Manage Genesys Cloud CX interactions securely from your mobile device. This app provides direct access to all Genesys communication channels, offering a streamlined workflow for professionals on the go.
12.3.5
June 29, 2026
* Support for Click-to-WhatsApp * Added visual and audio feedback when reconnecting * When selecting a canned response, only responses linked to your current queue will be shown * Added retry button when AI Summary fails to fetch * Added secure pause on non ACD calls * Added letters to the keypad for easier vanity number dialing * Other bug fixes and improvements
MoreMobile Office for Genesys is a mobile application designed to allow users to handle Genesys Cloud CX interactions securely from their smartphones and tablets. It provides direct access to various communication channels within the Genesys platform.
Yes, Mobile Office for Genesys is available for free. There are no associated costs for downloading or using the application itself.
Mobile Office for Genesys is supported on iPhone, iPad, and iPod devices. It is designed to offer a seamless experience across Apple's mobile ecosystem.
The latest version of Mobile Office for Genesys was released on January 12, 2026. While specific update frequency isn't detailed, this indicates ongoing development and support for the application.
Mobile Office for Genesys has an age rating of 4+. This indicates it is suitable for users of all ages and does not contain content that would be considered inappropriate for children.
No, Mobile Office for Genesys does not contain advertisements. The application is free and ad-free, ensuring an uninterrupted user experience.
Mobile Office for Genesys is available via the Genesys AppFoundry. This is the official marketplace for Genesys partner applications.
Based on the provided data, Mobile Office for Genesys has a rating of 2.0 stars from 4 ratings. This suggests a mixed to negative user sentiment, indicating potential areas for improvement.
