Horrible.
Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app.
Response from developer
Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please reach out to your Genesys Cloud Designated Contact and open a support case.
Brilliant when it works…
When the app will let you log in and keep you logged in, it’s brilliant for checking your schedule on the go. The bummer is that it boots me out every few days and then refuses to let me log in for several days after that. So frustrating.
Wish it was a single app
Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app.
No notification
It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh
Response from developer
Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.
Well done Genesys!
Phenomenal product with continuous updates. Seamless transition from desktop or web browser!
