Stop there in app pop ups!!!
You all need to stop you ad pop ups that appear each time I open the darn app!
So many ads
Ahhh yes nothing like having to swat away a bunch of ad pop ups when you are trying to turn your lights on. Not to mention the notifications that are also ALL ADS. Will never buy any items that use this app again.
Convenient but slow and buggy
We’ve been using these smart plugs for over a year. They’re slow to load in the app, and the timer setting rarely works. It has a mind of its own. It’ll work for a little while, stop working for a long while, and then start again for a little while; repeat. Annoying.
Intrusive & annoying ads
Every time I open or try to perform a function in the app, I’m interrupted by a pop up ad. I can’t even perform a simple action without an intrusively in my way, it is so damn annoying and wasteful. Hate this app!
Pop up ads constantly
The most recent update added a ton of pop up ads that pop up right when you are going to turn off/on something. They trick you into clicking on it. Before this I would have given five stars. The app is otherwise stable and works fine. But these pop up ads ruined it. Terrible.
Trash
Not sure who they had build this app, but it wasn’t a software developer. They didn’t test everything to make sure it works properly, at least for the doorknob. Can’t even set a passcode, which makes half of the function of the door knob useless.
Good app but….
A good app spoiled by their own adverts blocking out the app when changing between connected devices. Showing an advert once a day is ok, showing it every time I use the app is an unwelcome nuisance as I use the app several times each day. I am now looking for an alternative app that runs without adverts.
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Pop up ads?! You’ve got to be kidding!!!
I paid for the plug. The phone app is essential in order for the plug to function. You have gall to start popping up intrusive ads on my phone this morning!! Where’s the option to turn off the ads? I had been considering buying more plugs, but as long as the ads persist this is no longer considered a reputable product to purchase.
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Great Products, But Customer Service Has Been Extremely Disappointing
I’ve been a loyal GHome customer for years. I currently have eight GHome smart plugs throughout my home that have worked flawlessly and are integrated with Alexa. Because I’ve recently upgraded my home internet to fiber, I wanted to replace my older 2.4 GHz-only plugs with newer models that support 5 GHz.
On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion.
After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account.
Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price.
By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing:
* The charges on my bank account.
* My GHome account correctly linked to my email address.
The representative told me:
“We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately.”
I never received another message.
Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue.
That callback never came.
At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately.
This is especially frustrating because I genuinely like GHome’s products. If the customer service matched the quality of the hardware, I would happily continue buying from them.
I’m posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund.
On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion.
After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account.
Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price.
By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing:
* The charges on my bank account.
* My GHome account correctly linked to my email address.
The representative told me:
“We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately.”
I never received another message.
Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue.
That callback never came.
At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately.
This is especially frustrating because I genuinely like GHome’s products. If the customer service matched the quality of the hardware, I would happily continue buying from them.
I’m posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund.
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Presa intelligente
Prima di uscire da casa funzionava. Una volta partito in viaggio, ho provato ad accenderla manualmente e non ha mai risposto. Risulta « non in linea ». Ed una volta partiti non c’è possibilità di ripristinarla. Per l’uso a cui era stata preposta, non poterla gestire in remoto, mi ha fatto un bel danno…
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The pop up ads are super annoying
The app used to be great. Now there are annoying huge pop up ads for products that pop up strategically when you try to turn a light on or off, so you almost always hit the ad instead and it opens a new page, you have to clear that off and THEN you can turn on or off your light. Super annoying. Make it stop, please! Otherwise it's a good app.
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Stopped working
I have a timer set to turn my light on in the morning but recently it stopped working. I can still control it on the app with the on/off button but the scheduled timer is broken
Publicité
Trop de publicité, c’est tannant a chaque fois que l’on part l’application
No log in option
I just wanna connect my lightbulb to Alexa I didn’t login at first and now I have to uninstall the app and reinstall to login because there’s no option to login if you already have an account all it says is that there’s an account already made with the email and that is it. I’m uninstalling this app as soon as it’s connected to Alexa absolutely useless
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Useful but very annoying!
Why do you throw up ads so often? They are really annoying since they have to be manually closed.
Lots of adds
The app comes with lots of infomercial.
Works
It works, but since you're stuck using the app that goes with your devices, you end up with nothing but ads popping up trying to get you to buy stuff... never again, not this brand.
Every day I go to look inside this app…
Advertisement ad advertisement, ad advertisement, nonstop. Could you imagine buying a product and seeing an advertisement for the product that you bought over and over and over every time, you open the app?
Update Broke App
App has been great until the recent update adding AI all over the place. Schedules and basic functions don’t work now. It’s been 5 days without a repair
Garbage
Bought four one died 3 months in. App is trash! I can be standing 5 feet from plug and app says “no device” or offline which is BS because the plug is ON.😡 reset so many freaking times it’s ridiculous and still the devices say “offline” when I just set them up again. Timer seems to work regardless- whether the device is located in the app or not, which is nice once you set that feature. This is only reason they haven’t been thrown in the trash. But about to be…..one plug stayed on ALL DAY even though time off was 6:50am. I think these are 5G which I DO NOT recommend!!!! 2.5G has better coverage and signal strength.
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