Awful user experience
Sadly I have to use this app every working day and each and every time I have to re-enter my credentials. Why? Who knows. Certainly not their support desk. This app has to do almost nothing, requires almost no features, yet it still manages to do everything poorly - almost hostile to the user.
Unclear signage and FAQ
Got the CCS charger to work and app worked alright. However beware: got an overstay charge for going just over 1.5hrs. Signage on the app and FAQs was not clear and mixed with overstay charge after unplugging.
Horrendously Clunky
Just about manageable if you setup everything in advance, but the user experience is horrendous on just about every level. I only use it as my workplace has a GeniePoint charger which is cheaper than most public chargers. I’d avoid like the plague if I had the choice.
Worst up I ever use - stay away from these!!
This is going to annoy you big time. Don’t use Genie Point!!!
Bad app
Just a really poorly designed app. Have to re-log in every time, doesn’t remember log in details, runs very clunky. The charging stations are okay, no issues with those, but app integration is a disappointment
👎🏻
Worst charging point I’ve ever used.
Don’t understand users
I was a user of the app, but when I next went to use it logged me out. No problem, so I signed back in. But then it wanted me to verify my email, ok, a pain, but did that. So then went to log in again and then said my password has expired.
I just want to use to charge my car… I’ll delete this app and go elsewhere.
I just want to use to charge my car… I’ll delete this app and go elsewhere.
Show more
Awful awful app
A clunky, badly designed app. Clearly years out of date. Considering GeniePoint want you to use their app to give them your hard earned money, it’s staggering how they’ve created something so rubbish and stressful to use. My only advice is to get it installed and registered well ahead of time rather than fighting with it in the car park.
Show more
The worst i’ve ever tried.
Horrible app
Waste of time
One of the worst chargers and app used
Horrendous
Another 20 mins spent p***ing about at one of these nightmare chargers. Avoid them as much as I can but had no choice this time. App is absolutely appalling and the chargers will work only if they feel like it. I am certain these chargers have added to my high blood pressure!
AVOID!
Awful app. What’s way too much information. Doesn’t work even after you have managed to register your mother’s maiden name and what your first pets name.
Still being charged
I have no car, paid for my friends charge once and keep getting charges? . Not great!
Useless
Downloaded app to charge at a GeniePoint location only to eventually work out that it was no longer operated by GeniePoint even though it had theire branding all over the unit.
Awful - don't even consider
So much messing about - and still failed to charge car. Made us late and very crossed.
Shockingly badly and lazily coded
Integration with iOS is very poorly done. Use only under extreme duress until they improve this truly terrible app - which given how bad it is should be a low bar. Morrisons are not flattered by this poorly chosen partnership.
A truly hateful app
Please invest some money to move this app into the early mid 21st Century
Not a good app
I actively try and avoid genie point chargers because this app is a nightmare. Randomly signs you out sometimes so you have to faff about in a car park, sometimes with poor signal, trying to sign back in again. Also if you use the account feature you can only top up in £10 increments, which is fine if, like me, you have a hybrid. But if you wanted to fully charge an EV i imagine having to do constant £10 transactions would get annoying
Show more
Appalling
Trying to register at a charging point in a hurry who wants a 14 digit password which one cannot show to ensure that it is correct and the confirmation matches using the small keys on a smartphone. Gave up in the end so Genie point got no business from me. The most unfriendly EV charging app that I have come across and that is saying something when one considers how bad some of the others are. Also took £1 to register my credit card which does not show as a credit on the account.
Show more
Bad app, bad site
Worst app I’ve ever downloaded. Site is the same. Will never go charge at a Genie ever again.