About
Monitor and optimize contact center team performance in real-time with this mobile tool. Gain visibility into interaction queues, track key performance indicators, and configure custom alerts for immediate notifications. Empower supervisors with actionable insights for efficient decision-making on the go.
What's New in Genesys Cloud Insights
2026.785.0
June 8, 2026
• Choose which media types to monitor for each queue or user • See Today metrics from midnight to now alongside Current and Last 24H views • Filter queue and user cards by media type and rank them by the metrics that matter most • Customize default metrics separately for each media type • Choose which media types to monitor for each queue or user • Improved metric calculations for ratios, service levels, and daily totals • Bug fixes, accessibility updates, and stability improvements
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FAQ
What is Genesys Cloud Insights?
Genesys Cloud Insights is a mobile application designed for contact center supervisors to monitor and optimize their team's performance in real-time. It provides visibility into queues, KPIs, and allows for custom alert configuration.
What devices does Genesys Cloud Insights support?
Genesys Cloud Insights is available for both iPhone and iPad devices, offering flexibility for supervisors to stay connected on the go.
How often is Genesys Cloud Insights updated?
The latest version of Genesys Cloud Insights is 2026.765.0, and it was last updated on May 11, 2026. This indicates a recent update, suggesting ongoing development and support.
What is the age rating for Genesys Cloud Insights?
Genesys Cloud Insights has an age rating of 4+, making it suitable for a wide range of users within a business context.
Does Genesys Cloud Insights have ads?
No, Genesys Cloud Insights does not contain advertisements. It is a completely ad-free application.
What is the user sentiment for Genesys Cloud Insights based on ratings?
Based on the available data, Genesys Cloud Insights has a rating of 3.0 stars from 2 ratings. This suggests a mixed to average user reception.
Can I configure alerts in Genesys Cloud Insights?
Yes, Genesys Cloud Insights allows you to configure custom alerts. This feature ensures you receive instant notifications for any deviations from expected performance, helping your team operate at its best.
Is Genesys Cloud Insights free to use?
Yes, Genesys Cloud Insights is available for free download and use. There are no associated costs to access its core features for monitoring and optimizing contact center performance.
