Gaia GPS User Reviews

Customer Experience

Positive experience37.9% of reviews
Neutral11.2% of reviews
Negative experience50.9% of reviews

~ Based on 964 written reviews from the US App Store.

What users say

Is Gaia GPS Safe?

Gaia GPS: Mobile Trail Maps appears safe based on user ratings. AppsHunter Safety Score for Gaia GPS is 96/100.

This assessment is based on 32,155 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
1.2% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 32,155 App Store ratings for Gaia GPS.

Is Gaia GPS Legit?

Gaia GPS: Mobile Trail Maps appears to be a legitimate app. AppsHunter Legitimacy Score for Gaia GPS is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hot mess

The site works perfectly but the app sometimes decides it doesn’t want to or the account isn’t valid and don’t even think about downloading a map or syncing data

Confusing and glitchy

I had a lot of hope for Gaia. I’ve used it for many years and expected product improvements over time would lead to a more reliable, intuitive, easier to navigate, more performant app. Unfortunately, Outside has not invested in this product and it has frequent glitches and a horribly complex user interface.
Show more

Is the base map downloaded?

Steep learning curve and the Gaia websites aren’t helpful. It’s very difficult to confirm if the maps have downloaded for off grid reference. I regret this purchase and getting my $60 back seems unlikely.

Please please please fix CarPlay

I love Gaia over the competition, have used it for years… and I’d love to get back “off” X… buuuuut Gaia CarPlay is garbage. Fails to load layers without kicking it, stops updating location if the phone screen goes to sleep, and other quirks that make relying on it impossible. Sad. Please spend some dev sprints on fixing all these problems. Read these reviews, read the support tickets many have submitted for years, read Reddit…
Show more

Lost my data

Some changes a while back locked me out of my data (recorded tracks, etc.). Numerous support requests went unanswered. Awful app.

No customer support

I absolutely LOVE this app. I can’t imagine life without it. I recommend it ALL THE TIME to strangers on the trail. BUT the only customer support available now is a stupid AI chat bot that is not at all helpful. It offers to open a support ticket, and says someone will email me shortly, but I’ve been lost to a black hole. I have a problem that needs to be solved, and AI isn’t helping. REAL HUMAN PLEASE
Show more

So much potential ruined by a few things

2 things that really bothers me:
Can't snap a route to a trail when offline (why???)
No free roaming navigation map with the apple watch (just copy footpath app)

Great app, please fix CarPlay

I use this for hiking, hitting fire and logging roads on my motorcycle and getting around those same places with my truck. Great app, best I’ve seen so far. Only gripe I have is that you have to have the map layers opened on displayed on your phone/tablet before CarPlay starts up or the map doesn’t display right. A fix for CarPlay stability would be great!
Show more

This app runs in background

POS WILL NOT SHUTDOWN

GAIA is #1

GAIA is the best hiking and mapping app out there, and I’ve used many.

Crashes within 30 seconds every time

I have been a loyal paying customer for many years but the app has become unusable because of crashes literally every single time I open it within 30 seconds. Latest version of iOS, iPhone 17 pro, latest version of Gaia. I will update this review if this is fixed.

Suddenly So Bad

This app used to be great, but the quality of the maps has gotten really bad.

They took away National Geographic Maps, which were excellent.

6 years ago, I bought a 5 year subscription for $50. Now it is $60 for only 1 year.

With the degradation in Map Quality, I won’t be renewing.

Everything is paid

Forces you to create an account, to access any modes, layers, etc. it’s all paid. They use public maps like OpenStreetMaps, which are free, and charge for it. Don’t get the hype.

Can’t add past hikes anymore

I love this app and used to praise it, but now I can’t record my previous hikes manually without paying. I’m forgetful and don’t always remember to hit the record button when I’m out, so I appreciated being able to track it manually after the fact. Can’t do that anymore without a premium subscription now 👎🏻
Show more

Great app

5 out of 5. Terrace search and rescue ,easy and accurate great user friendly

Professional use

Gaia has been extremely valuable to me in my professional capacity of inspecting commercial industrial scale projects. More user-friendly than normal GIS and the ability to store all of my data in one spot has been extremely valuable.

Recent Update Issues

Regular update wiped out 2-3 years of tracks and waypoints. The subscription was current and login was present, but it hadn’t been syncing. Double check your current sync status BEFORE updating. Any help from the developers would be hugely appreciated - it appears (to storage) that the data is still present.
Show more

Crashes

The go to for so many years but crashes during downloads and route creation are making it tough to stay.

Wondering what other app I can use!

New design is clunky and needless. Why fix what isn’t broken? And the app still doesn’t fix what IS broken: glitchy map layers, crashing….

Probleme beim Download der Offline-Karten

Suchte nach Kartenmaterial dass man offline speichern kann (insbesondere Satelliten-Bilder).
Leider lassen sich die Offline-Karten nicht zuverlässig herunterladen, ständig bricht der Download ab. Habe nach mehreren Tagen des testens das Probeabo wieder zurückgegeben…
Ansonsten sicher keine schlechte App.
Show more