Poor and inadequate customer service
After four or more requests for customer service regarding billing plan questions, we have still not received the answers to our questions. They refuse to provide phone service and just keep responding (always more than a week later) with repetitive responses of what our current plan fee/s is/are. Check your account charges closely- we wanted to know if our families (and we) are getting overcharged with community team plans PLUS individual accounts, and they refuse to answer our questions. If you are paying $250 for a premium community membership for your team, that should refund/replace family member personal plan charges of $50, but they will not answer if that’s the case. It was not the case for our account- we are charged for both.
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I am there when I am not.
We were at a restaurant in another state when I pulled out my phone to see if Grandsons game had started. Low and behold I saw he was up to bat. I watched as my Grandson hit a 3 run homer. We screamed and celebrated! Granted we weren’t there but in a small way we were because I knew before anyone could call or text me. If I can’t be there, it’s the next best thing especially when you have multiple kids playing all over the area.
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Not a Manager - Player Review
The updates are kinda cool if you miss a game, but 8 dollars a month to look at stats is rough. I can’t look at my own stats without paying. If there’s a way to only view you and your teams stats that’d be nice. They also have professional teams on this app, which I think is hilarious. Why would a fan pay for premium when they can get updates, box scores and stats from ESPN for free?
Update: I went on the website to try and ask some questions. The person who answered said they need premium payments to keep the company afloat. Gamechanger is owned by Dicks, the largest sports retailer in the world…. Also, one of my teammates made the decision to buy premium, only to tell us it doesn’t work.
Update: I went on the website to try and ask some questions. The person who answered said they need premium payments to keep the company afloat. Gamechanger is owned by Dicks, the largest sports retailer in the world…. Also, one of my teammates made the decision to buy premium, only to tell us it doesn’t work.
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Great Baseball App When You Can’t Be At The Game!
L❤️VE Game Changer! It gives me the opportunity to have the experience of watching/hearing my grandson play when I’m unable to be at his games especially when they are played out of town. I keep up with the stats and share those and the summary with him. I can talk with him and know how he did. Our relationship has grown closer because of the information I’m able to have and can talk with him about his participation in his games. I’ve got his cousin interested in watching on Game Changer. She doesn’t drive yet and lives out of town. So thankful for it!!
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Game changer crashed
The app crashed in the 5th inning of our game on 4/3/21. I was not able to score the game past that point. I contacted support via e-mail that evening (there is no phone number or chat support). I received a return email and was told they “refreshed” the game. It still did not work. A second return email asked me to “package” the apps data from the app screen. I did that but never heard back. The next evening I was able to follow instructions on the app’s help screen to delete the game. After that I was able to re-enter the entire game using the hand written book. As you can imagine this was quite frustrating and time consuming. In my past experience the app has been very easy to use but as this latest experience tells me their customer support needs improvement.
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Geendreemer
I love to watch my grandson play sports, especially baseball. I am disabled and can’t always make it to his games so I watch it on GameChanger. This weekend he had a game so I decided to go for the free trial and if I liked it, I would buy it.
When it first started out, I thought “this is going to be great”. About halfway through the game things started going downhill. I couldn’t see the game at all, the score was behind, the batting was behind and the program crashed!! Since I was in the free trial period I couldn’t get back to the person who usually does the plays for GameChanger. I was so frustrated! I actually had enrolled in your basic plan but immediately cancelled my subscription. I did not want the hassle that I was getting each time I watched a game. I liked the little extras that come with the paid subscription but not well enough to put up with the interruptions while I’m trying to watch a game.
I am a senior citizen and am on a fixed budget. I can’t be spending money on things that don’t work like they are supposed to. Perhaps in the future I may try it again. But for now, I will just have to watch the local guy who does GameChanger at our games when I can’t be there.
Thank you for your time.
When it first started out, I thought “this is going to be great”. About halfway through the game things started going downhill. I couldn’t see the game at all, the score was behind, the batting was behind and the program crashed!! Since I was in the free trial period I couldn’t get back to the person who usually does the plays for GameChanger. I was so frustrated! I actually had enrolled in your basic plan but immediately cancelled my subscription. I did not want the hassle that I was getting each time I watched a game. I liked the little extras that come with the paid subscription but not well enough to put up with the interruptions while I’m trying to watch a game.
I am a senior citizen and am on a fixed budget. I can’t be spending money on things that don’t work like they are supposed to. Perhaps in the future I may try it again. But for now, I will just have to watch the local guy who does GameChanger at our games when I can’t be there.
Thank you for your time.
