Dangerous and Bad service
I’ve rented cars from here multiple times. Historically the cars have usually been in pretty poor condition. During the last five rentals, I’ve had one have a flat tire on the highway after 10 minutes of driving, Wong, the AC went out in the middle of day, another one took $25 off of my card as I pulled out of the parking they store it. And two cancellations, one last minute. This service has just become absolutely unusable and undependable. And their cars can be dangerous. I’m shocked the Singapore government still lets them operate.
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Be careful.
I have been a user since i got my license as undeniably among all the car sharing app, GetGo was the most user friendly and easy to use without the need to worry about anything. Their customer support is always on point too.
However, it led to my disappointment that after i accidentally grazed the car onto the carpark near my house, they demanded a $1100 compensation for the repair of the car.
It was my fault, but i reported it straightaway and they took time to get back to me, thereafter, just dropped me a bill which consisted of of the $300 admin fee, which idk what does it consist as i have already reported it, at most they only have to pay the third party company for investigation. It also includes $240 for loss of use for 2 days, when it’s a small part of the car, which is the side of it only. It’s impossible that it took 2 days to repair. Tbh, it wasn’t out, it’s a small graze near the headlights, which probably dislocated a little. Also, the car is in a fully drivable condition, as i drove it back to its place, I couldn’t understand why they have to engage a towing service which adds another $120 to the bill. And it’s small part of spray paint requires $275. Tbh, it’s really a disappointment receiving it, and i really wouldn’t recommend you to use it.
If there’s no incident, good for you, but if there is, they are just going to add on all these unnecessary charges to make you pay.
However, it led to my disappointment that after i accidentally grazed the car onto the carpark near my house, they demanded a $1100 compensation for the repair of the car.
It was my fault, but i reported it straightaway and they took time to get back to me, thereafter, just dropped me a bill which consisted of of the $300 admin fee, which idk what does it consist as i have already reported it, at most they only have to pay the third party company for investigation. It also includes $240 for loss of use for 2 days, when it’s a small part of the car, which is the side of it only. It’s impossible that it took 2 days to repair. Tbh, it wasn’t out, it’s a small graze near the headlights, which probably dislocated a little. Also, the car is in a fully drivable condition, as i drove it back to its place, I couldn’t understand why they have to engage a towing service which adds another $120 to the bill. And it’s small part of spray paint requires $275. Tbh, it’s really a disappointment receiving it, and i really wouldn’t recommend you to use it.
If there’s no incident, good for you, but if there is, they are just going to add on all these unnecessary charges to make you pay.
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Great Service
Use to own a car, but now GetGo is a big help for me daily to send and pick my school going kids for the last 2 years and once in a while for family outings.
Cars conditions (interior) are of course 5 to 8 upon 10. I found some pet’s hairs on the seat left by idiotic irresponsible animal behaviour pets’ owner and rubbish sometimes left behind and some cloth seat cushions are stained. 2 cars at my place smells of dog rotten smells and i stop using it and choose other vehicles which has no smell. GetGo should collect deposit for young drivers or less than 3 years of driving experience. Some GetGo’s fleet has awful dents and scratches. Overall, I will support GetGo as it is user friendly and convenient. WELL DONE GETGO for looking into this small community like us without own transportation.
Cars conditions (interior) are of course 5 to 8 upon 10. I found some pet’s hairs on the seat left by idiotic irresponsible animal behaviour pets’ owner and rubbish sometimes left behind and some cloth seat cushions are stained. 2 cars at my place smells of dog rotten smells and i stop using it and choose other vehicles which has no smell. GetGo should collect deposit for young drivers or less than 3 years of driving experience. Some GetGo’s fleet has awful dents and scratches. Overall, I will support GetGo as it is user friendly and convenient. WELL DONE GETGO for looking into this small community like us without own transportation.
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Happy customer but there’s still alot to improve on
Been using GetGo for the past 3 years, so far I had not much trouble when renting the cars. It’s just that sometimes I get very dirty car especially the interior but some inconsiderate customers. It will be great if GetGo could look into this matter of interior cleanliness and get the cars washed every week. Can I suggest that u add air fresheners inside the car and phone holder as well? And also it will be great to have CS number where we can call cos sometimes the online chat is not that responsive especially if we are having any emergency or situation that requires immediate action. Just my 2 cents. Continuous improvement is key
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6 months user review.
