Could never recommend
Gala is a service that is operated by Ai. Other than the initial consultation, you will never speak to a real human. I had no issues the first time using this service but the second renewal was a nightmare. I went months without my medication. I tried calling and they don’t have a number. I emailed and sent messages on the chat almost daily and it wasn’t until I started posting on their TikTok and BBB that they got back to me.
Don’t waste your time!
Don’t waste your time!
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Awful service
Absolutely awful service. After asking multiple times for my subscription to be paused and cancelled, I’m still being shown as active. They have 4 days left now (first request was made over 2 weeks ago) until they process my payment again. Awful customer support. No one to speak to about it. All operated by AI. Stay away from this company.
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app is useless.
Provides no useful
Information about dosage, no phone support, my prescription isn’t even in there.
Information about dosage, no phone support, my prescription isn’t even in there.
App sucks
App has bugs, not being able to refill right away, can’t scroll all the way down within questionnaire form, false reflection that user already spoke with the physician, it seems that MD form has been filled out without you talking to him
Change plan
There is no change plan option on the app that I can find. On the web version the change plan option is not working. I tried one month at $179 to make sure if felt ok on the compounded med. I have been on the brand name for a year. I feel good on the compounded and have been trying to get my plan changed for days. I am told it will be fixed before my next bill on August 10th. My fear is that I will be charged the $399 for the monthly plan. I check In each day and am told the same thing. Not to worry it’s being changed manually before August the 10th. I am feeling very uneasy and may need to cancel.
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