I love the bank. I hate the AP

This AP is so slow and often won’t even log in. I often have to log in using safari instead. It drives me crazy.

Love frost

Been with Frost Bank since 2005 as my investment company had 26 accts with Frost and I love their personable customer service and reliability

Patty Tullous

Best Bank

I will be a Frost customer as long as I live. Their customer service has no rival. On the phone they are courteous, knowledgeable and are from here not from some call center overseas. They are also the best at fraud notifications and always have your back.