What’s going on?
Long time user. Now can’t reorder. Confusing and no direction s
Run from Gala health
Do not use this company. You are not able to reach anyone who can assist you to cancel or a refund. They tell you to expect a call in 24-48 hours and I have yet to receive it and I am on my second 24-48 hours because somehow the first one got closed. I never received my prescription I paid for on 9/13 and it is now 9/29. Though they did tell me it has shipped now after I have been trying to cancel and request a full refund since 9/23. Save yourself the frustration
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Do not use
Do not use this service. The deliveries are always late. The customer service is terrible and the app itself is trash.
Absolutely horrible nonexistent customer service
My medication was shipped one vile short so I filed the claim and that was where it ended. It has now been over a week and despite my constant chat requests and email requests no one has responded to my claim-not anything like completely crickets!! What makes this so bad is that it’s medication! I missed a dose of my medication and my request was that they expedite my next vile so that I could at least take the medication. Again, no one has responded so now I am over a week without the medication with no hope in sight of receiving it. I would never ever trust this company absolutely horrible! Avoid at all costs😡
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Going down hill fast
I started taking tirzepitide compound with gala back in December. My first problem came when they ordered bloodwork. Closest lab was well over 2 hrs. Then my dose wouldn’t ship because they needed to bill my card but it was 10 days early. That’s happened 3 times now. My dose was late because they switched labs. The amount to take started changing because they were playing with labs. Now my next shipment is late and I’m going to miss a dose again. Don’t fall for this. Horrible customer service.
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Horrible user experience
The app is so bad it makes me not want to use Gala. You can’t log on with a password and need to go through email each time. What a waste of time. The service is good but the app is terrible. Fix the app so that it’s at least up to date from 10 years ago and Gala would be awesome.
Data
Wiped out my data and progress. Started GALA almost a year ago and last week all of my recorded weight loss and progress went back to day 1. It recorded my current weight aas if Ive lost nothing during months of shots and progress. When updates by IT are added seems that the App ends up with glitches
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Would love to continue with Gala but…
Great at first, but started to have issues with delivery times and there are NO customer service agent to help. Due to my work, I was unable to get exact timelines for deliveries. Also, they will continue to charge you full amount for next refill even if you have not used all of your refills😤🤬. At this rate, I might as well switched to in town service where I can go and pick it up myself and talk to real people in person who can help with every asset billing, dosage, and availability.
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Buggy app
I have deleted and reloaded this app three times but it is still buggy. I have sent messages to customer service and have not received a fix. My Glp1 Refill “on hold” until fixed. There seems to be no sense of urgency of part of Gala.
Terrible comunication false advertisement
Signed up since 8/24th/26 and have been unable to talk to anyone! Had multiple video appointments to which they either provided a faulty link or provider didn’t show up. It is now 9/8/2026 and since have not been contacted or received any response to any of my emails other than automated responses
Could never recommend
Gala is a service that is operated by Ai. Other than the initial consultation, you will never speak to a real human. I had no issues the first time using this service but the second renewal was a nightmare. I went months without my medication. I tried calling and they don’t have a number. I emailed and sent messages on the chat almost daily and it wasn’t until I started posting on their TikTok and BBB that they got back to me.
Don’t waste your time!
Don’t waste your time!
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Awful service
Absolutely awful service. After asking multiple times for my subscription to be paused and cancelled, I’m still being shown as active. They have 4 days left now (first request was made over 2 weeks ago) until they process my payment again. Awful customer support. No one to speak to about it. All operated by AI. Stay away from this company.
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app is useless.
Provides no useful
Information about dosage, no phone support, my prescription isn’t even in there.
Information about dosage, no phone support, my prescription isn’t even in there.
App sucks
App has bugs, not being able to refill right away, can’t scroll all the way down within questionnaire form, false reflection that user already spoke with the physician, it seems that MD form has been filled out without you talking to him
Change plan
There is no change plan option on the app that I can find. On the web version the change plan option is not working. I tried one month at $179 to make sure if felt ok on the compounded med. I have been on the brand name for a year. I feel good on the compounded and have been trying to get my plan changed for days. I am told it will be fixed before my next bill on August 10th. My fear is that I will be charged the $399 for the monthly plan. I check In each day and am told the same thing. Not to worry it’s being changed manually before August the 10th. I am feeling very uneasy and may need to cancel.
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Difficult to use
Can’t figure out how to reorder m. App is terrible!!
Do not provide service
Awful company,will not provide anti nausea medication since May 22 and was late in providing my glp1 so missed weekly injections.
Just Awful
Please just stay away from this company. They will steal your money. No real support and after you pay they won’t send your refills because the app conveniently won’t let you fill out refill request. And the support won’t help you and there’s nothing you can do but file a report with the BBB, but that won’t get your money back or get you the drug you paid for.
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Not responding
Dashboard won’t open to log info!
Greedy
I was using this app for about 2 weeks. As if getting all my personal tracking information for free to share with 3rd parties wasn’t enough, today they booted me out of the system without warning and I lost all my food logs and progress tracking without being able to record it.
Previously it was a free app, but now you can only join if you have a purchase global meds from them. I understand them wanting to have a membership model, but they changed overnight to this model and didn’t tell anyone.
They obviously don’t see the financial benefits of collecting data like other apps. I don’t even live in the U.S. so I can’t buy their medication if I wanted to.
There isn’t really anything special about this app compared to others aside from you can track the date of your shot and symptoms in you have any. The food recording is like any other free app or $10 flat fee app you can find in the App Store.
Previously it was a free app, but now you can only join if you have a purchase global meds from them. I understand them wanting to have a membership model, but they changed overnight to this model and didn’t tell anyone.
They obviously don’t see the financial benefits of collecting data like other apps. I don’t even live in the U.S. so I can’t buy their medication if I wanted to.
There isn’t really anything special about this app compared to others aside from you can track the date of your shot and symptoms in you have any. The food recording is like any other free app or $10 flat fee app you can find in the App Store.
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