Don’t buy the smart lock KD10 SE
This smart lock works great really good over Wi-Fi network and Bluetooth, however, this smart lock model uses AA batteries and even though you’re not using the smart 24 seven the battery still drained really quickly you’ll be replacing these batteries in two weeks.
Pop Ups
Please, dear God, remove the annoying pop-ups every time I load the app/ ruins the positive experience!
Ads
The amount of ads that the app has is insane. The pop up that opens immediately is so annoying and unnecessary. I already own the product, which I won’t buy more of. I get ads but why sooooo aggressive
Don’t ever buy from GHome
I placed 2 orders over 2 weeks ago and found out today they are just now starting to prepare my order for shipment, so they haven’t even packaged it yet. From now on I’ll just buy the products on Amz. Also, the whole point was to automate my basement dehumidifier, now I find out the sensors I purchased are not able to be used for monitoring and the automations I setup don’t work. What a waste of time and money, GHome, never again!!
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Ready to throw them in the trash
I have been trying to connect these things for three days. I have three in one room.
Amazing
This is beautiful and fantastic. It controls your device well, easy to connect, and fun to use. FIVE STARS!
Ads in the app 👎
Annoying that there are ads in the app when you’ve paid full price for their product
Good equipment, but
How about laying off the ads on ads. Provide a way to turn the ads off from the app without turning off notifications.
Disconnected often
We bought the plug in switch to automate some lights in a hard to reach location, but every few months the app forgets the switches. Not reliable enough to use.
Terrible interface
I subscribed to track my electric usage which for one, it doesn’t even track the usage correctly (it makes you put the wattage of the item and then just assumes it uses that much power the whole time it’s on). Also if you subscribe to their plan, there is no where to unsubscribe which shouldn’t be allowed. I would give it 0 stars if I could
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Disgusting
Too many ads
Stop there in app pop ups!!!
You all need to stop you ad pop ups that appear each time I open the darn app!
So many ads
Ahhh yes nothing like having to swat away a bunch of ad pop ups when you are trying to turn your lights on. Not to mention the notifications that are also ALL ADS. Will never buy any items that use this app again.
Convenient but slow and buggy
We’ve been using these smart plugs for over a year. They’re slow to load in the app, and the timer setting rarely works. It has a mind of its own. It’ll work for a little while, stop working for a long while, and then start again for a little while; repeat. Annoying.
Intrusive & annoying ads
Every time I open or try to perform a function in the app, I’m interrupted by a pop up ad. I can’t even perform a simple action without an intrusively in my way, it is so damn annoying and wasteful. Hate this app!
Pop up ads constantly
The most recent update added a ton of pop up ads that pop up right when you are going to turn off/on something. They trick you into clicking on it. Before this I would have given five stars. The app is otherwise stable and works fine. But these pop up ads ruined it. Terrible.
Trash
Not sure who they had build this app, but it wasn’t a software developer. They didn’t test everything to make sure it works properly, at least for the doorknob. Can’t even set a passcode, which makes half of the function of the door knob useless.
Good app but….
A good app spoiled by their own adverts blocking out the app when changing between connected devices. Showing an advert once a day is ok, showing it every time I use the app is an unwelcome nuisance as I use the app several times each day. I am now looking for an alternative app that runs without adverts.
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Pop up ads?! You’ve got to be kidding!!!
I paid for the plug. The phone app is essential in order for the plug to function. You have gall to start popping up intrusive ads on my phone this morning!! Where’s the option to turn off the ads? I had been considering buying more plugs, but as long as the ads persist this is no longer considered a reputable product to purchase.
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Great Products, But Customer Service Has Been Extremely Disappointing
I’ve been a loyal GHome customer for years. I currently have eight GHome smart plugs throughout my home that have worked flawlessly and are integrated with Alexa. Because I’ve recently upgraded my home internet to fiber, I wanted to replace my older 2.4 GHz-only plugs with newer models that support 5 GHz.
On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion.
After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account.
Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price.
By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing:
* The charges on my bank account.
* My GHome account correctly linked to my email address.
The representative told me:
“We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately.”
I never received another message.
Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue.
That callback never came.
At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately.
This is especially frustrating because I genuinely like GHome’s products. If the customer service matched the quality of the hardware, I would happily continue buying from them.
I’m posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund.
On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion.
After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account.
Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price.
By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing:
* The charges on my bank account.
* My GHome account correctly linked to my email address.
The representative told me:
“We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately.”
I never received another message.
Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue.
That callback never came.
At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately.
This is especially frustrating because I genuinely like GHome’s products. If the customer service matched the quality of the hardware, I would happily continue buying from them.
I’m posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund.
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