Genio - Notes appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Genio is 75 out of 100 points across 7 verification signals from App Store and developer data.

Genio User Reviews

Name: Genio - Notes
Rating: 1.86111 (36 reviews)

Genio - Notes

Sonocent Ltd

📊 Productivity

Customer Experience

Positive experience26.3% of reviews

Neutral2.6% of reviews

Negative experience71.1% of reviews

~ Based on 38 written reviews from the US App Store.

Is Genio Safe?

Genio - Notes does not appear safe based on available data. AppsHunter Safety Score for Genio is 49/100.

This assessment is based on 36 user ratings, with an App Store average of 1.9/5.

Safety Analysis

19.4% of ratings point to a safe experience

2.8% of ratings suggest some concerns

77.8% of ratings point to a risky experience

~ Based on 36 App Store ratings for Genio.

Is Genio Legit?

Genio - Notes appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Genio is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Best app. Ever

Love working with this company not complaining one bit !!!:-))) 🇺🇸🇬🇧☺️

Laura is here

7 days ago

Not opening

This has stopped working on my iPad, which i use to take notes in class. Opens to a white screen.

Shirley Quinn

8 days ago

Response from developer

Hello, I'm sorry that you're having problems with the app. Please could you email support@genio.co and I can investigate further and see what's happening. Kind regards, Monika.

Less functional

Every time this app gets updated, it loses functionality. Some of the latest updates have reduced the time that you can record. If you go over four hours, it automatically denies you the ability to transcribe.

Today, when I was in a lecture, I was attempting to record the lesson, and there is no longer an audio tab within the layout in order for you to be able to see if audio is being transcribed and recorded.

The other issue, as this app does not allow you to cut out dead space. For instance, when I am recording a lecture for transcription, and my Internet goes out, if I have 30 minutes of dead space, there is no way of cleaning it up.

If your lecture does not upload for whatever reason, and the company is not able to help you retrieve it, they will blame you for software issues on their end.

There is a lot more, but what I will say, is that the quality has gone down from the time it was Glean.

~Lou

9 days ago

Response from developer

Hi, I'm sorry you're having problems with Genio. In Focus Mode some of the layout is hidden so there's less on screen. You can toggle it off via the 3 dots at the top right of the event. It's not possible to edit audio to remove silence, but if your audio can't be transcribed due to the length of the recording we can help. Please email support@genio.co regarding the other issues you've described so we can take a look at our logs and help you. Kind regards, Emma.

Awesome Support Tool

Essentially an awesome note taking application. The focus mode on by default confuses things a bit but nothing I can’t get past. Maybe a bigger or different button indicator for focus mode? Another thing is that the only way I can tell if it’s actually picking up audio in focus mode are the captions but I’d like a separate indicator that the microphone is working because I don’t always use captions

inanonymous

10 days ago

Response from developer

Hello, thank you for taking the time to share your feedback. It really helps us improve Genio Notes. I've passed your suggestions on to our product team so they can consider them for future updates. If you have other suggestions or need help with anything else, feel free to contact me at support@genio.co kind regards, Monika

Want to love it

Love the browser version. The app needs work. Won’t let me record as saying I need the latest version (which I’m already on) doesn’t remember logins. Disappointed at the moment but hopefully a quick fix

Fabdbebe

11 days ago

Response from developer

Hello. If you're seeing a message telling you that recording is unavailable, then you're still using our old app (called Legacy App Genio Notes). You'll need to install the new Genio Notes app from the App Store; it's a separate application. If there are any further issues please email us at support@genio.co and we can help. Thanks, David

worthless app

works great for recording. but when you go to press transcribe and confirm language, the screen goes black and back to the audio page. it doesn’t transcribe. what makes it worse is that the event shows up on computer but the audio recorded from your phone doesn’t so there’s no way to workaround the transcribing glitch. what’s even the point??

