Terrible Service
My name is W. G. and if ever think about using this company will be a failure for your company, they don’t value the customers and if you have any issues with payment they’re going to get someone on the phone and tell lies. My issues are current with this company and if you owe a bill and cancel the service, Fuelman is going to report it to the credit bureau to hurt your company instead resolving the issues.
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Need to update app!
The gas stations listed on the app are not the same as the gas stations listed on the actual website. In my area it shows that we can use the Fuelman fuel cards at every gas station around, but the website has next to no gas stations listed that are in my area. Why would you make a Fleet card that restricts what gas stations you are able to go to?
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Horrible service
They must have a Hamster as their I.T. Tech. Their service is HORRIBLE and they refuse to update their mobile App.
They also refuse to respond to service requests notifying them of issues with their App.
I recommend using a different more reliable service.!!!
They also refuse to respond to service requests notifying them of issues with their App.
I recommend using a different more reliable service.!!!
Bad Costumer Service
Received my card as brand new account. Called costumer service maybe 10 times to activate my cards, but didn’t work. Each time I called , they said different things which I normally shouldn’t be aware of. Card activation, account setup , card lock, account unlock, etc . I see the problem . Their IT background is weak, and BA is not aware of that Bussines. I’ll close my account before they charge me monthly fee.
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$75 ONE DAY LATE FEE?
I wasn’t able to login to my account. Spent the next 2 days before payment due date trying to reach customer support for help through email, text messages and phone calls but no response.
Then finally got hold of someone on the third day who helped reset my password. And then came along with a $75 LATE FEE!
WHO CHARGES A $75 one DAY LATE FEE IN 2022?
The most heaviest late fee I’ve ever had to pay on anything.
Totally forgot why I got this card in the first place. The gas stations within the network are usually more expensive . Making it difficult for us to actually use the card.
Seriously considering terminating this card.
Then finally got hold of someone on the third day who helped reset my password. And then came along with a $75 LATE FEE!
WHO CHARGES A $75 one DAY LATE FEE IN 2022?
The most heaviest late fee I’ve ever had to pay on anything.
Totally forgot why I got this card in the first place. The gas stations within the network are usually more expensive . Making it difficult for us to actually use the card.
Seriously considering terminating this card.
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Petty thieves
I’m having to turn these pathetic folks into the Consumer Protection Agency. Charging late fees on closed accounts along with the worst customer service possible. STAY AWAY!! Don’t go through the same waste of time trying these yahoos that I did. Absolutely garbage.
App Needs Revamp and Live Updates
I’m a new customer with fuelman and this app is in a huge need of a revamp with updates and live informative information when using it. I see myself using the wire more than the app realistically because the information is not up to date and to stay on top of my fleet I need to know real live updates and information in which this app is not giving me like more or others. Sometimes I don’t want to waste time having to put in a site and login to stay up to date with information when I’m fact that’s what an app is supposed to do.
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Total crap
Erroneous info. Places marked 18 wheeler access and truck parking. Get there and it is a small minimart and my rig is longer than the lot. Truckers do not use.
Owner
Please fix the app. I have to login every time putting in my credentials. And each time I put the information in it says error.
No use
Says check network to find gas stations and I’m connected looks like another user 2yrs ago said the same thing and present day now still having issues fix the app fellas
Great App
I had great experiences with this app locator. If I looking for the closest gas station it tells me or the maintenance job it tells me the closest locations. I never had any issues with this app at home or on the road.
Horrible
I would definitely not recommend this company. If you are lucky 1 hour in hold for any problem you might have. Go direct with Chevron, She’ll or any gas company
Terrible
The app is terrible. It does not show fuelman sites I know FOR SURE are in the network. In fact I just fueled up with diesel at a site I’ve been using for years and it does not show up for either gas nor diesel. Several other sites nearby that I know are in the network also do not show up. Yes, I made sure my settings were correct. If you get in a bind and are having trouble finding a location, your best be is still to call the 1-800 customer service number.
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Needs fixing
Fix your app!!!!!
NEEDS UPDATE ASAP!!!!!
You can’t login to your account it always says check your network. PLEASE FIX THIS ASAP GET US AN UPDATE IT HASN'T BEEN UPDATED ALMOST AN YEAR
Login not working 🤬
Now the login is not working to manage our cards.
Don’t waste your time - RUN far away from them
I closed my account. Worst customer service. Took more money than we agreed upon when opening a secured account. Took over a month to get back to me with no resolution then myself and Fuelman agreed to close my account with them. I wouldn’t recommend this company to anyone. Very poor customer service
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Won’t work
I can never get my app to load my computer loads just fine but don’t do me any good on the road
Closing Out
When ever selecting a option in the app it closes out and making me sign back in it would be a awesome app if the developers fix this issue!
Great App
The app works perfect as instructed..
