The car is great
The tech is not. I feel it is way behind other EVs. Not much is intuitive. The key locking/ unlocking system is anything but hands free. The voice command is Useless, at best I can open the sunroof and change the temp by 2deg. All the tech available in the world and the Geely software is Luddite. I expect better. Even the apps are rubbish. Seriously????
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Buggy
This app is full of bugs and doesn’t work properly. The old app was far more reliable. I recommend staying with the old app for as long as possible. It seems they have released this app without thoroughly beta testing it first. The biggest issues are it fails to stay locked in and you need to close logout and go back in again in order to see your vehicle controls. Also, the data SIM usage function is missing. And the app often throws false errors such as Park failure. It gets stuck on the loading screen with the picture of the vehicle until you log out and log back in again daily
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Issue with no access to car or acc when opening app.
Every three times i open the app, the only screen the app shows me is the car models. I have no other option than to delete the app and reinstall and sign in again. As a first time buyer of geely, I expected the app to be fully functional, seems all the users have the same issue. Fix asap!
Disaster
One word Disaster
I genuinely need to rant about this.
There’s no point having great sales in Australia, consistently ranking in the top five month after month, if the app experience is like this.
Geely, please protect the momentum you’ve built. These first three years are critical. This is the time to make sure customers want to stay with Geely, and a big part of that is delivering reliable software that actually works without constant bugs.
You can’t ask customers to move to a new app and then give them an experience like this.
Once Tesla, XPeng or other strong EV brands start competing properly in the EX5 price range, Geely could easily lose existing customers to another brand. All the momentum you’ve worked so hard to build could disappear very quickly.
A good EV needs equally good software. It’s part of the car now, not an optional extra. If the software is unreliable or constantly buggy, it genuinely affects the ownership experience and, depending on the feature, could even become a safety concern.
It would honestly be such a shame because the EX5 itself is a great product.
Come on, Geely. Please get this right. You’ve got something good here. Don’t waste the momentum.
Thanks.
Geely, please protect the momentum you’ve built. These first three years are critical. This is the time to make sure customers want to stay with Geely, and a big part of that is delivering reliable software that actually works without constant bugs.
You can’t ask customers to move to a new app and then give them an experience like this.
Once Tesla, XPeng or other strong EV brands start competing properly in the EX5 price range, Geely could easily lose existing customers to another brand. All the momentum you’ve worked so hard to build could disappear very quickly.
A good EV needs equally good software. It’s part of the car now, not an optional extra. If the software is unreliable or constantly buggy, it genuinely affects the ownership experience and, depending on the feature, could even become a safety concern.
It would honestly be such a shame because the EX5 itself is a great product.
Come on, Geely. Please get this right. You’ve got something good here. Don’t waste the momentum.
Thanks.
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App keeps disconnecting from vehicle
The App keeps disconnecting from the vehicle when using in Australia. You have to physically log out of the App and log back in again to reconnect to the car. Every single day. Ridiculous! Didn’t have this issue with the old App
Also need to enable more than one user to access the App. Can’t believe this hasn’t been addressed in the updated App.
Please fix. It really lets down an otherwise great experience.
Also need to enable more than one user to access the App. Can’t believe this hasn’t been addressed in the updated App.
Please fix. It really lets down an otherwise great experience.
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Car disappears from the app
As soon as the app opens from a notification my car disappears from the app and is stuck on a screen showing the range of the three cars available for sale in Australia. But I can no longer access my car. The only thing to do is delete all of the apps’ data from my phone and log in again.
The old app was better
With this new app I constantly have to log out and log back in for my car to appear. The old app never had this behaviour and just worked. Otherwise, it’s an ok experience.
Terrible
The app constantly crashes and logs you out. 2/3 of the time none of the functions in the app will actually control the car. I’m going back to the old app until this one is fit for purpose.
Terrible App
Can never sign in to my account, when I finally can, half the actions don't work, including setting charging times, or trying to stop a charge. Useless! Would rate it no stars if I could. Get this sorted asap!
New bad version
Went back to the previous one
Where’s my car ?
Have to log in and out to see car. Previous app worked.
Unstable
The current version is not stable. User always needed to relog in to use the app
Keeps logging you out
Keeps logging you out every other day . Doesn’t remember the login details either. Deleted and going back to the old one
The worst app.
I can’t even see my car. It worked the first day I downloaded the app and now it won’t even show me the car or remote controls.
I’ve also received 30+ notifications for “switch status has been updated”???
I’ve also received 30+ notifications for “switch status has been updated”???
Fix your login issues
The app keeps logging me out every few days. Fix it! And stop sending me charging update notification every 5 mins.
Terrible
Please fix issues - old app was better. Often need to log out and back in to see my vehicle as it randomly disappears. Layout is also a bit random now.
Unstable
I have to constantly delete and reinstall the app for it to connect to my car settings.
Works for 5 seconds
I downloaded the app after being told to from the old app? Then the car just disappeared from my user panel… I get all the notifications but can no longer see my car and do anything.
Useless app. Previous one is much better
Unable to use it as a control like the previous app. This one is useless .