Keith081

14 days ago

Response from developer

Hello. We've made a number of fixes over the last week and it looks as though you're still on an older version. Please can you make sure that you have the latest version from the store (do not uninstall the app). Then connect to wifi, open the app and wait for the cloud icon in the top right to be ticked. This should then resolve the issues you're having. If there are further issues, then please can you email me at support@genio.co and I can help. Thanks, David.

Not working Black screen

When I try opening the app. It just shows and stays on the black screen, I can't do anything. Even when I force close the app. It doesn't load after. This app has been really good and helpful my freshman year of college but now it doesn't work. Please fix.

ItzPowerSerge

15 days ago

Response from developer

Hello, I'm really sorry that you're having problems with the app. Please could you email support@genio.co, and I can investigate what's happening and help. Kind regards, Monika

Literally doesn’t work

I am using this app for university, and it worked fine for the first week, but now I can’t even open it. There’s no main menu, no loading indicator, not even an error message. It just shows a white screen. At first I thought it was just taking a minute to load, so I left it. I waited for an hour before I gave up.

UniBella04

17 days ago

Response from developer

Hello. We've made a number of fixes over the last week and it looks as though you're on an older version. Please can you make sure that you have the latest version from the store (do not uninstall the app). Then connect to wifi, open the app and wait for the cloud icon in the top right to be ticked. This should then resolve the issues you're having. If there are further issues, then please can you email me at support@genio.co and I can help. Thanks, David.

Updates bringing more and more issues

Every time the app is updated it gets less functional. I can’t even open it most of the time, it’s just a black screen and nothing happens. There’s also so many small inconveniences that make the app so frustrating to use, even though it used to be such a valuable resource for my studies.

?.lee.?

19 days ago

Response from developer

I'm sorry that you're having problems with the app. We've recently made some updates that should help resolve the issue. Please can you make sure you have the latest version from the App Store, then connect to a good wifi network, open the app and wait for the cloud icon to be ticked. Once the icon is ticked please try using the app again. If there are any further issues then please email me at support@genio.co and I can find out what's happening. Thanks, David

Terrible update

The old app work way better. The old one is now called Legacy App - Genio.
This new version is filled with bugs and glitches and prevents me from taking crucial recordings of my university classes. I have learning disabilities and this helps me organize. I can’t begin this school year with this garbage app. Fix it quickly.

toomanyfishinmybasment

20 days ago

Response from developer

I'm sorry you're having problems with the Genio Notes app. We’ve recently made several improvements. Please make sure you've updated to the latest version and restarted your device. If you still need help, drop us an email at support@genio.co, and we'll assist. Thanks, Emma

Terrible

Why a school would recommend this app to disabled students is beyond me. This app glitches a lot and it’s making my phone overheat.

Bradly212

21 days ago

Response from developer

I'm sorry that you're having problems with the app. Please can you email me at support@genio.co so we can find out what's happening. Thanks, David

Terrible.

This app should be removed from the App Store for its low quality

Collegestudent1144_

21 days ago

Response from developer

I'm sorry that you're having problems with the app. Please can you email me at support@genio.co so we can find out what's happening. Thanks, David

What happened to glean?!

I never wrote reviews but I don’t want anyone wasting their time like I did. I’m tired of the constant crashing and lagging and being told that I need to “restart my device.” Or my favorite “Perhaps you need to update the app.” There’s better apps out there. Apple, let’s make a 0/5 star option.

Fil Jones

23 days ago

Response from developer

Hello, I'm really sorry that you're having problems with the app. Constant crashing isn't something we want you dealing with, and I understand the frustration when the usual troubleshooting doesn't help. Please could you email support@genio.co so I can look into what's happening and investigate further. Kind regards, Monika

Got this for free-Still garbage

my phone is burning up in my hands from it getting stuck in some loop bricking my until i rebooted it. actual garbage

big boy smack

24 days ago

Response from developer

Hello, I'm very sorry that you're having problems with the app. Please could you email support@genio.co, and I can investigate what's happening. Kind regards, Monika

