change it back plz!
i love gain, have been with them for years and the people that work there are so awesome but the newer app layout has still been difficult to navigate. the old one was perfect!
No mobile deposit
The mobile deposit button to take a picture of your check isn’t working
So Bad
This app is unusable. Cannot access statements or easily navigate any functions. I am hopeful they will return to the old app.
Unfavorable
Gets stuck on loading screen when trying to make a transfer from my Gain account, to an outside account of mine. And yes, like other reviews stated, I cannot see any pending transactions… Terrible new app. I miss the old app so much, mang. :(
Needlessly complicated
The UI has become increasingly difficult to navigate and many features that I used have been moved around for seemingly no reason. I can’t even see the account names of the people who send me money. I am heavily considering closing my account with Gain completely just so I don’t have to deal with this!
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Not user friendly
This was a horrible upgrade and the app is not user friendly. I can’t use the facial ID and even when I reset it goes back to original setting every time I log off. I can’t see pending transactions and using mobile deposit very difficult.
Still garbage
Over a month later and this app and the service is still utter garbage. Bring back INSTANT TRANSFERS!!! $400 of ours is in limbo because we can't send it to each other without it disappearing. I'm shocked this FCU is still in business-- this has been the worst financial experience of my life and I no longer have trust in Gain
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Cannot deposit checks
Tapping the button to take a photo of a check for deposit does nothing. In iPhone settings the app does not even have a toggle to grant permission to use the camera. I’m an app developer and this is just ridiculous.
if it ain’t broke, don’t fix it!
Why did we need to go through the horrendous process of transferring to the new app when it is a hot pile of garbage. The old app was perfect, user friendly, easy on the eyes, navigation was simple, transactions showed, deposits and transfers instantly. The new app is literally none of those. Very difficult to navigate, pending transactions don’t get deducted? I’ve had 3 transactions of substantial amounts shown as ‘pending’ for 3 days now, totally not deducted from my account balance. Honestly bring back the old app, this is terrible.
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Long time customer
I’ve been a member since 1985. Never had an issue with Burbank Credit Union, but I’m now looking into transferring my accounts. Yes, solely due to this new app. It is 100% unusable.
HORRIBLE!
This app update looks outdated. I’m not sure what the point of this revamp was. It’s confusing to use and I’m not sure what my accounts are or how to pay my credit card. Please change this!
Horrible! Better banking what?
Wow what a horrible “upgrade” you don’t see pending transactions until hours later, deposits take longer to be available. My card gets stuck locked multiple times & now it’s telling me it can’t show me any history for the last month shows i have N/A money available after getting paid today. What a joke not an upgrade at all
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GAIN is for LOSERS
Absolutely embarrassing. Derp derp… at least I’m not confused between my checking and savings accounts anymore as they are renamed: “money I can spend” and “money I am saving”. Re-f’ing-tarded. Lowest common denominator doesn’t even cover the “functionality” of said app.
This is corporate suicide folks. Used the “bill pay” days ago as I have for years on old app only to receive late notices today. I would suggest you get your funds out now… and you’ll frankly have to take cash after a several day advance request as clearly transfers can no longer be confirmed or trusted, nor can the security of such a hack app. My preteen child can code a more secure and useable app than this… not an exaggeration.
YOUR FINANCIAL LIVELIHOOD IS AT RISK folks. Act accordingly. I have been a member for nearly 50 years, but “Gain” (the irony!) has decided to “let it rot” as they say in the east. You’ve been warned, but go ahead and download the app if you need the proof… don’t be left holding the bag, this is utter incompetence at the highest levels within Gain and if you surmise this will improve or even correct anytime soon, then bless your heart.
Summary: get your money out now before it costs you dearly.
This is corporate suicide folks. Used the “bill pay” days ago as I have for years on old app only to receive late notices today. I would suggest you get your funds out now… and you’ll frankly have to take cash after a several day advance request as clearly transfers can no longer be confirmed or trusted, nor can the security of such a hack app. My preteen child can code a more secure and useable app than this… not an exaggeration.
YOUR FINANCIAL LIVELIHOOD IS AT RISK folks. Act accordingly. I have been a member for nearly 50 years, but “Gain” (the irony!) has decided to “let it rot” as they say in the east. You’ve been warned, but go ahead and download the app if you need the proof… don’t be left holding the bag, this is utter incompetence at the highest levels within Gain and if you surmise this will improve or even correct anytime soon, then bless your heart.
Summary: get your money out now before it costs you dearly.
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Not User Friendly
This new app is not user friendly at all. I can’t see pending transactions anymore. My mind gets stressed looking at the homepage. The older app was simple and easy to use.
Advanced banking what a Joke
The last updated app was a way smoother process than this mess. Like many have said can’t
see pending transactions that are coming in and when transferring money member to member why does it take a while for it to hit the account before this new app the money would hit the account immediately. Zelle still not available is crazy.
see pending transactions that are coming in and when transferring money member to member why does it take a while for it to hit the account before this new app the money would hit the account immediately. Zelle still not available is crazy.
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Long Time User
WORST APP EVER.
WHAT A HORRIBLE WAY TO REPRESENT SUCH A GREAT FINANCIAL INSTITUTION.
- “Transfer” cut off time?????????
4:00pm????????
What happened Gain????
WHAT A HORRIBLE WAY TO REPRESENT SUCH A GREAT FINANCIAL INSTITUTION.
- “Transfer” cut off time?????????
4:00pm????????
What happened Gain????
Why????
Not sure what the point of the new app was. I can’t even access my bill pay. I have accounts and the account I use for most transactions was not set for bill pay on the new app, even though it’s the only account I use for my bill pay. Then, when I tried to activate bill pay with the correct account, it said pending! I haven’t even tried again because I’m so frustrated. Tried using the virtual chat for help, but it was down and told me to check back later. I’m ready to close my accounts and move on at this point.
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Worst banking ever
Ever since Burbank FCU became gain-- we got nothing but loss. This update was the most heinous failure I've ever seen. I'm taking my money out and going elsewhere. They took away all the things we used to have and gave us broken garbage. Avoid gain like the ACTUAL PLAGUE!!!
Epic Fail
I'm assuming someone got fired over this epic fail haha my next transfer is missing glad I checked, app is horrendous, resetting accounts was unnecessary. I'm so happy I use Chase as my primary bank and don't rely on this mess for important things. At least we got an apology letter so that makes everything better right hahaha
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Garbage
It's really sad that a credit union that used to be so good and so helpful to its members has wasted away into such garbage. I couldn't activate my card which is the main thing I wanted to get done. It locked me out of the app and when I tried to get help I sat on hold until I gave up
