Worst travel service
Never refund money even if they comes late by an hour
AC never on
Don’t use their services
“No Support, No Refund – Very Disappointing Experience”
It’s extremely frustrating when a platform takes your money but fails to provide even basic customer service when issues arise. A reliable support system is essential for any travel app, and unfortunately, this app completely failed in that aspect.
I would not recommend this app to others unless they significantly improve their customer support and refund process. Users deserve timely assistance and clear communication, especially when it comes to financial matters.
Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience and the delay in response. This is not the experience we aim to provide. Please share your booking details with us so we can check your refund status and assist you on priority. We’re working to improve our support and ensure better service ahead.
Service downgraded
Response from developer
Sorry for the inconvenience caused. Tracking and timely service are important, and this isn’t the experience we aim to provide. Please share your route details, travel time, and app version so we can check this. You can also reach us at support@galabus.com we’ll look into it on priority.
App can be more user friendly
Response from developer
Thank you for your valuable feedback. We’re glad you liked the cleanliness and punctuality. We truly appreciate your suggestions regarding service improvements, better promotion, and upgrading the fleet to options like BharatBenz and electric buses for enhanced comfort. Your input helps us improve, and we’re continuously working to provide a better travel experience.
