Nope, there’s not an app for that
I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.
Show more
Need dashboards view
For managers on the go and in meetings etc to have quick access view to dashboards would be super helpful
Needs major help
There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.
Response from developer
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case. Edited: Did you open a case with our support team?
Works 90% of the time
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.
For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
Show more
Response from developer
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.
A work in progress
The app is fair. It usually works to call the people you need and receive calls.
The problems are that:
-often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls.
-often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app.
-you still cannot change your status from this app. You have to install a whole other app to do that.
The Genesys Cloud platform works fine for our call center, not so well for the rest of us.
The problems are that:
-often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls.
-often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app.
-you still cannot change your status from this app. You have to install a whole other app to do that.
The Genesys Cloud platform works fine for our call center, not so well for the rest of us.
Show more
Status Linking
I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?
Show more
Can’t hear when making calls
I can call someone and hear the buttonsBut what is the call connects I cannot hear anything.Very frustrating. I used to use this app and it worked just fine and then all of a sudden one day I can’t login, then finally after months I’m able to login again, but can’t make any calls That I can hear.
Simple and effective
I really like this app as it is very simple and straightforward. Gives you calls…contacts….and voicemail along with a dial pad . Just what is needed!
Cannot change user presence from this app
It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?
Show more
I can’t receive calls.
I have it open on my desk top and it received calls but even with notifications on I’m not receiving calls. It would be awesome if there was a way to do this.
Response from developer
Thanks for the review. Go to phone -> settings and verify that placing calls with another app is disabled on the desktop client. If you continue to have issues please reach out to your Genesys Cloud Designated Contact and open a support case.
Unable to receive calls
Calls don’t come in on mobile app. I can see history for the missed calls, and can make outbound calls.
Response from developer
Thanks for your review. Please verify that push notifications are enabled. If you continue to have issues please reach out to your Genesys Cloud Designated Contact and open a support case.
Wish there was only one Genesys Cloud app
Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app.
No presence status
Disappointed that the long awaited Genesys cloud app that would allow making calls is in fact a stand alone soft phone that doesn’t even show the presence of fellow contact center agents. Why was this functionality not built into the more feature rich Genesys Collaborate app?
Can’t access through app
I had the exact same issue. I can log in on my pc but not the mobile app with the same credentials. Not very convenient
Response from developer
Thanks for your review. A recent update has been released that resolves a permission issue that could have prevented users from accessing the app. Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.
