Pretty easy photo studio to work
I am on my second Gem light box and they continue to improve it with each new version. Improvements that could be made are the lights inside to help enhance the metals. Sometimes the photo settings blow out way too much in the product in the background. A nice balance can be obtained if you mess with the settings
Show more
Ai features
The new AI update is insanely good! Thank you
Love it
Use it at my job all the time and it works great
Used to be alright
I have used this app religiously for years now and suddenly I guess it updated and now I can not take a single photo. Honestly this has been crushing because I need to find an entire new system to take photos for my business now.
Response from developer
We are sorry for the inconvenience caused to you. Could you please provide us with your contact information? We will do our best to solve your problem.
This app is not at all good
The picture is blur and very confusing
Needs work!!!
When you go to use the AI or removing background or any of those options that you are given and you decide not to use you still end up losing one even if you did not end up using it.
Bring back the search bar! Easier/faster access to find products!
Bring back the search bar! Easier/faster access to find products!
Updates Creates Issues
I love Picup Media & their devices. We have the entire collection. However, the recent update tremendously affected image quality and the ability to focus on the jewelry as a whole. Also, when you hit the reset it automatically selects the product descriptions under GemAI which is annoying since using the descriptions causes the app to load slower. The zoom/focus sliding tool was great but now that has disappeared. Taking images now takes twice as long if I want quality pictures and it’s quite fustrating.
Show more
The Bluetooth Stopped Working
The Bluetooth stopped working and now we can’t use the turn table. This at least should be manual, we cannot even find the light box on the blue tooth, so we can’t use the functions.
Bloatware Problems
The GemHub app has some serious issues. The main one being even if you delete every picture as you go, after about 50 videos the app will be around 5GB in size. If you keep going (even after deleting all the pictures) you can easily hit 20GB. I have used the app across several devices and this problem always appears. You can clear the cache, your bin, but it only removes a small portion of this bloatware.
Another thing is the App never allows you to use the cameras to the full potential. We have taken to using the app separately with another camera then taking the pictures to get a better quality.
The light box is great for taking pictures however, gives fantastic consistency. The drawback is this app.
Another thing is the App never allows you to use the cameras to the full potential. We have taken to using the app separately with another camera then taking the pictures to get a better quality.
The light box is great for taking pictures however, gives fantastic consistency. The drawback is this app.
Show more
Doesn’t allow saving photos or videos
Doesn’t allow you to save photos or videos to the camera roll even though it has the permissions to do so. Terrible, go back to old version.
UPDATED RUINED APP
Doesn’t even connect anymore
New Update terrible
Go back to the previous version, this version is horrible.
The last update is awful.
The last update is awful. The quality of photos and videos has decreased.
As usual the update ruins the app
Now they are rushing to fix everything, how about testing the software before pushing the update?
Photo and Video Size and Resolution Issues After Update
With the latest update, I can no longer adjust the size and resolution for photos and videos. Also, product shots have become worse in the new update; even when I shoot up close, the product appears too far away. Could you please help?
Eclipse mode is missing after update
Please add eclipse mode on device
Upgrade needs work
It was so simple to use before. Now it’s complicated. I left a bad review and the company reached out to me directly. I am so impressed with the customer service. I haven’t had a chance to talk to them and try and get it working but I certainly can’t fault them.
They took an amazing product and broke it
Had my gemlightbox for years. Loved the old app. Had gemloupe and eclipse as well.
Then they pushed out this “upgrade” and my eclipse is useless and the app is slow and clunky.
Rather than making a new app and asking people to migrate, they forced this on me and made my best piece of their hardware (eclipse) useless.
Then they pushed out this “upgrade” and my eclipse is useless and the app is slow and clunky.
Rather than making a new app and asking people to migrate, they forced this on me and made my best piece of their hardware (eclipse) useless.
Show more
New version is HORRIBLE!
I used to love this app, we use it for all of our product photography across multiple stores. The recent overhaul has made it unusable. Less features, the photos look terrible. I have tried everything, but they ruined this app. I am now desperately seeking an alternative. Also it will no longer sync with older GemLight boxes.
Show more
Old version
Older version was better to take video and photo. We can use any filter on that, in new update, we need to stick to only 1 filter, snd eclipse filter is removed…
