Woeful
As per other reviews, looks like it’s been written by a child. The entire registration process requires every element being typed in with no auto population available.
Once registered, well in advance, went to the Geniepoint charger and it came up on the app as faulty as soon as I plugged my car in.
No advanced warning that it was out of service.
Don’t waste your time with this junk app and charging network.
Once registered, well in advance, went to the Geniepoint charger and it came up on the app as faulty as soon as I plugged my car in.
No advanced warning that it was out of service.
Don’t waste your time with this junk app and charging network.
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Worst charging app
I wouldn’t even give this app 1 star it is so bad. I’ve given up using their charging points. Everytime I try to use the actual app I get a message that my password has expired and I need to set a new one. It then takes forever to try (and usually fail) to set up a new password. You can’t even use the option to log on as a guest because it always comes up with a fault.
Maybe the makers of this app should be aware it’s for an electric charging point… no-one wants to spend 30 minutes in a car park trying to log on before they even start a charge. Surely it can’t be that hard to design something that is intuitive and user friendly
Maybe the makers of this app should be aware it’s for an electric charging point… no-one wants to spend 30 minutes in a car park trying to log on before they even start a charge. Surely it can’t be that hard to design something that is intuitive and user friendly
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This app needs work
This app is very bad and outdated.
Buttons don’t work.
You get logged out after each charge session.
In 2026 this may be the worst charging app I’ve ever used.
Buttons don’t work.
You get logged out after each charge session.
In 2026 this may be the worst charging app I’ve ever used.
Utterly awful
Why do I need to register with an app, give over all my personal information, and waste a huge amount of time and energy to charge my car? Awful experience, awful app. At least it did eventually charge my car
Absolutely terrible
Possibly the worst out there. How can it need so many details and screens just to get charging? Information in App doesn’t correlate to charger information. Would’ve been hard to make it worse if they’d tried
Unworkable
Absolutely rubbish. The level of personal information they want is unbelievable. So time consuming and then it doesn’t even work. At these prices you should just be able to use a bank card. Don’t bother.
Awful user experience
Sadly I have to use this app every working day and each and every time I have to re-enter my credentials. Why? Who knows. Certainly not their support desk. This app has to do almost nothing, requires almost no features, yet it still manages to do everything poorly - almost hostile to the user.
Unclear signage and FAQ
Got the CCS charger to work and app worked alright. However beware: got an overstay charge for going just over 1.5hrs. Signage on the app and FAQs was not clear and mixed with overstay charge after unplugging.
Horrendously Clunky
Just about manageable if you setup everything in advance, but the user experience is horrendous on just about every level. I only use it as my workplace has a GeniePoint charger which is cheaper than most public chargers. I’d avoid like the plague if I had the choice.
Worst up I ever use - stay away from these!!
This is going to annoy you big time. Don’t use Genie Point!!!
Bad app
Just a really poorly designed app. Have to re-log in every time, doesn’t remember log in details, runs very clunky. The charging stations are okay, no issues with those, but app integration is a disappointment
👎🏻
Worst charging point I’ve ever used.
Don’t understand users
I was a user of the app, but when I next went to use it logged me out. No problem, so I signed back in. But then it wanted me to verify my email, ok, a pain, but did that. So then went to log in again and then said my password has expired.
I just want to use to charge my car… I’ll delete this app and go elsewhere.
I just want to use to charge my car… I’ll delete this app and go elsewhere.
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Awful awful app
A clunky, badly designed app. Clearly years out of date. Considering GeniePoint want you to use their app to give them your hard earned money, it’s staggering how they’ve created something so rubbish and stressful to use. My only advice is to get it installed and registered well ahead of time rather than fighting with it in the car park.
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The worst i’ve ever tried.
Horrible app
Waste of time
One of the worst chargers and app used
Horrendous
Another 20 mins spent p***ing about at one of these nightmare chargers. Avoid them as much as I can but had no choice this time. App is absolutely appalling and the chargers will work only if they feel like it. I am certain these chargers have added to my high blood pressure!
AVOID!
Awful app. What’s way too much information. Doesn’t work even after you have managed to register your mother’s maiden name and what your first pets name.
Still being charged
I have no car, paid for my friends charge once and keep getting charges? . Not great!
Useless
Downloaded app to charge at a GeniePoint location only to eventually work out that it was no longer operated by GeniePoint even though it had theire branding all over the unit.