Sign in Issue
It’s been a couple of years now and they still have not fixed the sign-in issue. When logging in with the CORRECT userid and password, a message pops up stating that the information is incorrect and to call support if the problem persists. Then, the app restarts and the user is forced to sign in a second time. When calling support, it’s impossible to get them to comprehend the issue. I have been told repeatedly “we do not see any failed login attempts and your password is not locked” and “you shouldn’t have any issues signing in.” Duh. This is exactly what I’m trying to tell. So fix it. It is highly annoying to experience this every single time I want to check my account. My experience with GeoVista has been exceptional, but I’m so frustrated and unimpressed with this app and the app support that I am ready to close my account. It’s my bill pay account so I need to check it often and make quick transfers for certain bills/expenses. I think I might do better to switch to the credit union I use for my personal and business accounts.
Show more
Not working
Horrible idea to do this to your customers with no notification!!!! It will not update! B
This new version….
I’m trying to check my account. I keep hitting update and it keeps redirecting me each time. Please correct this! Phone is up to date, not sure why the app keeps sending me to update now and nothing happens. I’ll uninstall and then reinstall
App constantly down
I’ve now tried for a week to check my balance and every time I try the app will tell me to sign in using my user Id and password. Then after I do that it tells me that they couldn’t validate my data and to call the bank. This has happened on multiple occasions and I’m getting tired of almost over drafting because I can’t check my balance on the app. PLEASE FIX
Show more
Sign In Issue
This is becoming rather annoying- every time I sign in with the correct password, there’s a pop up that says the password is incorrect and to contact support if the problem persists. I called support; the rep was clueless and couldn’t understand why I wasn’t locked out of my account. I said “because I’m putting in the CORRECT password.” PLEASE fix this login issue.
Show more
