Get Flare User Reviews

Name: Get Flare
Rating: 3.2 (42 reviews)

Get Flare

Flare Jewelry, Inc.

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Mine won't connect

I ordered 3--one for myself and 2 for my daughters. I tested one so I could set it up for my daughters easily and it won't connect to the app. I've tried multiple times and installed and deleted and RE installed the app....but nothing. This is frustrating. Haven't tried the other two bracelets yet and am hoping that it will be easy to get a replacement for any that don't work (because I love the idea of the product).

jules lover of all 90s

2 years ago

DO NOT WASTE YOUR MONEY

This half the time does not work it doesn’t do safety when it’s not working you have to check it but you shouldn’t have to do this is had more issues. It’s a Friday night and yet it’s not connecting. You shouldn’t have to check it every time you go out going on three weeks off and doesn’t connect to Safari so you don’t get the fake phone call or let your crew know so I have an Invisawear also best one you might not get the fake phone call but at least if you’re in trouble it’ll connect to your people. not only that I was in law-enforcement so you can pay the $19.99 a month and ADT will call you. It will video if you’re getting in trouble if somebody’s following you give us officers more of a description of your incident unlike this not working can’t get a fake phone call. Can’t let your crew know. It is free if you do not want ADT to be a connection for you. I never paid it because I had the flyer to make the fake phone call to scare them away but yet what does that do?

Pebbles36$

2 years ago

Do not buy this bracelet

Save your money. It’s extremely shady there’s only positive reviews on the website. All the negative reviews here should tell you this company is a scam. My bracelet and app don’t work. Sending back for a refund. It also apparently only last a year and you can’t charge it.

lcjll123

3 years ago

Security Flare

I recently bought 2 flare bracelets. It’s easy to set up the bracelet with the app. The app walks you through each step. Once you’ve completed the set up process the app wants to perform a test run. It will notify your crew whomever you designated to receive notifications in the event of an emergency. You have the opportunity to decide what the notification will be. Example: I’m caught in a tough spot. I believe you only have a one line message to send your crew. You can also notify 911. This is a helpful and beneficial feature. What I thoroughly enjoy about the bracelet is it’s comfortable and that it doesn’t look like it would for security. From what I understand there’s different styles of bracelets. I highly recommend this bracelet and the app. for any young or elderly person. C

PA1107

3 years ago

Trash

Absolute garbage. Literally just got the bracelet in the mail today and it doesn’t work. It looks like it’s already been used because it’s scratched up too. Even though it’s broken straight out of the package, you don’t get your shipping refunded AND you have to pay to have it shipped back. Great first impression. What a scam.

MJSuki

3 years ago

Does Not Work. Horrible Product.

Bracelet never worked. App never moved off second screen. No support. Horrible product. Save your money.

Soylinda

4 years ago

Customer Torture !

I have owned this product for at least 4 months. It’s Defective and neither I or one of the Flare employees was able to get it working. I was told to wait while the engineers looked to see if it was part of a Defective Batch.. I was told that it had been reset, but you guessed it.. Nothing !!
The employee who contacted me, No Longer Responds to email or voicemail and the General number for the company is constantly Busy !! I’m Totally Beside Myself..
I Don’t Know What Else to Do !!
So here I sit with a product that Still Does Not Work and Never Has .. I have asked for a replacement but again.. Nothing..
Customer Torture ..

qeioyr

4 years ago

App is trash, customer service is worse

Don’t even bother with Flare. The jewelry itself looks cheap, the app never synced with the device, and customer service gives you the runaround instead of helping solve any problems.

Assviolat0r

4 years ago

Got a replacement and still won’t work

When I first ordered the setup was super easy and it worked every time I did the fake phone call, but after a month it took a few tries to get the fake phone call. Then it eventually stopped working completely. After 2 weeks of going back and forth with customer service through email I got a replacement and it connected to the app but won’t send out the texts to my “crew” or send me a phone call. I’ve uninstalled the app 3 times and tested out all their phone numbers but still nothing.

Misssyyoyo

4 years ago

Mixed Feelings

I ordered one which works great. I liked it so much I ordered another one in a different style so I could change the bracelet depending on the occasion. Unfortunately I couldn’t get the second one to work so they sent a replacement. That one didn’t work either so I returned it for a refund. The refund was promptly processed which is great. If you have a problem u have to fill out a form and you get a stock email reply. There really isn’t a live customer service call center. I did finally come across a telephone # which I called and left a message but no call back. I am happy with the first one I got which works great.

VJF03

4 years ago

Pretty good

Would be really nice to have the option to import my own voice memo to use for the fake call, that way I could make it much more realistic for myself

Modge Podge

4 years ago

Does not work!!!

