Terrible Service
My name is W. G. and if ever think about using this company will be a failure for your company, they don’t value the customers and if you have any issues with payment they’re going to get someone on the phone and tell lies. My issues are current with this company and if you owe a bill and cancel the service, Fuelman is going to report it to the credit bureau to hurt your company instead resolving the issues.
Show more
Need to update app!
The gas stations listed on the app are not the same as the gas stations listed on the actual website. In my area it shows that we can use the Fuelman fuel cards at every gas station around, but the website has next to no gas stations listed that are in my area. Why would you make a Fleet card that restricts what gas stations you are able to go to?
Show more
Horrible service
They must have a Hamster as their I.T. Tech. Their service is HORRIBLE and they refuse to update their mobile App.
They also refuse to respond to service requests notifying them of issues with their App.
I recommend using a different more reliable service.!!!
They also refuse to respond to service requests notifying them of issues with their App.
I recommend using a different more reliable service.!!!
Bad Costumer Service
Received my card as brand new account. Called costumer service maybe 10 times to activate my cards, but didn’t work. Each time I called , they said different things which I normally shouldn’t be aware of. Card activation, account setup , card lock, account unlock, etc . I see the problem . Their IT background is weak, and BA is not aware of that Bussines. I’ll close my account before they charge me monthly fee.
Show more
$75 ONE DAY LATE FEE?
I wasn’t able to login to my account. Spent the next 2 days before payment due date trying to reach customer support for help through email, text messages and phone calls but no response.
Then finally got hold of someone on the third day who helped reset my password. And then came along with a $75 LATE FEE!
WHO CHARGES A $75 one DAY LATE FEE IN 2022?
The most heaviest late fee I’ve ever had to pay on anything.
Totally forgot why I got this card in the first place. The gas stations within the network are usually more expensive . Making it difficult for us to actually use the card.
Seriously considering terminating this card.
Then finally got hold of someone on the third day who helped reset my password. And then came along with a $75 LATE FEE!
WHO CHARGES A $75 one DAY LATE FEE IN 2022?
The most heaviest late fee I’ve ever had to pay on anything.
Totally forgot why I got this card in the first place. The gas stations within the network are usually more expensive . Making it difficult for us to actually use the card.
Seriously considering terminating this card.
Show more
