Trash
Removed all my memory when I paid for lifetime. No integrity
Response from developer
We’re sorry for the experience. Per our retention policies (https://genie9.com/products/gcloud/terms), inactive Free and Lifetime G Cloud accounts may be automatically deleted. If you haven’t already, please email (support@gcloudbackup.com) so we can review your case.
Scammers
Don’t download this app, it’s a scam , the developer is a thief .
Had for years…no longer works.
The website makes it look really new and advanced but the interface is the same one for years and years. Unfortunate it doesn’t look like it even works on IOS — won’t backup or even think about backing up when logged in.
Deleted 10 years of photos with no warning!
DO NOT use G Cloud. I had been a subscribing customer for over ten years, when all of sudden I tried to login and couldn’t access my photos and videos. When I emailed support to ask what the issue was, I was told that all of my data had been deleted because I missed two payments. The reason I missed the payments is because I changed banks and forgot to update the new details. But I received no emails, calls or any communication whatsoever from G-Cloud to explain that I needed to update my payment in order to keep the storage.
Over ten years of photos and loyalty to G-Cloud and this is how I was treated! It’s appalling and I am seeking legal advice regarding compensation. Avoid at all costs!
Over ten years of photos and loyalty to G-Cloud and this is how I was treated! It’s appalling and I am seeking legal advice regarding compensation. Avoid at all costs!
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They got rid of all of my storage without any notification
Long story short, I had been using this since 2013. I paid like $20 for permanent storage. When it was time to switch from Android to iPhone, I probably hadn't logged into my account for a year, this was like 2017-20 somewhere in there. They deleted my entire account and their customer service was atrocious. I later noticed, they switched from giving people only permanent paid storage to monthly plans to keep up with the times. Don't give your money to them, they've already proven they will nuke your whole backup with no notification and all your memories will be lost forever. There are far more reputable, trustworthy companies you can get cloud storage from.
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