Pw reset is trash
This app is garbage do yourself a favor and get a different home security system
Horrible App
I never leave reviews so that’s saying something right there. Customer service has been timely and responsive but the app is not user friendly and constantly freezes requiring me to quit it and go back in. I’ve sat in my car before waiting for the app to load so I can actually go into my house. Because of this and the difficulty to just add an additional sensor, because the website isn’t very user friendly either - it’s basically a sales site -, I’m switching to a different company. I’d rather pay more and have reliable service than have to deal with the inconsistencies. Very disappointing.
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Great service, terrible app
It seems like the app is some kind of hybrid app (PhoneGap, Cordova), which makes for less than stellar web-like UI. Plus, it seems to store the last known state before updating the state of the alarm when it reads data from the backend service. So when I get close to my house, and my phone is on faint Wi-Fi from my router inside, I log in to the app and see “Disarmed”, and then open the door to alarms blaring. First consider moving to something like Xamarin if you want to go cross platform, and please don’t store the last known state. Show a loading modal before you should the main screen.
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Needs a MAJOR update ASAP!
This app is extremely outdated it takes forever to load I find I have to open the app 5-10 minutes before arriving home to give it time to load so I can disarm my home. The last update according to the main page was 6 months ago which in my opinion is unacceptable! I also keep getting a message saying "New version is available" but it never changes the version number.
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App freezes
It takes nearly 5 minutes for the app to open up at times.