I have been using GetGo Carsharing for almost 6 months now to ferry my children to school in the morning. Overall, I like the idea where I can book just 1 hour for short usage and I do not need to worry about maintenance of car, season parking, petrol etc. The car are generally clean although sometimes some inconsiderate user still left rubbish behind but the apps allowed you to feedback with photos and they will have people clean up the car.
Not all car condition is good but overall you can report the condition so that they can take the car offline for repair. However I do not like their Hybrid car because I have bad experience from their Sienta Hybrid (same car 3 times) couldn’t start and have to spend up to 20mins on the apps troubleshooting with their support which so far have managed to resolve. I have since skip booking that car.
Overall, users of GetGo has to be considerate in keeping the car clean and report any fault found timely so that the community get to enjoy the ride. I will continue to support this GetGo service as it significantly helps reducing the expenses of owning a car.
Not all car condition is good but overall you can report the condition so that they can take the car offline for repair. However I do not like their Hybrid car because I have bad experience from their Sienta Hybrid (same car 3 times) couldn’t start and have to spend up to 20mins on the apps troubleshooting with their support which so far have managed to resolve. I have since skip booking that car.
Overall, users of GetGo has to be considerate in keeping the car clean and report any fault found timely so that the community get to enjoy the ride. I will continue to support this GetGo service as it significantly helps reducing the expenses of owning a car.
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Super extremely expensive
I just rent 3 hour and being charged for $46 !
One star for any app requiring an update to continue.
Please fix.
Great concept but very annoying apps
I had the opportunity to try GetGo when I was in Singapore for vacation and experience was not great. The app Bluetooth connection to lock and unlock is horrible and not reliable. So much wasting of time to end the app and restart again. I booked the car within is inside a underground garage and the app does not without signals and has to get support team to help and having to walk out to send chat and walked back to take photos which is a horrible experience. Support team is great and I booked EV car for most of my ride and it is annoying that you can only use 3 approved charging station. There is 1 since the same parking garage which is not approved. I hope they improve the app and get more RV charging station in the future.
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You have to hope the service doesn’t go down
If the service goes down, you can’t connect to anything including the car. So you have to hope it doesn’t because support is pretty much non-existent.
They will rip you off when they can
I would say just use their vehicles at your own risk! I rented a very old car but really needed it to take my mom out, so didn’t think too much of it. The experience was terrible. Took a few times to lock the car, back up camera seems plugged and play by a third party and not originally installed. Duh since it’s that old. In returning the car I couldn’t see well through the camera and backed into a pillar. Getgo charged me way above market rate for damages that were already there prior to the trip. Something I could easily get quoted and worked with the owner outside of Getgo. Strong story short, the >4K that they charged has scarred me to this day and I’ll never rent from Getgo again, a company that wouldn’t even blink an eye on any chance to rip you off.
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Happy Customer to deleting this app
First Case
Getting electric car was frustrating as people dont charge the battery after use, GetGo does not impose a fine on those who do not charge the car with low battery. I had to forego my work (service related) and incur losses because someone forgot to charge and it took so long to charge up the car. Getgo only gave back a 25% off capped at $20? ($4) where I incurred $100+ losses.
Second Case
App glitched as I wanted to extend my booking, and so I was rushing to go somewhere, only to find out that it was not extended. Incurred $100 late fee. Safe to say, the late fee, not worth the convenience of a car at all, better off with a taxi or something. Not to mention if any accident, pretty much screwed. So no thanks, Im Deleting This App and would recommend others to do so too.
Getting electric car was frustrating as people dont charge the battery after use, GetGo does not impose a fine on those who do not charge the car with low battery. I had to forego my work (service related) and incur losses because someone forgot to charge and it took so long to charge up the car. Getgo only gave back a 25% off capped at $20? ($4) where I incurred $100+ losses.
Second Case
App glitched as I wanted to extend my booking, and so I was rushing to go somewhere, only to find out that it was not extended. Incurred $100 late fee. Safe to say, the late fee, not worth the convenience of a car at all, better off with a taxi or something. Not to mention if any accident, pretty much screwed. So no thanks, Im Deleting This App and would recommend others to do so too.