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Please consider this
Parents volunteer to follow the games and provide the data we watch on game changer. Some do a great job and don’t miss a pitch, others not so much. It’s taking your fan/parent time to report each play. I would like a button appear at the end of each game that a subscriber can hit that says “TIP” that we can give a monetary reward for those who disrupt their own leisure enjoyment of the game so that many relatives far away who can’t make the games can enjoy the kids game.
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Extraordinary scoring program!
I keep score of ball games strictly for my own enjoyment. What I used to do on paper, I now do on GC. My favorite feature is that I have not come across any scoring issue that is not covered by the program, and I have experienced virtually all of them! My 4-star rating is based on one issue only. When I make a change to a team’s roster or lineup, for example a new player, regardless of the situation, I would like to see the program make the same change all across the program automatically. Hypothetically, if my Opponent is Team B, and I have to create a new player, say Player #43, in this particular game, then Player #43 should be added to the roster in all other instances where Team B occurs. That seems only logical to me.
I must mention one other item. I have had occasion to ask for help several times. Let me say that your response has always been quick, professional, and effective, and when necessary, your team has stuck with me until the situation was resolved. Thanks for a great experience!
I must mention one other item. I have had occasion to ask for help several times. Let me say that your response has always been quick, professional, and effective, and when necessary, your team has stuck with me until the situation was resolved. Thanks for a great experience!
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Glad something like this is available.
Being in law enforcement and working 12 hour shifts means working every other weekend. My boy plays travel ⚾️ and that means tournaments EVERY weekend. The weekends I work I don’t make the tournaments so GameChanger has been a LifeSaver! The kid is smart and he knows his daddy’s schedule but he still asks every time if I’m gonna come watch him play. Instead of just saying “no, sorry bud” every time I can follow that up with “but I’ll be glued to the play by play on GameChanger the whole time kiddo!” Kinda makes it more than about baseball at that point. Anyway sorry for the rambling but splitting weekends with his mama and seemingly missing out on half of his life makes GameChanger worth every penny and so much more! Baseball is his passion and he’s mine! Thank y’all for everything!
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A Good App That Could Be Great
Not user friendly when it comes to following or unfollowing teams. Players change teams, move up to different age groups. It’s impossible to unfollow or delete a team off your team list. It should be NEXT TO THE TEAM!
Too slow to use at the game, several pitches and plays behind. Most fields don’t keep using the scoreboard during Covid. (Which makes zero sense, it’s outside and in the sun)
It’s good app to watch at home.
Larry Geiger
Too slow to use at the game, several pitches and plays behind. Most fields don’t keep using the scoreboard during Covid. (Which makes zero sense, it’s outside and in the sun)
It’s good app to watch at home.
Larry Geiger
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Opportunity to Watch
This app is just fantastic for me to watch my grandson’s ballgames. First, I live in Michigan and I would not be able to watch any of his games! Second, I have health issues that make it difficult to stand or walk distances. This app gives me the opportunity to watch in real time from my recliner or my cell phone in Michigan! The real bonus is I can comment on the game so my grandson knows I was watching him play. This app is fantastic! It should be expanded so I can watch my granddaughters softball games.
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Needs a lot of work
I don’t know if it’s the person taking care of the game or if it’s game changer itself but it’s not an app I’d pay for. I have paid for it in the past and it was great but the last several years it’s been horrible. There needs to be someone who is committed to taking care of the scores and what each player is doing. My husband and I are very disappointed in this. And it’s not like it’s the same team. Our grandson has played for several different teams over the years. All the same.
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Great ap
Great app, just a little pricey. One time fee of $49 wouldn’t be too terrible. But, $49/yr is not a cheap app. Also would like to be able to be logged in from more than one device at a time. When I can’t attend games, my wife scored the games. She’s not very familiar with app and struggles create players, correct names and numbers, and make corrections within the app. If we were both able to be logged in at the same time, I could quickly make corrections for her and she could continue to score without missing any plays etc.
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Good App when not physically at game.
Good App when I am not able to physically attend games.
One issue, my daughter & niece on same softball team they both share the same first initial as well as last name. When they are on defense, it does not differentiate who is who. While they play multiple positions, it would be great if developers would allow for the 2nd initial in first name to appear so we can correctly identify which girl is where. On offense it does differentiate between players cause it shows the players number next to the name. Or simply add the players # next to the name while on defense etc.
Hoping the developers can fix this or provide some valuable feedback.
Other than that, the app is good although I have not paid for it nor tried the free trial.
One issue, my daughter & niece on same softball team they both share the same first initial as well as last name. When they are on defense, it does not differentiate who is who. While they play multiple positions, it would be great if developers would allow for the 2nd initial in first name to appear so we can correctly identify which girl is where. On offense it does differentiate between players cause it shows the players number next to the name. Or simply add the players # next to the name while on defense etc.
Hoping the developers can fix this or provide some valuable feedback.