This app and bracelet does not work!!! I’ve been working with “customer support” for the past 3 weeks and nothing has been resolved. They even sent the help request to their “system engineer” but guess what? I had to email and check the status after not hearing from anybody for a week and there was still no resolution except to send it back and get an exchange. Well, that’s even been a problem because I’ve moved. And after Katherine “updated” their system with my new address, Flare doesn’t recognize the order to do an exchange. If you try calling their help number, no one answers and no messages are returned. This is the worst customer service I’ve ever experienced and if this is a representation of how their bracelet works, DO NOT BUY. At this point, I’m thinking the whole bracelet is a fraud and scam! Going forward, I will not be recommending this to my clients ever again!

JewdeeW

4 years ago

I don’t go out without it

I love how customizable Flare is. From choosing what number Flare calls me from to choosing what recording is played back during the phone call. Onboarding was very easy, it walked me through all the features. It’s awesome that if you do choose to turn on 911 the dispatcher will call you and it gives you a chance to give them more information.

Alyssa Revel

4 years ago

Keeps crashing

The app keeps crashing and won’t move past the “send $20” screen. I’ve spoken to the company but they keep telling me to get a different bracelet. It’s the app. Super frustrating.

sunnydayze

5 years ago

Response from developer

Hi Sunnydayze, I'm so sorry to hear that your experience with our app and with our support team did not meet the standards we hold ourselves to. We developed Flare over the course of 4 years with extensive feedback and testing from thousands of people, but as a small team we have had to rigorously prioritize and make tradeoffs of where we spend our time. We chose to focus on the core safety features, the bracelet design, the backend communications platform, and the main functionality of the whole Flare system - knowing that it would enable us to get these important safety features in people's hands sooner. Because we know how important having more options for safety is each and every day, didn't want to waste any time, and that we could iteratively improve the design and look of the app as we get more feedback from our community. Right now in the app, there is no screen after the "send $20" card. All of the functionality after you go through the educational onboarding can be found under settings or my account. We are actively working on some exciting app updates that will create more of the standard home screen that you are used to seeing. All app crashes are reported to our system and looked into by our development team immediately and all support tickets are answered in a timely manner within 1 day of receiving the first ticket. Since I do not have your access to your name in this review format, I am unable to look up your tickets and confirm that they have since been resolved. But if you would like more support or a complete refund, please take a screenshot of this conversation and reach out to help@getflare.com for someone to assist you right away. Thank you for the feedback.

app needs an update

glitchy app and I cant even scroll down on the call options its a real expensive bracelet for an app that looks like it belongs on an iphone 5 generations ago

shellstoop

5 years ago

Response from developer

Hi Shellstoop, Thank you for the feedback. We developed Flare over the course of 4 years with extensive feedback and testing from thousands of people, but as a small team we have had to rigorously prioritize and make tradeoffs of where we spend our time. We chose to focus on the core safety features, the bracelet design, the backend communications platform, and the main functionality of the whole Flare system - knowing that it would enable us to get these important safety features in people's hands sooner. Because we know how important having more options for safety is each and every day, didn't want to waste any time, and that we could iteratively improve the design and look of the app as we get more feedback from our community. I really appreciate your feedback a lot because it will directly impact our app development roadmap. And we are looking forward to wowing you with some incredible new app updates - as our suite of features is ever-growing.

Worked for a month then abruptly stopped

I registered it and tested it out to make sure it worked. Everything was fine. Then, it simply stopped working. No texts, no calls, does not show up on gps. Supposedly the device’s battery is good for a year, so shouldn’t be that after so little time. Just an expensive clunk now.

App is also super annoying. Unless you agree to do all the things THEY want you to do, it will forever shows “steps remaining in setup on your home page.” You can click on them, but they won’t go away. Example, I do not want to share Flare…. It will not exit my startup screen of the app unless I chose to share. That is ridiculous.

App also has unnecessary clicks. Example- why do I need to click to see what call settings I arranged? You could just spell it out in that line.

Overall, app and bracelet get no love.

S1c2y9

5 years ago

Response from developer

Hi S1c2y9, I'm so sorry to hear that your experience with the bracelet and app didn't meet the standards that we hold ourselves to. We offer free bracelet replacements or refunds for any issue like what you described and would welcome you to reach out to our support team to assist with either: help@getflare.com We developed the Flare safety system over the course of 4 years with feedback from thousands of people - sharing their safety stories, testing the product, and beta trials. As a small team of less than 5, we had to focus a lot of our effort on the bracelet technology early-on and are now really starting to be able to invest more in the in-app experience. Thank you for the feedback about the app - it will impact our feature development roadmap. Kindly, Quinn, Flare Co-Founder

Amazing product, beautiful execution

I love this. Exquisite merging of style and safety.

slatetaylor

6 years ago

Keeps shutting down

This app keeps shutting down, and I’ve deleted it and reloaded it several times. I don’t know what’s wrong with it

SBF22

6 years ago

Response from developer

Hi SBF22, Thank you for the feedback, it lead to some important development work by our team and since your review, we have made several new app versions to solve this issue.

Best safety app ever!

I love how easy this whole system is. The app and bracelet work perfectly together and I don’t even have to think about it. As a college student this is exactly the thing I was looking for. No one wants to carry mace around or always have to have an app open. Love that I can just push the button on my bracelet and everything else just works.

NickyBesu123