POOR APP DO NOT USE!!!!!!!!!!!!
GNG claims to own this app yet there is absolutely NO ONE who is trained to help with tech support or issues that arise. They have unprofessional representatives who read from a script and could care less about assisting you. You’re better off paying on the website because they know NOTHING about the app and have stated they cannot help.
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This app is useless
If I can’t pay a bill on the app what is t good for?
Statements Not Available
GNG might be one of the largest gas providers, but their app feels like an afterthought. It does the bare minimum, showing a billed amount and nothing else. No detailed statements, no usage insights, no transparency. It’s essentially a payment collection tool dressed up as an app, which is impressive considering even basic apps figured this out years ago.
And the startup sound? A truly inspired touch. Nothing says “great user experience” like interrupting whatever you’re listening to for no reason at all. It’s the kind of feature nobody asked for and everyone notices.
For a company of this size, this level of functionality and user experience is disappointing. Customers deserve at least an app that shows basic account and statement information and respects how people use their devices, not something that feels outdated and oddly proud of it.
And the startup sound? A truly inspired touch. Nothing says “great user experience” like interrupting whatever you’re listening to for no reason at all. It’s the kind of feature nobody asked for and everyone notices.
For a company of this size, this level of functionality and user experience is disappointing. Customers deserve at least an app that shows basic account and statement information and respects how people use their devices, not something that feels outdated and oddly proud of it.
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Trash
Shows me nothing about my bill.
Payment confusion
I made a payment and when checked the balance it came out as updated, no amount showing. Days later I checked again and a balance was still pending. I thought that it was taken care of but apparently it wasn’t.