Where’s the sound?
No free chips for 2 days
Response from developer
Hello judytunes, thank you for your rating. We would be happy to address your concern. Please send us an email to support@spiele-palast.de, referencing your review.
Laufende Turnierausfälle ohne Begründung/sehr schlechter Support
Response from developer
Hallo Eva-Maria, vielen Dank für deine Bewertung. Je nach Aufkommen beträgt unsere Antwortzeit ca. 2 bis 4 Werktage. Wir geben unser Bestes zeitnah zu antworten. Offenbar ist diese E-Mail entweder nicht angekommen oder bei uns untergegangen und du hast nur eine Bestätigungs- E-Mail erhalten. Dafür entschuldigen wir uns bei dir. Wir werden dein Feedback weiterleiten. Bei Fragen, sende eine E-Mail an support@ginrummy-palace.com.
Unfair game and cheaters
Response from developer
Hello sftbal1b, thank you for your rating. We apologize for the unpleasant experience. Cheating is not tolerated and can be reported directly in the game. All reports are collected and processed. A certain percentage of the chips are paid out to the 1st and 2nd places at a table, and the stake is deducted. Our game is free. You don't have to spend any money to play with us. You even receive enough free chips to use as a stake. If you have any questions, send us an email to support@ginrummy-palace.com.
There’s no ties
Response from developer
Hello Nji6, thank you for your rating. Please send us an email to support@spiele-palast.de so that we can clarify your case.





