Best app. Ever
Not opening
Response from developer
Hello, I'm sorry that you're having problems with the app. Please could you email support@genio.co and I can investigate further and see what's happening. Kind regards, Monika.
Less functional
Today, when I was in a lecture, I was attempting to record the lesson, and there is no longer an audio tab within the layout in order for you to be able to see if audio is being transcribed and recorded.
The other issue, as this app does not allow you to cut out dead space. For instance, when I am recording a lecture for transcription, and my Internet goes out, if I have 30 minutes of dead space, there is no way of cleaning it up.
If your lecture does not upload for whatever reason, and the company is not able to help you retrieve it, they will blame you for software issues on their end.
There is a lot more, but what I will say, is that the quality has gone down from the time it was Glean.
Response from developer
Hi, I'm sorry you're having problems with Genio. In Focus Mode some of the layout is hidden so there's less on screen. You can toggle it off via the 3 dots at the top right of the event. It's not possible to edit audio to remove silence, but if your audio can't be transcribed due to the length of the recording we can help. Please email support@genio.co regarding the other issues you've described so we can take a look at our logs and help you. Kind regards, Emma.
Awesome Support Tool
Response from developer
Hello, thank you for taking the time to share your feedback. It really helps us improve Genio Notes. I've passed your suggestions on to our product team so they can consider them for future updates. If you have other suggestions or need help with anything else, feel free to contact me at support@genio.co kind regards, Monika
Want to love it
Response from developer
Hello. If you're seeing a message telling you that recording is unavailable, then you're still using our old app (called Legacy App Genio Notes). You'll need to install the new Genio Notes app from the App Store; it's a separate application. If there are any further issues please email us at support@genio.co and we can help. Thanks, David








