Genies & Gems User Reviews

Customer Experience

Positive experience67.3% of reviews
Neutral10.4% of reviews
Negative experience22.4% of reviews

~ Based on 1,371 written reviews from the US App Store.

What users say

Is Genies & Gems Safe?

Genies & Gems: Puzzle & Quests appears safe based on user ratings. AppsHunter Safety Score for Genies & Gems is 94/100.

This assessment is based on 143,644 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
3.9% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 143,644 App Store ratings for Genies & Gems.

Is Genies & Gems Legit?

Genies & Gems: Puzzle & Quests appears to be a legitimate app. AppsHunter Legitimacy Score for Genies & Gems is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ads gone crazy

Please stop the man made ads for swimwear and underwear!! I want to play the game not stare at crotches

Response from developer

Hi there, if you find an inappropriate ad, please contact our support team at https://jamcity.helpshift.com/hc/en/6-genies-and-gems/. Please include a screenshot of the ad in your message. We will be happy to investigate it. ~Denis

仕様変更?

2ステージクリアするごとにCMが流されるように、、、
面白いだけに残念

Level 3,405

Kalshi ad is too long.
The moment I see it, I leave genies & gems.
Most times I can’t get my spin after a Kalshi ad anyway…. Kalshi strikes again! After completing the ad which is entirely too long I did not receive my spin. What a ripoff.

Levels are Recycled

I can’t tell you how many levels I have played over and over again under the guise that it’s a new level. I am currently on level 9703 and I have played that level at least 3 times before. Why not just say you’ve reached the end of the game (like they used to) instead of making it appear like new levels are being added when it actually isn’t. That’s deceitful.
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ガイド機能無くして欲しい

始まってすぐにガイドが動き出す。自分で考える前にガイドが出るパズルは意味無し。つまらない。

Suddenly an obnoxious number of ads

I played this game for a week. Suddenly, there is an obnoxious number of ads before EACH replay of a level. So I deleted the app.

Regularly locks up

Entertaining but far too often it locks up, usually just as I’m close to completing a level, requiring force-quitting the game which restarts the level losing all progress. Really frustrating.

Lots of cheating going on

This game cheats a lot with butterflies. Ex: You have one more tile to uncover and butterflies won’t go directly there for the win they’ll go somewhere else not needed.

Risistemate il mio gioco

I am writing this in English to ensure it reaches the development team, but I am a long-term Italian player. For over a year, my ad-based bonuses have disappeared on my main iPhone. This issue started when the 'Lost Woods' feature was introduced. Interestingly, the game works perfectly on my other, older devices under the same account and network, which confirms the issue is a bug in my specific profile sync/server data, not a general network issue.
I have opened multiple tickets and provided screen recordings and screenshots as requested, proving that the bonus area is empty. Despite this, the support team keeps sending me generic, copy-pasted replies, claiming there is 'no technical issue' and blaming third-party ad providers. It is unacceptable to ignore a verified bug that forces long-term players to spend real money to compensate for broken features. I hope this public review finally reaches a developer who knows how to fix a profile bu
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Used to be fun

Used to play this a lot. Now there’s an ad after each goal is reached. I close out and reopen. Pain. Now I recall why I stopped playing game. Too many ads. Will not purchase to avoid ads. No game is worth it.

Level 3,405

Kalshi ad is too long.
The moment I see it, I leave genies & gems.
Most times I can’t get my spin after a Kalshi ad anyway.

新關卡

希望更新速度快一點

Level 3,405

Kalshi commercial is too long and forces engagement. I have gotten so sick of it that the moment I see it, I leave genies & gems. I am encouraging other players to fallow.

Level 3,405

Commercials have gotten obnoxious

I AM DONE WITH THIS

FOR ME THE GAME HAS RUN ITS COURSE ITS BEEN AROUND FOR YEARS BUT I AM NOW PRETTY MUCH OVER IT I HAVE SO MANY OTHER GAMES ON MY PHONE THAT I CAN SPEND TIME ON!

More levels?

I love this game and have been playing it for years. I am almost at level 9000 but it seems the last 1000 or so are just repeating levels every 100 or so. None of the levels I have played recently are new. All just repeats of levels I’ve already beat.

⭐️⭐️⭐️⭐️⭐️🤩

Love it except for ads

Refund/compensation

I complained to this guys that I was debited twice for a single transaction on several occasions of which I took a snapshot of the transactions and forwarded to them when they reached out to me. Instead of them to resolve the problem, they blamed it on Apple and even asked me to contact Apple support. I responded that I had earlier contacted Apple support and they said it wasn’t eligible for refund. I expected this app guys to liaise with Apple to either refund or give me value for the debit. No! They didn’t not. That is not how to treat customers.
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Response from developer

Hi, we understand your concern about being charged twice for the same transaction and how frustrating it has been to get it resolved. Please contact our support team so they can review your case and assist you further. https://jamcity.me/GeniesAndGemsSupport ~Myke

Love this game

I been playing this game for years . It never gets old to me . I would recommend this game to anyone you will love it .

Favorites

Been playing this for about 7-10 yrs now. Still enjoying it