Bugs

What’s the point of updating the app if the bugs make it unusable… I can’t even import my slides, the app just stalls

Madison McCune

a month ago

Response from developer

Hello, I'm really sorry that you're having problems with the app. Please could you email support@genio.co, and I can help investigate the issues you're experiencing. Kind regards, Monika

Worse than before

The last app had its issues, but at least it functioned. I haven't successfully recorded a single lecture on this app, either due to high wait times to load the app, or completely lack of functionality with the record button. This used to be a great accessibility tool for me, but now I'm having to record all my lectures with voice memo, send it to my computer, convert it to mp3, then upload it to the website. I hope this gets fixed soon as I use this as my primary notetaking software. I found the change from Glean to Genio frivolous, but now it's impacted my ability to take notes.

porsco

a month ago

Response from developer

I'm sorry that you're having problems with the app. Please can you email me at support@genio.co so we can find out what's happening. Thanks, David

Fine but has bugs

It just glitches a lot while loading a transcription and has to refresh frequently. I can’t listen back to lectures because every time I tap to go to a section I wanna hear, it glitches or refreshes and either goes back to the beginning, or takes me out of the lecture notes (to the dashboard). Once this is fixed the app would be good

Another small bug is that for bullet points you can‘t do multiple; it just submits them each as separate notes you enter, which is annoying

Not really an issue, but I’m also sad that the “Review” button (with the little thinking emoji) while taking notes is gone. I like the new “Confused” button because now I can use the “Important” button for actually important concepts or announcements or whatever, but I also liked having the “Review” button :(

Bobtholomew2

a month ago

Response from developer

Hi. Thanks for your feedback. I'm sorry about the problems you're experiencing with Genio. Please email support@genio.co, and we'll help you. Thanks, Emma.

Glitching

I really like the app if it didn’t glitch a lot of times when I try to click something outline a glitches back to the recording or when I try to do a quiz it glitches and restarts I know it’s not my Wi-Fi because I’m playing other games and going on other apps on my iPad and they’re working perfectly fine with the Wi-Fi I’m using. I don’t know why it keeps doing this, but it’s getting really annoying, especially when I’m trying to look at highlights or the translation because it just keeps glitching back

Wendy_bug2008

a month ago

Response from developer

Hi. I'm sorry you're having problems with Genio. Please email support@genio.co, and we'll help you. Thanks, Emma.

Lots of bugs

The web browser is great, but the previous phone app never gave me the issues this one is. I can’t see the notes I write. I can’t tell if it’s recording. Honestly feels unfunctional.

Gibberish nickname4263

a month ago

Response from developer

I'm sorry that you're having problems with the app. Please can you email me at support@genio.co so we can find out what's happening. Thanks, David

Completely Unusable for Transcription

The app restarts or reloads whenever I try to play a lecture recording, let alone transcribe it.

SoupDuJourney

a month ago

Response from developer

Hello, I'm sorry that you're having problems with the app. Please could you email support@genio.co, and I can investigate further and find out what's happening. Kind regards, Monika

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📊 Productivity

Genio User Reviews

Customer Experience

Is Genio Safe? 🙏

Safety Analysis

Is Genio Legit? ✅

Top reviews

Best app. Ever

Not opening

Response from developer

Less functional

Response from developer

Awesome Support Tool

Response from developer

Want to love it

Response from developer

worthless app

Response from developer

Not working Black screen

Response from developer

Literally doesn’t work

Response from developer

Updates bringing more and more issues

Response from developer

Terrible update

Response from developer

Terrible

Response from developer

Terrible.

Response from developer

What happened to glean?!

Response from developer

Got this for free-Still garbage

Response from developer

Bugs

Response from developer

Worse than before

Response from developer

Fine but has bugs

Response from developer

Glitching

Response from developer

Lots of bugs

Response from developer

Completely Unusable for Transcription

Response from developer

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Is Genio Safe?

Is Genio Legit?