Genesys Cloud Collaborate User Reviews

Name: Genesys Cloud Collaborate
Rating: 3.9 (15 reviews)

Genesys Cloud Collaborate

Genesys Telecommunications Laboratories, Inc.

💼 Business

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible.

Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app.

Mandababy83939

2 years ago

Response from developer

Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please reach out to your Genesys Cloud Designated Contact and open a support case.

Brilliant when it works…

When the app will let you log in and keep you logged in, it’s brilliant for checking your schedule on the go. The bummer is that it boots me out every few days and then refuses to let me log in for several days after that. So frustrating.

Heaatther

4 years ago

Wish it was a single app

Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app.

An Apple app user

5 years ago

No notification

It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh

pbrook55

5 years ago

Response from developer

Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.

Well done Genesys!

Phenomenal product with continuous updates. Seamless transition from desktop or web browser!

Orf 4 Prez

6 years ago

Hard to use with iPhone X

App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.

Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?

R&A PC

7 years ago

Response from developer

Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues. Update: The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview.

On Queue options??

Pretty decent app so far. Tried a few test outbound calls working perfectly fine. We’re seeking business continuity options during network outages where we can quickly switch to the app and remain online and On Queue for incoming calls. What I’ve found in testing is that whilst connected to the portal on our primary PC, if I disconnect the network connection, my status switches from “On Queue” to “Available”. This prevents me from receiving any incoming calls through our main call centre queue. Is this option available?

CBF_Gumby

7 years ago

Very useful for work!

This is a very useful tool for keeping in contact with coworkers when I’m not at my computer! Lots of other features like listening to voicemail when I’m out of the office too.

Morehmat

7 years ago

What is the app for

The app doesn’t support Webrtc phones???

Steftwill

7 years ago

Response from developer

Thanks for your review. This is something that will be supported soon and an announcement will be made at the following https://help.mypurecloud.com/releasenote_category/collaborate. Edit: Genesys Cloud has released a new app with support for WebRTC phones. https://apps.apple.com/us/app/genesys-cloud-communicate/id1504715951

No access to schedules

The whole reason why I got this app was to access schedules on PureCloud from my phone but there doesn’t appear to be access. It would’ve been really handy to have.

cord_cuervo

8 years ago

Response from developer

Thanks for the review. Genesys Cloud has released a new app to access your schedules. https://apps.apple.com/us/app/genesys-tempo/id1510665971

Nope

Missing features

H110079173

8 years ago

Product Manager

Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group.

RedFury03

11 years ago

Super Awesome

This is a super awesome application that is really a great tool for teams to use to collaborate.

I've used it for a while and it works well and is constantly being enhanced with new features. Check it out.

scottsolomon