Work every time
Works every time I use it.
App not working and the attendant station not able to help
Something happens with the app please if you offer lower price for gas make sure you have option available when the app doesn’t work correctly please train your team
Doesn’t work
Downloaded the app for cheaper gas. Go through the trouble to make the account. Then, it won’t connect to the pump to authorize. Then, it locks me out for 24 hours. Waste of time.
Debit card
I have a difficult time using a debit card from TD Bank. The system will not accept it. I went to bank and the card is good. Card works elsewhere but not either FuelCo
Doesn’t work half the time
I am somebody who has to get gas every single day who also happens to be a creature of habit. I started using this app because at the time the discounted gas was well cheaper than the competitors.
But as those competitor prices drop the discounted gas Did not. Still being a creature of habit and liking the fact that I can just pay through the app and not have to pull all my stuff out at the pump I continue to come to the store. The employees are great and there’s a good selection of drinks inside and I feel like it’s a safe place.
But suddenly, the app is no longer functioning properly. A few days ago, it was rejecting me over and over again. But I was able to pay inside and still get the discount.
Yesterday the app totally logged me out, forced me to redo my pin number and my password and everything but then worked so I was perfectly fine with that just thinking it was an App reset. However, tonight it’s back to the same old thing where it’s not working and I can’t pay inside because it’s declining me inside as well. There is money in my account and there’s no reason whatsoever for me to be declined.
The app doesn’t even decline me it just acts like nothing is going through.
I am giving this app one more shot. Tonight was the second night I had to pay full price for gas Which is way more than any of the gas stations around it. My loyalty extends to the basic things like the app that this gas station advertises heavily for all of us to use to work properly. If the company can’t even get their app going, then it’s just not worth my time to come out here to this gas station anymore.
But as those competitor prices drop the discounted gas Did not. Still being a creature of habit and liking the fact that I can just pay through the app and not have to pull all my stuff out at the pump I continue to come to the store. The employees are great and there’s a good selection of drinks inside and I feel like it’s a safe place.
But suddenly, the app is no longer functioning properly. A few days ago, it was rejecting me over and over again. But I was able to pay inside and still get the discount.
Yesterday the app totally logged me out, forced me to redo my pin number and my password and everything but then worked so I was perfectly fine with that just thinking it was an App reset. However, tonight it’s back to the same old thing where it’s not working and I can’t pay inside because it’s declining me inside as well. There is money in my account and there’s no reason whatsoever for me to be declined.
The app doesn’t even decline me it just acts like nothing is going through.
I am giving this app one more shot. Tonight was the second night I had to pay full price for gas Which is way more than any of the gas stations around it. My loyalty extends to the basic things like the app that this gas station advertises heavily for all of us to use to work properly. If the company can’t even get their app going, then it’s just not worth my time to come out here to this gas station anymore.
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