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Terrible customer service experience in crisis and unreasonable SOP
The service team is incapable of solving problems and crisis and not able to help customers, just stick to rigid SOP and not helpful at all.
Im pretty sure if u use this app for long time, you will experience how helpless it can be to talk to live chat. And apparently from other’s feedback long while ago, getgo is not willing to improve this area after so long time.
When the app or car has problem, the customer assistant still takes his/her sweet time to chat slowly with customer, while customer is standing in hot/raining weather and has to wait for them to slowly chat to solve the problem. And in the end, if it causes extra late fee due to app or car paoblem, they will tell u sorry they cannot waive it, but you need to fill form and subject to approval.
No matter how you reason with them that it is their problem, they will tell u sorry, you have to swallow it and blame on your bad luck.
Im pretty sure if u use this app for long time, you will experience how helpless it can be to talk to live chat. And apparently from other’s feedback long while ago, getgo is not willing to improve this area after so long time.
When the app or car has problem, the customer assistant still takes his/her sweet time to chat slowly with customer, while customer is standing in hot/raining weather and has to wait for them to slowly chat to solve the problem. And in the end, if it causes extra late fee due to app or car paoblem, they will tell u sorry they cannot waive it, but you need to fill form and subject to approval.
No matter how you reason with them that it is their problem, they will tell u sorry, you have to swallow it and blame on your bad luck.
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Love the service, annoying app
GetGo is great for A to B to A drives; ie you have to park back where you started. Ok rates. Good promos from time to time. Love that you can book ahead. Gives a lot of certainty when planning.
Would love 3 things:
(1) fix the app when it disconnects from the car's bluetooth and you have to restart the app to lock/unlock. Very irritating. Background resets close to booking start and end times if you must.
(2) would love to request types of cars to be nearby from those in the fleet as some I'd like to drive are nowhere near me. Or rank those nearby for joy of driving or utility.
(3) would love grubby drivers to be penalised or rated by the next driver somehow - eg smoking in car or tissues in the door handle or unpaid ERP etc. - to curb such behaviours. Annoying to those trying to do the right thing.
Other than those elements, overall very grateful for the service. It means we don't have to buy a car, car sharing is better for the environment, and basically we love having GetGo as one of our go-get options. 😊
Would love 3 things:
(1) fix the app when it disconnects from the car's bluetooth and you have to restart the app to lock/unlock. Very irritating. Background resets close to booking start and end times if you must.
(2) would love to request types of cars to be nearby from those in the fleet as some I'd like to drive are nowhere near me. Or rank those nearby for joy of driving or utility.
(3) would love grubby drivers to be penalised or rated by the next driver somehow - eg smoking in car or tissues in the door handle or unpaid ERP etc. - to curb such behaviours. Annoying to those trying to do the right thing.
Other than those elements, overall very grateful for the service. It means we don't have to buy a car, car sharing is better for the environment, and basically we love having GetGo as one of our go-get options. 😊
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REPEATED Unroadworthy vehicles and apps fail at critical times
I have raised this multiple times but nothing seems to happen. I have repeatedly given warnings of unroadworthy vehicles but no action taken. I even have images taken months apart of the same issues ie bald tyres so bald there is no grip. I have even reported tyres so bald metal was protruding from the rims. There was ZERO concession or understanding from GetGo and no compensation for such a vehicle in a shocking state. I’m so tired of unroadworthy cars and raising these issues I just want to take the car to an inspection place and have the car impounded. As for the app. It constantly fails especially at critical times. The UX is shocking. I say all of this but I know nothing will happen
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Effortless Car Rental!
I’ve tried many different car rental platforms in SG, and yet I feel GetGo has one of the best app in terms of design, stability and user-friendliness. The app facilitates a smooth and effortless process in booking and payment - even extending rental time is made a lot easy. The pre and post rental is fuss free as well, only requiring a few quick snaps. The checklist reminder at the end of rental is especially useful as a reminder. However, it takes a bit of time to connect to cars sometimes, especially after long period of not using the app - often requiring restarting the app. Nonetheless, I am satisfied with the overall performance of the app, especially in comparison to other local service providers!
