GIG LOGISTICS MOBILE User Reviews

Name: GIG LOGISTICS MOBILE
Rating: 4.3 (796 reviews)

GIG LOGISTICS MOBILE

GIG LOGISTICS

🔧 Utilities

💼 Business

What users say

Summarized from real user reviews of GIG LOGISTICS MOBILE. Based on 796 reviews and a 4.3/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Business app.

Positive things

👍Amazing user experience
🚀Fast and reliable delivery
💡Helpful fleet management solution
🚀Smooth transactions

Negative things

🐛Payment and wallet issues
🐛Unreliable service and delays
🐛Unresponsive customer service
💰Expensive shipping fees
🐛Buggy and unstable app
🐛Inaccurate service information

Top reviews

Most Recent Highest Rated Lowest Rated

The app is currently useless

There’s no useful help available on the app and no way to contact an actual person to provide real assistance. It’s very disappointing, I was forced to download the app to contact the rider but it’s just a waste of time

Disappointeduser29

2 months ago

Expensive fee and rubbish app upgrade

The delivery fee is now extremely expensive. I’m no longer going to use this app anymore and it’s such a pity because this is the app I use mainly for my business. I’ll look for something affordable because my customers are beginning to complain and it’s chasing customers from my business

Naeffys

3 months ago

Response from developer

Hello Naeffys, We understand your concern and truly appreciate your feedback. The recent price increase is due to global factors affecting logistics costs, although we’ve tried our best to keep prices as stable as possible. This adjustment helps us maintain our delivery standards. We’re closely monitoring the situation, and prices will be reviewed as conditions improve. Thank you for your continued support

My Experience

Very useless logistics company, their customer service is so poor, I mean very very poor and their modes of delivery is very less organised! Just be ready for a moment of trauma whenever you intend on using their services!

De Belovedx

3 months ago

New App is Worthless

This update is ridiculous. You can’t see your shipments. Please just roll back to the previous app.

ADO.NN

3 months ago

Very bad

Kindly discontinue this app as it doesn’t meet the requirements. Please finish updating the app before rolling it out because it’s disrupting activities on the app

aigbomere1

3 months ago

Omoh

I use the App for my Business steady the services are really poor you guys should improve abeg

CIDANONLY

3 months ago

Scam

I tried to deposit money on the wallet but the money never reflected. Customer support never picks calls either . Never got a refund

Fola Lad

4 months ago

Very horrible application

I was debited from my wallet and didn’t get value for what I was debited for.
What a waste of application

Ritac21

4 months ago

My parcel

I think the they’re very good but their dispatch riders are trash why would it take up to 2 weeks just to deliver my parcel closer to Ikeja Ogba here it’s going to 2 weeks it’s so bad

So frustrating please

4 months ago

Bad service I assure you

You are going to regret after using this app they will take 90 days to ship your package. This is what you want then continue with them. I have nothing to say to them. It is a very bad agency. They do everything manually, which is not good or they’ve written is not what they do

Birddoll6

5 months ago

Response from developer

Hello Birddoll6, We are concerned about this issue and sincerely apologize for the inconvenience you’ve experienced. Kindly share the waybill number with us by sending an email to info@giglogistics.com, so we can promptly review the matter and follow up with the relevant team. Thank you for your patience and understanding.

Payment not working on the app

Can’t make payment with the app nd I have funded my wallet.

Ilolonoonii

6 months ago

Money Missing in Wallet

I planned to start a gadget business in Nigeria and decided to buy from China but I was really disappointed because the £70 I put in the wallet to test the integrity of the app got missing.

Daveney09

6 months ago

Late delivery time

If I was able to rate it no star at all I would
A package was sent to me from Lagos it’s been a week now,I tried calling multiple times they will ask for the waybill number and do noting with it Buh to tell you it will arrive soon definitely not the 3-5day timeline you promised first and last time I would be using the company

Snaps😅

7 months ago

Response from developer

Hello Snaps, We are concerned about this issue and sincerely apologize for the inconvenience you’ve experienced. Kindly share the waybill number with us by sending an email to info@giglogistics.com, so we can promptly review the matter and follow up with the relevant team. Thank you for your patience and understanding.

Unnecessary data collection, Poor UI and UX

This is a very bad implementation of an app. The UI and UX is horrible. As an example, OTP was supposed to be sent to phone number (said so in app) instead it was sent to email.

The app collects a ton of data for example drivers licence image , NIN (social security equivalent ) meanwhile it states that it collects no data.

The download of the app needs to be optional to use the services of the store but instead it is mandated because they want access to sensitive data .

I will take this up with Apple.

aurpola

8 months ago

Unreliable

Please don’t use this app or service if you don’t want to be frustrated. I paid for a pick on the 8th of November 2025 and by the 12th of November nobody has picked up my waybill. Which means it’s either a scam or they are running a dud service that will never work. State away from this app for your own good

Sofiri003

8 months ago

Response from developer

Hello Sofiri003, we are concerned about this and sincerely apologize for the experience. Kindly share the waybill with us at info@giglogistics.com so we can follow up with our pickup team and ensure this is resolved promptly. We value your patronage and do not take it for granted.

Avoid using the COD option for your sanity sake

Please, for your own sanity, avoid using their COD (Cash on Delivery) option. After the customer picks up the package, it takes 7 days before they even credit your wallet. And once that finally happens, you’re hit with the next wave of their incompetence.I tried transferring money from my wallet to my bank account, they debited me, but nothing ever came through. To make it worse, their customer service is useless. You call, but they don’t actually solve anything.Honestly, they should just stick to logistics and drop this COD nonsense altogether.

magic7735

10 months ago

Disappointed😒

Paid $19 dollars to send a phone from China to Nigeria; a distance of about 11,000km, and in 3days I had my phone in Nigeria.

Paid almost the same amount for phone from Delta to Kano state, about 850km and in 7days I am still asking where is my phone…

Within the same Nigeria.
This is totally bad.

Worst part, we paid 3X higher than the usual motor park people would have taken, and they would have delivered at far shorter time.

Very discouraging.

Gen. Chukzi Biafra

10 months ago

Inaccurate services projection

Why will your specify on the app thumbnail the option to send items from Nigeria to abroad, but on the maid app, you don’t have that option. What is the meaning of that ?

nasirelgoro

a year ago

Poor customer service delivery

Customer service line always entering voicemail. Consistently tried for two whole days without success.

Robertwins

a year ago

Sad!!!

It’s Sad to see a company that started with so much promise and vigor, become a zombie of its self. Just feeding on customers and rotting away at its core which is service. Used international Shipping in 2021 and Came back this year to use it again and my package gets lost in transit or has been sitting in their Houston facility unable to leave. Avoid them as much as possibly can for now until they rectify their services. They’ll stall you with investigations when you get to their physical locations but after that, that’s about the highest thing they’d do. Keep your shipments safe, GIGL can’t guarantee you safety.

Ghost trie

a year ago

Response from developer

Hello Ghost Trie, We are concerned about your experience and sincerely apologize for the inconvenience. Kindly share the waybill number of the item by sending it to info@giglogistics.com so we can follow up with the team and resolve this promptly. Thank you for your patience.