Work every time
Works every time I use it.
App not working and the attendant station not able to help
Something happens with the app please if you offer lower price for gas make sure you have option available when the app doesn’t work correctly please train your team
Doesn’t work
Downloaded the app for cheaper gas. Go through the trouble to make the account. Then, it won’t connect to the pump to authorize. Then, it locks me out for 24 hours. Waste of time.
Debit card
I have a difficult time using a debit card from TD Bank. The system will not accept it. I went to bank and the card is good. Card works elsewhere but not either FuelCo
Doesn’t work half the time
I am somebody who has to get gas every single day who also happens to be a creature of habit. I started using this app because at the time the discounted gas was well cheaper than the competitors.
But as those competitor prices drop the discounted gas Did not. Still being a creature of habit and liking the fact that I can just pay through the app and not have to pull all my stuff out at the pump I continue to come to the store. The employees are great and there’s a good selection of drinks inside and I feel like it’s a safe place.
But suddenly, the app is no longer functioning properly. A few days ago, it was rejecting me over and over again. But I was able to pay inside and still get the discount.
Yesterday the app totally logged me out, forced me to redo my pin number and my password and everything but then worked so I was perfectly fine with that just thinking it was an App reset. However, tonight it’s back to the same old thing where it’s not working and I can’t pay inside because it’s declining me inside as well. There is money in my account and there’s no reason whatsoever for me to be declined.
The app doesn’t even decline me it just acts like nothing is going through.
I am giving this app one more shot. Tonight was the second night I had to pay full price for gas Which is way more than any of the gas stations around it. My loyalty extends to the basic things like the app that this gas station advertises heavily for all of us to use to work properly. If the company can’t even get their app going, then it’s just not worth my time to come out here to this gas station anymore.
But as those competitor prices drop the discounted gas Did not. Still being a creature of habit and liking the fact that I can just pay through the app and not have to pull all my stuff out at the pump I continue to come to the store. The employees are great and there’s a good selection of drinks inside and I feel like it’s a safe place.
But suddenly, the app is no longer functioning properly. A few days ago, it was rejecting me over and over again. But I was able to pay inside and still get the discount.
Yesterday the app totally logged me out, forced me to redo my pin number and my password and everything but then worked so I was perfectly fine with that just thinking it was an App reset. However, tonight it’s back to the same old thing where it’s not working and I can’t pay inside because it’s declining me inside as well. There is money in my account and there’s no reason whatsoever for me to be declined.
The app doesn’t even decline me it just acts like nothing is going through.
I am giving this app one more shot. Tonight was the second night I had to pay full price for gas Which is way more than any of the gas stations around it. My loyalty extends to the basic things like the app that this gas station advertises heavily for all of us to use to work properly. If the company can’t even get their app going, then it’s just not worth my time to come out here to this gas station anymore.
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Helpful app
works most of the time. Occasionally, it’s a little fluky. I believe due to Wi-Fi issues. would really like to be able to add a Vehicle name or number.
Gas stations
This gas station is terrible always having problems with the app and the gas pumps are the slowest gas pumps around it will take a good 5 to 10 minutes to fill your car up. When the app doesn’t work you need to go inside and they give you the discount but you have to give them a amount you want and then if you guessed to high then it’s a process to get the money back it’s not worth the savings they won’t do anything to the pumps to pump faster they always say it’s the filers need to be changed my question is the gas that bad that you always have to change the filters will. Not be back not worth it
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STOPS WORKING
When I first got the app it was great but it stopped working. The app never works for me and the employees there don’t know how to fix it. They promote a price that you don’t end up paying. You pay more because the app doesn’t work.
Karen Lombardo
On July 7, I went to the gas station on Bronx River Road and they would not accept my card. I went inside and they could not take my card inside either and I had to end up paying the higher price. Two weeks previously I went to fill up again and again, my card was not honored. I don’t know why this is happening, I do have a different car but it has the same plate number. I have called your office four times and they promise to call back but I never received a call back. If you want to keep using your card, I would suggest that you get back to me and fix this issue.
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Excellant
clean
It use to work
The app worked beautifully and now nothing I tried deleting and reinstalling the app nothing I sent an email to find out what was going wrong, nothing. I called and left a message with a representative, no response. I have no words. I hope no one else experiences what I’m going through. It’s great when it works
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Me
The service was terrible
Where do i start?
This app worked fine before the update that changed the GUI and overall functionality. When it works its fine….but now this is the second time that the app has locked me out and I CAN NOT GET GAS FOR 24 hours due to be locked out of app. Nothing has changed on my end….I have 4 CCs on file and choose accordingly based on rewards…choose pump number when at station under “pay at pump”, and then i get error messages that it can not be processed…it says try again later…later being NOW, cause I meed gas…then after a certain amount of attempts it blocks you out….WHY?! My face id is attached to all transactions. Why would it block any transactions thereafter? Its my phone!! Please fix this trash app…also, customer service is useless.
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me
Good prices
App Is A Pain
I love everything about the place except the app has me jumping through hoops if I wasn’t there in two weeks.
I skip it if I have to reset my password again. 🙄
I skip it if I have to reset my password again. 🙄
App annoying. Savings great!
Why are they forcing me to provide my cell phone number to use their latest app now? Even my banks or credit cards don’t force me to do this. Are they going to spam me? Are they from China?
The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas.
The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues.
The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas.
The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues.
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Good prices, app is questionable
The concept is great. You pull up to the pump, punch in a code and get great prices. However, it’s not that easy. When the app signs you out from time to time for whatever reason and you have to sign back in, it takes several minutes. Now you’re spending extra time and holding up everyone else behind you. Not cool. This has been my personal experience. I wish we could just scan a loyalty card barcode at the pump and enter a PIN (which you are required to do now anyway) to get the same results.
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New update
It’s trash.
The new app is awful
They changed the app and it no longer works. If you are a new customer and are just signing in, it is probably fine, but as a long time customer, being forced to reinstall the app and then having it not work - and wasting the time to jump through their hoops - this is nuts. I’ll pay the $0.16 difference up on North Broadway.
Congrats FuelCo, you’ve lost a customer
Congrats FuelCo, you’ve lost a customer
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App is wonky now
This app used to work perfect. Never used to log me out and moved quickly and now all of a sudden every time I go there it takes forever to load I have to login again and I’m already home and when I looked, it says I’m still pumping.
