Need to fix this app
This app keeps shutting down after every scan. When I want to scan again it takes 15 seconds and two button presses to be able to scan. The scan gun in the store works much better and at this point I will delete the app. This app should be completely revamped and take off of apples we’d site until it is reliable.
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Broken App
Quite literally doesn’t work.
Stopped working
Recently this stopped working. Not sure if it’s my local giant stores having problems or if they discontinued it? Grocery shopping is back to being a chore now…
No longer active
I liked the application. Went to the store last week and found they don’t use it anymore. You have to use the store scanner. Yuck. 11/2025
Unhappy
What did you do to the app? It no longer works. Two different store and two different phones both said to see customer service and they have no idea why or what to do.
When it works it’s ok
It’s fine when it doesn’t freeze. The last time I used it I had to close and reopen the app 9 times. And I thought the app needed updating. Nope, they haven’t updated it in more than a year. What’s up with that?
Does not work
When the handheld devices at Giant did not work, I downloaded the app so I could still use scan it. The app did not recognize my card number so I went to customer service to verify that my card number was valid. It was. But the app did not recognize it. Customer service told me they had had a great many complaints about the scan it app, as well as the scan it handhelds.
I love the ability to pre-scan my products and check out fast. It is the primary reason why I go to Giant instead of other grocery stores.
Now neither the handheld nor the apps work. You need to fix this or you’re gonna be losing losing customers, including this one.
I love the ability to pre-scan my products and check out fast. It is the primary reason why I go to Giant instead of other grocery stores.
Now neither the handheld nor the apps work. You need to fix this or you’re gonna be losing losing customers, including this one.
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Used to be great, no longer supported.
I was very happy when Giant first launched this. It made it so much easier to scan using my phone, versus getting the wand to scan. The app has now gone to the wayside. After talking with store employees at Enola, Elizabethtown, Linglestown, Union Deposit, and Selingsgrove. The company doesn’t want to fix the problems with the app, the store’s connections, etc, citing costs. It’s time to delete the app and cut back on shopping at Giant. They were ahead of many other stores, especially Walmart!!!! The only saving grace is the few quality employees in some of the locations that still care about the customers.
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Really wish it worked
I hate using online grocery pickup. I would much rather shop in store. I would also like to not have to interact with a person more than I need to. And I like keeping track of how much I spend when I shop. This app would be great for that, if it worked.
The app is routinely broken. I’ve used it for a year now and when it works it’s great, I can coupon at home and then scan as I shop. But it works so rarely it’s not even worth it anymore.
Currently the app is shutting down while fetching coupons. Been doing this for two weeks and still has not be solved.
The app is routinely broken. I’ve used it for a year now and when it works it’s great, I can coupon at home and then scan as I shop. But it works so rarely it’s not even worth it anymore.
Currently the app is shutting down while fetching coupons. Been doing this for two weeks and still has not be solved.
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Crashes after every scan!
This app used to work very well. Though I always wished they would combine it with the Giant app so you could redeem points, make your list and check it off as you scan in store all in one app. About a month or 2 ago, the app started crashing EVERY time I scan and I have to resume the current shop! Can’t even make it go to checkout anymore!
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Please Please please fix this!!!!
I loved this app! It made my shopping experience so smooth and easy. However, recently it’s become more of a hassle. Please fix this app. I want to continue using this app but it’s making it hard to.
As time goes by
Bug after bug after bug. This app is getting worse by the month instead of better. Shopping today, it shut down EVERY time I added an item. Every time! Completely unexceptable! Time to fire all the f-ups and get a staff that knows what they're doing.
Fix it already!!!!!
DEVELOPERS fix the app already!!!! Everyone is complaining that the app is crashing every couple seconds. This is a great tool and time saver when it works but it’s been a while since it’s been glitch free. I used to love this app but…….when it’s fixed and I can get through and entire shopping trip without have to reload the app multiple times maybe I’ll change my review but until then 👎🏻
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Horrible to use
It has multi item scan which is needed but it routinely double and triple scans items. Then because I have so many deletions it triggers an order audit. Happened twice, I’m done
Crashes repeatedly and won’t focus on latest iPhone
App has trouble focuses on the iPhone 14 pro (I suspect it’s not taking advantage of the dual lenses for macro shots which it needs to to scan bar codes). Worked great on iPhone 10s though. App now repeatedly crashes mid-shopping trip allowing only a single items to be scanned before I have to relaunch it. Really frustrating experience.
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Used to be great
I have used this app for a while. It was working great. Now it continually crashes after every scan and takes several tries to get the cart back up. Incredibly frustrating with a bigger trip!! At first I thought maybe it was just the wifi at one store, but has happened at several different Giant stores. Disappointing
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App shuts off during use
I have used the app at my local Giant for a few years now. Most recently during my shopping trip the app shuts down and I need to resume my trip. However after resuming my trip the app shuts off after each item scanned. Then it is necessary to resume after each scanned item. There is certainly a glitch within the app. Please fix this.
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Unusable
Used to work. Now crashes constantly. Please fix it
Terrible app
Would be a great app if it actually worked. It opens up and immediately crashes so it’s useless.
App closes while using
I love this app except for the current bug that it shuts down after every scan and then won’t stay open when I relaunch