Other than that, the app is good although I have not paid for it nor tried the free trial.
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Great App but Could Use A Few Enhancements
App works great and love the analytics it keeps. Would like the see the following enhancements to make it an even better experience.
1. Allow the same account to login on multiple devices at once. I’m not suggesting unlimited but sometime like 2 or 3 would be nice (similar to how Netflix works). My wife and son also like to use it to follow friends’ games and we end up kicking each other out the entire time.
2. More filters in team searches would be very handy. Just a few simple ones like age, state, and year would be great. When searching for a team with a common name it would be nice to limit it to only 14u in TX for 2019 year so that I don’t have to scroll through a bunch of stuff like a lot of 10u teams in FL for the last 8 years.
1. Allow the same account to login on multiple devices at once. I’m not suggesting unlimited but sometime like 2 or 3 would be nice (similar to how Netflix works). My wife and son also like to use it to follow friends’ games and we end up kicking each other out the entire time.
2. More filters in team searches would be very handy. Just a few simple ones like age, state, and year would be great. When searching for a team with a common name it would be nice to limit it to only 14u in TX for 2019 year so that I don’t have to scroll through a bunch of stuff like a lot of 10u teams in FL for the last 8 years.
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Need Some Updates
Hi there, I have used GC for 3-4 years now and the updates are getting better and I agree with the updates of the latest review.
My problem lies with this situation:
With a runner on base if my pitcher/catcher make a bad throw on a pickoff attempt then my only option is to select fielding error or other when it’s neither. I wrote in and was told to select fielding error as the errors all lump together. That’s not right because now the fielding percentage would be skewed and furthermore an error is assigned to a player who didn’t make it....
My problem lies with this situation:
With a runner on base if my pitcher/catcher make a bad throw on a pickoff attempt then my only option is to select fielding error or other when it’s neither. I wrote in and was told to select fielding error as the errors all lump together. That’s not right because now the fielding percentage would be skewed and furthermore an error is assigned to a player who didn’t make it....
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Few options for convenience
I’ve been using this app for a number of years and over all the free version does its job. When I did use the full paid app I didn’t dig in enough to use all the bells and whistles. So if these feature are already available disregard. In all honestly overall no complaints! what I would like to see if possible is a couple of convenience features. Can you add a time start feature so that coordinators can keep track of their games. Also, can you add it to the Apple Watch feature to include a quick score and time screen while using it. Think about it, what better way to reference time and score then on the watch screen. Again merely suggestion to make a great app better.
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+\- Thougts
The response time seems extremely long. I know much may be due to operator delay. Consider some movable icon to entertain the users while giving them a sense the person proving updates is still engaged.
My wife just transition her older iPhone to my iPhone 6. I now have an iPhone 11. We were watching a baseball game while separately monitoring our twin grandsons play in a baseball game many miles away. Both of our phones have the free version of Game Changer (GC). During games I get to see the action of balls being hit. The ball’s path shows on my screen. That was the same way GC acted when it was my phone. Why doesn’t it show path of balls now?
My wife just transition her older iPhone to my iPhone 6. I now have an iPhone 11. We were watching a baseball game while separately monitoring our twin grandsons play in a baseball game many miles away. Both of our phones have the free version of Game Changer (GC). During games I get to see the action of balls being hit. The ball’s path shows on my screen. That was the same way GC acted when it was my phone. Why doesn’t it show path of balls now?
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Watch Support...Please
As a coach I would love the have the ability to get a very basic display directly to my watch so I don’t need to carry around my phone on the field. At least showing the Score, balls, strikes, outs, and inning. Quick look at my wrist during the game keeps me on point.
Then when you are on defense to display switches to show the same from offense but adds the pitch count for the pitcher.
Nice to haves would be on offense: what current batter has done this game, what on deck batter has done. On defense: show balls vs strikes for pitcher and the same nice to have above but for the opponent current and next batter.
Then when you are on defense to display switches to show the same from offense but adds the pitch count for the pitcher.
Nice to haves would be on offense: what current batter has done this game, what on deck batter has done. On defense: show balls vs strikes for pitcher and the same nice to have above but for the opponent current and next batter.
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Great App to Manage 8u Baseball Team
Hi, so far I’m enjoying the app. Not having to do math is awesome. Live updates are also a huge bonus as we have some parents in the military and can keep up with the game live when they’re abroad.
I do have some feedback for the developers on the app. When you change your team name, the old name still appears at the top of the app and all notification still have the old team name associated with it. Should be a simple coding fix on the next version.
Thanks for your time!
I do have some feedback for the developers on the app. When you change your team name, the old name still appears at the top of the app and all notification still have the old team name associated with it. Should be a simple coding fix on the next version.
Thanks for your time!
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