Interrupt inspections
Too many bugs
A honest review
I would give one star if I could
Exemptions Problems
Response from developer
Drive ends Yard Move or Personal Conveyance automatically when that status no longer applies, for example once PC passes the 75 km daily limit under Canadian rules. The driver should be told when that happens, and time that wasn't driving shouldn't count as driving. Email iOSdrive@geotab.com with your fleet name and the date and approximate time of one switch so our team can review those logs with you. – Geotab Drive Team
Driver
Response from developer
Reliability is the job of a driver app, so we want to track this down. One example gives our team a place to start: send your fleet name, the task you were on and roughly when it went wrong to iOSdrive@geotab.com. – Geotab Drive Team
Go try
Response from developer
Thanks for being straight with us. Drivers should get through their day without wrestling the app. If you can name the screens or tasks that slow you down most, send them to iOSdrive@geotab.com so our team can look at the parts of your day that cause the friction. – Geotab Drive Team
App switched to driving without vehicle movement
Response from developer
Drive time you can't correct, recorded while the truck sat parked, is understandably frustrating. Drive is designed to prompt after about five minutes without movement and switch to On Duty if there's no response. Email iOSdrive@geotab.com with your fleet name, vehicle and one date it occurred to help us review what happened. – Geotab Drive Team
Worthless app
Great
Good
Response from developer
Good in the title, perfect in the review, five stars on top: we'll gladly take all three. Thanks for taking a moment to rate Drive. Wishing you smooth days on the road. – Geotab Drive Team
Update
Cossin
Response from developer
Un outil que vous êtes obligé d'utiliser et qui flanche une fois sur deux, c'est déjà lourd. Mais se retrouver rattaché à un camion situé à 200 km de vous, c'est autre chose : ce sont des données enregistrées à votre nom. Dans Drive, l'association se fait avec le véhicule que vous sélectionnez; l'application ne vous rattache pas à un camion en fonction de l'endroit où vous vous trouvez. Un rattachement à distance n'est pas le comportement prévu. Écrivez-nous à iOSdrive@geotab.com avec le nom de votre flotte, le camion concerné et la date approximative, et on ira voir ce qui s'est passé sur votre compte. – L'équipe Geotab Drive
Daily driver
Response from developer
Starting your day with a ten-minute wait, and paying for it in battery, is a rough way to begin a shift. The specifics help though: inspecting a new trailer with no signal, and personal conveyance dropping out, are things we can chase. Email iOSdrive@geotab.com with your fleet name and roughly when personal conveyance fails, and we'll look into your case. – Geotab Drive Team
Update! Years later - Still horrible
Logs and Locations take forever to pull up, and we’re on a gigabit connection.
Video recording take forever to filter through. Not because of the camera connectivity as they are uploaded to the cloud, and the click through from video to video is beyond slow.
Asset database is a nightmare, just yesterday when trying to look up an asset, it took 4 minutes to load.
Don’t get me wrong, some of the features are nice, but the issues with speed, etc, make it almost unusable.
Review from the Driver’s Side:
For an application that is supposed to be dead accurate, I don’t even understand how they’re still in business. It places me in wrong location, it automatically launches me into drive when I haven’t even moved yet for the morning, and wants to put me on duty when driving…. And these are finable offences for us truck drivers. Lowest rating fully deserved. Fix your app!
Response from developer
We're sorry to hear about the connectivity issues you're facing and taking so long to get back to you. The app is designed to record HOS data without an internet connection and sync when service is restored. We take this concern very seriously and want to investigate. Please email our team at iOSdrive@geotab.com with your username so we can help.
Pointless oppression
Response from developer
Uninstalling and reinstalling around every shift to protect your own battery is a lot of work, and we understand why you're doing it. The app does need some background time for ELD compliance, but what you're describing after you log out is worth checking properly. Email iOSdrive@geotab.com with your fleet name and we'll look into your case. – Geotab Drive Team
Inaccurate mileage
On duty off duty problem
Response from developer
Nine days logged as on duty while you were on vacation is a serious problem, and losing your available hours over it is the part that actually costs you. A duty status you didn't set is not something you should have to check up on. Two things that will help. Your fleet's Geotab administrator can open a support case for those specific dates so the logs can be reviewed and corrected, rather than leaving your record wrong. And please email iOSdrive@geotab.com with your fleet name, your driver username, and the dates of that Friday to Monday stretch. That gives us enough to trace what wrote those logs on your account. – Geotab Drive Team
Not MVP (Minimum Viable Product)
Garbage
Response from developer
Being told you sped or cornered hard when you know you didn't is infuriating, and it undermines trust in everything else the app reports. Harsh cornering and acceleration come from accelerometer data, and speeding depends on posted speed-limit data, so a bad reading in either place can produce an event that never happened. We would like to check yours. Email iOSdrive@geotab.com with a date, time and road for one of them and we will look at what the device actually recorded. – Geotab Drive Team