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Great experience with great service most of the time
If you were to use the newer cars, the experience is almost guaranteed hassle free.
The older ones, though seldom, may encounter issues of previous user not taking care of the car especially the cleanliness. I’ll usually feedback and the service team will take note and I’ve personally experienced them taking action as the car condition was better on my next booking.
Like the fact that there are many cars available and at such proximity.
The older ones, though seldom, may encounter issues of previous user not taking care of the car especially the cleanliness. I’ll usually feedback and the service team will take note and I’ve personally experienced them taking action as the car condition was better on my next booking.
Like the fact that there are many cars available and at such proximity.
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GetGo Review
I enjoy getgo seamless booking system. If plan early , i have many choices of vehicles to chose. The layout of the app make it such that veh details are easily accessible for me to decide on my selection.
So far app billing system is excellent and i never encounter any billng issue before. But if pick up vehicle with low fuel thats where i get kinda feeling time wasted to refuel but then again its the vehcle needs and cak happen to anyone. Lastly cleanliness is average but still much better then other platform but we did encounter cockroach infested vehicle , it was a bad experience but we manage to get by it. Overall getgo app itself is all good . Thats all.
So far app billing system is excellent and i never encounter any billng issue before. But if pick up vehicle with low fuel thats where i get kinda feeling time wasted to refuel but then again its the vehcle needs and cak happen to anyone. Lastly cleanliness is average but still much better then other platform but we did encounter cockroach infested vehicle , it was a bad experience but we manage to get by it. Overall getgo app itself is all good . Thats all.
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Great CarSharing
I have been using GetGo almost 2yrs, it a good experience and joyful ride.
Car condition is great everyone did their part to keep the car clean and comfortable ride. Yes sometimes it do have some unpleasant moments.
Like the mobile apps cannot communicate with the car to lock or unlock the door.
I also suggest to install a mobile phone hold in the car so the driver and hock on while using the GPS.
Customer support is great, I did contact them quite a numbers of times and the support can provide me all the necessary information and resolve my issue.
Car condition is great everyone did their part to keep the car clean and comfortable ride. Yes sometimes it do have some unpleasant moments.
Like the mobile apps cannot communicate with the car to lock or unlock the door.
I also suggest to install a mobile phone hold in the car so the driver and hock on while using the GPS.
Customer support is great, I did contact them quite a numbers of times and the support can provide me all the necessary information and resolve my issue.
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App user friendliness
I gave Getgo for 5* for the user experience in the app as well as the ease of booking and convenience usage of it.
The downside would be the cleanliness as well as the maintenance of it. While the hygiene is not tip top cos it is a shared vehicle, I do sense the general basic of hygiene is lacking. That might be one of the deterrent from user. Another note is also the damage of the interior that is not document post car inspection. The car that I hired before, the seat is spoilt as it cannot be adjusted.
Having said the above, Getgo is still a good option for me.
The downside would be the cleanliness as well as the maintenance of it. While the hygiene is not tip top cos it is a shared vehicle, I do sense the general basic of hygiene is lacking. That might be one of the deterrent from user. Another note is also the damage of the interior that is not document post car inspection. The car that I hired before, the seat is spoilt as it cannot be adjusted.
Having said the above, Getgo is still a good option for me.
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Good app, but lots of room for improvement
Generally easy to use, intuitive interface for going about booking. The service and concept behind this is great.
However, it’s the app that lets it down most of the time. Issues with logging in to the app (Face ID works but doesn’t load the app after, and having to restart the app), connecting to the car (doesn’t connect sometimes, having to restart the app as well), as well as a very poorly built live chat with your help desk (chat screen keeps jumping to the top, can’t send image in the chat).
Altho I have to say the live chat guys have been super helpful and responsive whenever needed.
However, it’s the app that lets it down most of the time. Issues with logging in to the app (Face ID works but doesn’t load the app after, and having to restart the app), connecting to the car (doesn’t connect sometimes, having to restart the app as well), as well as a very poorly built live chat with your help desk (chat screen keeps jumping to the top, can’t send image in the chat).
Altho I have to say the live chat guys have been super helpful and responsive whenever needed.
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