Worst travel service
Never refund money even if they comes late by an hour
AC never on
Don’t use their services
“No Support, No Refund – Very Disappointing Experience”
It’s extremely frustrating when a platform takes your money but fails to provide even basic customer service when issues arise. A reliable support system is essential for any travel app, and unfortunately, this app completely failed in that aspect.
I would not recommend this app to others unless they significantly improve their customer support and refund process. Users deserve timely assistance and clear communication, especially when it comes to financial matters.
Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience and the delay in response. This is not the experience we aim to provide. Please share your booking details with us so we can check your refund status and assist you on priority. We’re working to improve our support and ensure better service ahead.
Service downgraded
Response from developer
Sorry for the inconvenience caused. Tracking and timely service are important, and this isn’t the experience we aim to provide. Please share your route details, travel time, and app version so we can check this. You can also reach us at support@galabus.com we’ll look into it on priority.
App can be more user friendly
Response from developer
Thank you for your valuable feedback. We’re glad you liked the cleanliness and punctuality. We truly appreciate your suggestions regarding service improvements, better promotion, and upgrading the fleet to options like BharatBenz and electric buses for enhanced comfort. Your input helps us improve, and we’re continuously working to provide a better travel experience.
Late & Not comfortable
Response from developer
Sorry to hear this. We’re working to improve comfort and reduce delays. Please share your trip details at support@galabus.com so we can assist you better.
Payment gateway issue
Response from developer
Sorry for the inconvenience. This can happen due to payment or network issues. Please share your transaction details so we can check and assist you. Any failed payment is usually refunded within the standard time.
No pass
Response from developer
Passes are currently available only for specific locations. We’re working to expand to more areas soon. Thank you for your patience.
Worst service
Response from developer
We’re very sorry for the inconvenience. Please share your booking ID and contact number on mail so we can check this immediately and assist you.
Pathetic service
Cannot reach support
Highly unprofessional customer service
Response from developer
We sincerely apologize for the cancellations and the difficulty reaching support. This is not the experience we aim to provide. Please share your booking ID on mail so we can investigate this immediately and assist you. Your feedback is important, and we’re working to improve our service.
Great app
Response from developer
Thank you! We’re happy to support your travel with a reliable and affordable service. – Team Gala Bus
Love the experience
Response from developer
Thanks a lot! Your support means everything to us. Glad you love the app and the great prices!
Must have app
Response from developer
Thank you so much for your kind words! We're glad to hear that you found our buses clean and that checking available routes and timings was quick and easy. We look forward to welcoming you on board again soon!
Daily bus delay
- *No early bus*: No bus is available before 8:00 AM.
- *Late arrival*: The 8:08 AM bus arrives at 8:20 AM, causing a 12-minute delay.
Response from developer
Dear Passenger, We sincerely apologize for the inconvenience caused by the current bus schedule and the delay you've experienced during your office commute. Please note that our bus schedules are planned based on thorough research and daily observation of passenger travel patterns, particularly during peak office hours. However, we understand that the current timing may not be ideal for everyone. Regarding the delay of the 8:08 AM bus, occasional traffic conditions can affect arrival times. While we strive for punctuality, such delays are sometimes unavoidable and part of normal operations.We truly appreciate your patience and cooperation. If we introduce any earlier buses or make adjustments better suited to your timing in the future, we will be sure to inform you.