KorbytGo vs Genesys Cloud Insights

Create a workplace as mobile as your workforce. Your workforce is on the move — so get your workplace on-the-go. Whether your team is on site or working remote, connect people and technology through mobile. With Korbyt Anywhere’s mobile app you can create and deliver personalized, relevant content and data based on an individual’s particular job, interests and behavior. - Deliver posts via the personalized News feed, mixing media formats like videos, images, articles, surveys, and polls. - Encourage individual voices by content submission, with moderation support. - Drive mobile engagement and new behaviors through targeted notifications. - Generate or access business data, apps and resources to expand access to the digital workplace.

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making. Real-time visibility, actionable insights: * View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues. * Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs. * Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best. * Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device. With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.