FuelCharge User Reviews

Customer Experience

Positive experience61.1% of reviews
Neutral5.6% of reviews
Negative experience33.3% of reviews

~ Based on 18 written reviews from the US App Store.

Is FuelCharge Safe?

Not enough ratings yet to assess FuelCharge.

Is FuelCharge Legit?

FuelCharge appears to be a legitimate app. AppsHunter Legitimacy Score for FuelCharge is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This App didn’t work today

Unable to purchase Avgas at Birdsville today.

Response from developer

Thank you for your feedback. We have worked hard to improve our service response and are pleased to advise that our help line, Ph. 1300 457 467 is now avialable to assist enquiries 24/7.

Best refueling experience

The app is really simple to use and makes it quick and easy to get fuel and be back on the road, highly recommend. It even automatically directs your to your nearest fuel station and has a map with prices so you can plan your trips!

Response from developer

Hi Anon7786, awesome to hear how quick and easy it was for you to refuel while using the Fuelcharge app! Thanks for the great review.

Easy to use

Super simple setup which took no time at all

Response from developer

Hi Jakeh01, thanks for the great review! Awesome to hear how simple Fuelcharge app was for you to set up.

Super

Easy to use to get fuel. Helped me plan my trip - all locations and prices are right there

Response from developer

Hi Luckygirl2010, thanks for the great review! We love to hear how easy your refeulling and trip planning experiences were while using the Fuelcharge app.

Great app

Use this app every week to fill up at various locations around Brisbane and find the app so user friendly. It’s definitely easier to use than going to a standard fuel station.

Response from developer

Hi Holliebradley88, we love to hear how easy your refuelling experience is while using Fuelcharge!

The new way to fill up

Absolutely love the ability to fill up in remote places while also being able to do so at any time of the day.

Response from developer

Hi Big Lij 007, we're so glad you are able to fill up in remote locations! Our aim is to keep Australia's remote locations connected !

Convenient and Easy to use

This made my recent trip to Tamworth so easy, the app is very user friendly and made my diesel purchase as smooth as the drive. thanks!

Response from developer

Hi gabeeeeeeeeeeeeeee, so glad to hear you had a smooth trip out to Tamworth! Your feedback is what drives us to keep improving. Safe travels on the rest of your trip!

Excellent

Great app, really useful on rural roads in QLD

Response from developer

Thanks for your feedback GraceBW - we have worked hard to make sure the App is accessible across rural Australia, so you access fuel even in our most remote locations. Safe travels!

Handy locations

Went past loads of these sites on a recent trip from Brisbane to Victoria. Some even felt like I was a VIP using the app.

Response from developer

Thanks Maceezle - this is so great to hear!

Garbage

This app is terrible. The only way to receive fuel in Bollon Qld is via this app, there is also very poor service in Bollon. To download the app took an hour, once downloaded the app has failed to verify my phone number to begin the process of getting the account, for 3 days. There is no where in the app to request help or submit problems or any numbers to call etc. not only that, the sign on the diesel pump says “turn off all mobile phones” but you literally need the phone for the fuel, that’s besides the app not working. It will be costing IOR a tonne of money in Bollon and leaving a lot of people stranded. Absolutely shocking app
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Still some bugs to fix

Hi folks, when you add the email pop up, the app successfully moves to the verification code input, but the small delay till email arrives results in the pop up terminating and returning to main screen. Tried three times and failed to catch the pop up. Latest IOS on XSMax phone. If you did not save your name before, then it’s start over again. Getting ready to use the app but this part could be looked at to just hold the pop up timer or whatever on to complete. Just FYI.
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Really simple and easy to use

I downloaded the app and I was away. Really easy to use and I like being able to know where the nearest bowser is

Response from developer

Thanks for your feedback @Buschmeister - we have worked hard to make sure the App is really easy to use, and more importantly helps you access fuel even in our most remote locations. Safe travels!

Really easy to use!

Super easy to use. Fuelled my ute in Charlton and hit the road faster than going into any servo in town. Great to have access to invoices in the app to claim back the money through work and the money left over from the pre authorisation was released within a few minutes.

Response from developer

Great to hear this Drew - We have worked hard to make improve the app & are gload your experience has reflected this! Travel safely!

This App needs work

Unable to update my mobile phone number so I called the Help number which was a waste of time.

App crashes

I never received an invoice via email. The app crashes when I select Accounts. I rang customer support & they said we’d send you an invoice which never arrived. iPhone 11 IOS 14.1

Response from developer

We apologise for your experience. In the last 12 months we have worked hard to improve the app functionality and our service response. Fuelcharge looks forward to welcoming you back on your next journey.

Don’t bother!! Complete waste of time!

Easy to download etc but doesn’t work! Took almost an hour loading app, reloaded app as it wouldn’t open, trying different cards (debit & credit) but still no joy.

Response from developer

We apologise for your experience. In the last 12 months we have worked hard to improve the app functionality and our service response. Fuelcharge looks forward to welcoming you back on your next journey.

Easy

Literally took just minutes to set up and was easy enough to work. Just pull up hit the location, authorize an amount and away you go!

Response from developer

Thank you - This is great to hear!

Hard to Use

This app has no instructions whatsoever. It is not intuitive and I still have no idea how to use it.

Response from developer

Thank you for your feedback. In repsonse, we have installed instructional posters at Fuelcharge locations with specific usage & help line instructions. Please follow the easy 3 step process and you'll be ready to continue on your journey in no time!