Powerful application
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Contact Center Advisor – Mobile Edition Client
by Genesys Telecommunications Laboratories, Inc.
1 ratings
1 reviewArchived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
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About
This app provides real-time contact center performance insights for managers on the go. Monitor key metrics across multiple channels and receive alerts for potential issues before they escalate.
✓Real-time performance monitoring
✓Multi-channel support (voice, chat, email)
✓Threshold alerts for issues
✓Business-centric performance metrics
✓Hierarchical organization of data
✓Over 35 unique metrics
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What's New in Contact Center Advisor
8.5.101.02
May 4, 2017
This app has been updated by Apple to display the Apple Watch app icon. - Supports iOS 9.0+ - Bug fixes
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FAQ
What server versions is Contact Center Advisor - Mobile Edition compatible with?
Contact Center Advisor - Mobile Edition version 8.5.1 is compatible with server versions 8.5.1 and 8.5.0 of Contact Center Advisor and Advisor Platform.
What kind of metrics can I monitor with Contact Center Advisor - Mobile Edition?
You can monitor over 35 unique metrics, including service quality, call volume, talk time, average speed of answer, and abandoned calls, displayed through metrics, graphical alerts, and charts.
Does Contact Center Advisor - Mobile Edition offer alerts for performance issues?
Yes, the app provides threshold alerts that proactively warn managers about evolving performance issues, allowing for timely intervention.
Can I view contact center performance across different channels?
Yes, Contact Center Advisor - Mobile Edition allows you to monitor performance in real-time across multiple channels, including voice, chat, and email.
How is the data organized in Contact Center Advisor - Mobile Edition?
Lines of business, call centers, and virtual queue groups are organized hierarchically, offering viewing flexibility to match user preferences and needs.
What devices does Contact Center Advisor - Mobile Edition support?
Contact Center Advisor - Mobile Edition is available for iPhone, iPad, and iPod.
How often is Contact Center Advisor - Mobile Edition updated?
The latest version, 8.5.101.02, was released on May 4, 2017. The app has received updates since its initial release on April 30, 2013.
Is Contact Center Advisor - Mobile Edition suitable for executives?
Yes, the app displays over 35 unique metrics designed to meet the specific requirements of various user communities, from C-level executives to command center personnel.
