5 stars - amazing company
I use Gem for all my corporate and personal travel !!! Way safer than uber - I don’t feel scared getting into the car. Professional and safe.
Terrible customer service
I had a 5:00pm pickup , and changed the pickup time to an earlier time , 3:00pm . I called back within 15 minutes to change to 4:00pm instead and since it was within an hour of the 3:00 pickup i was told i would be charged extra for waiting time after 3:15 . This is a terrible system , fix it !
There should be a GRACE PERIOD to callback once a change is made whether or not the driver is on the way . Now if my driver is late, do i get a refund ? Ofcourse not !
There should be a GRACE PERIOD to callback once a change is made whether or not the driver is on the way . Now if my driver is late, do i get a refund ? Ofcourse not !
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Amazing app
This app is outstanding, I use it nationally for my office and it links to my corporate account perfectly! Highly recommend Gem Limousine for all my Ground Transportation needs.
Fantastic
This app is completely in synch with my corporate Gem account...booked two trips and within minutes the app has all of the details.
Great service and a great app.
Great service and a great app.
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