Poor and inadequate customer service
After four or more requests for customer service regarding billing plan questions, we have still not received the answers to our questions. They refuse to provide phone service and just keep responding (always more than a week later) with repetitive responses of what our current plan fee/s is/are. Check your account charges closely- we wanted to know if our families (and we) are getting overcharged with community team plans PLUS individual accounts, and they refuse to answer our questions. If you are paying $250 for a premium community membership for your team, that should refund/replace family member personal plan charges of $50, but they will not answer if that’s the case. It was not the case for our account- we are charged for both.
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I am there when I am not.
We were at a restaurant in another state when I pulled out my phone to see if Grandsons game had started. Low and behold I saw he was up to bat. I watched as my Grandson hit a 3 run homer. We screamed and celebrated! Granted we weren’t there but in a small way we were because I knew before anyone could call or text me. If I can’t be there, it’s the next best thing especially when you have multiple kids playing all over the area.
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Not a Manager - Player Review
The updates are kinda cool if you miss a game, but 8 dollars a month to look at stats is rough. I can’t look at my own stats without paying. If there’s a way to only view you and your teams stats that’d be nice. They also have professional teams on this app, which I think is hilarious. Why would a fan pay for premium when they can get updates, box scores and stats from ESPN for free?
Update: I went on the website to try and ask some questions. The person who answered said they need premium payments to keep the company afloat. Gamechanger is owned by Dicks, the largest sports retailer in the world…. Also, one of my teammates made the decision to buy premium, only to tell us it doesn’t work.
Update: I went on the website to try and ask some questions. The person who answered said they need premium payments to keep the company afloat. Gamechanger is owned by Dicks, the largest sports retailer in the world…. Also, one of my teammates made the decision to buy premium, only to tell us it doesn’t work.
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Great Baseball App When You Can’t Be At The Game!
L❤️VE Game Changer! It gives me the opportunity to have the experience of watching/hearing my grandson play when I’m unable to be at his games especially when they are played out of town. I keep up with the stats and share those and the summary with him. I can talk with him and know how he did. Our relationship has grown closer because of the information I’m able to have and can talk with him about his participation in his games. I’ve got his cousin interested in watching on Game Changer. She doesn’t drive yet and lives out of town. So thankful for it!!
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Game changer crashed
The app crashed in the 5th inning of our game on 4/3/21. I was not able to score the game past that point. I contacted support via e-mail that evening (there is no phone number or chat support). I received a return email and was told they “refreshed” the game. It still did not work. A second return email asked me to “package” the apps data from the app screen. I did that but never heard back. The next evening I was able to follow instructions on the app’s help screen to delete the game. After that I was able to re-enter the entire game using the hand written book. As you can imagine this was quite frustrating and time consuming. In my past experience the app has been very easy to use but as this latest experience tells me their customer support needs improvement.
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